BiteSquad

Unfortunately, as I was in the hospital, I was not able to spend Thanksgiving dinner with my grandmother. As she herself is elderly, I knew she would not be able to cook the type of meal she would be accustomed to! Luckily, I have some experience using food ordering services. BiteSquad delivered a delicious meal from a restaurant of my choosing and even wished her a happy holiday! Thank you, BiteSquad. We will be ordering from you again.

I am posting this to make everybody aware that Bite Squad jacks up the prices of the menu items of the restaurants that it services aside of adding a plethora of service and delivery fees.
Started out ordering delivery. $22 later in a tip and service fees, we then opted for pick up.
We were charged $20.98 for a hibachi steak dinner(we thought the prices were raised by the restaurant) through the Bite Squad website, and when I picked the food up at the restaurant the dinner was only $17.98 on the restaurant menu. The owner of the restaurant told us not to order through Bite Squad because they raise prices of menu items. That is in addition to their obscene tip suggestions and service fees across the board. My Bite Squad bill was $62, the restaurant said if I ordered through their app it would have been $53( food total). NEVER NEVER EVER quartering from Bite Squad again after finding out that information. That is ridiculous and sneaky.

In the past we have encountered some problems with Bite Squad's delivery but they have gotten better each time I've used them. Today's service was excellent! Daynha delivered earlier than expected and helped me set up for our lunch meeting. Food from Lazy Dog looked perfect. Ordered off the catering menu (BBQ) and the ribs were perfectly cooked, mashed potatoes were piping hot, cole slaw and Caesar salad nicely chilled and crisp, and the brownies! I mentioned to Daynha that I have placed orders for Monday and Tuesday. Hopefully we get her again. Very pleasant person!

I wish I could leave 0 stars for this crap company I would. I placed an order and got a receipt by email. It said about an hour. I check the tracker in an hour to see where the food is and it shows my order as canceled. Apparently I was supposed to get another email saying I needed to send proof of ID and credit card. How stupid is that? The driver could've gotten that when they came. What bothers me the most is they expect people to keep checking their emails for their ridiculous requests? I can't call them so I have to live chat and they say I should've gotten an email. I say I didn't. They finally send it but now it's been over an hour and a half. As if I'm going to do this order with them now. So 3 people just continue to starve because of incompetence of a company. I hope they fail and Uber Eats or whoever else takes this terrible company out.

Bitesquad and their account partner Delivery Logisitics is a poor service all around. Most directly effecting every step from restaurant to customer to driver, this app regularly fails. Resulting in restaurants not getting or making an order, the driver being thrown off schedule with long wait times, and customer getting their delivery very late or not at all. As well, Bitesquad works in tandem with Waitr, and the driver support applies only to Waitr so bitesquad drivers have very little support.
Finally, Delivery Logistics and Bitesquad withhold earnings arbitrarily. The pattern appears to be when a driver earns more than the disrespectful $5 per day they expect, Delivery Logisitics wont pay out entirely. Obviously, this also effects the quality of the courier service, outside of exploiting their drivers's desperation and frauding them.

After getting our food minus a major part, I reached out the Bites quad. They said they would put a credit on our account. That ultimately forces me to pay more later to get sub par service. So I made what I thought was a reasonable request. I'd like either the missing parts of our meal or a refund to save me from being forced to deal with this again. They said they couldn't do either and ENDED THE CHAT. The equivalent of hanging up on me. Not like them loosing my future business will kill the company but they sure as hell lost a customer. You're all ready paying out the tush for the convenience of someone else bringing you the food. The least they could do is make it right when they mess it up.

Also, please don't think I am leaving because of this singular incident. We have given BiteSquad MULTIPLE chances and repeated benefits of the doubt. They are trash and inconsiderate.

Thank you for coming to my Ted Talk.