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How would you rate BiteSquad?
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Georgia
1 review
1 helpful vote
Follow Nancy N.
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We ordered 130.00 worth of food and by the time you added all of your fees it came to $192.00. You are the biggest rip-off ever. Doordash should be everyones choice from now one. Ridiculous. Please everyone find another delivery service and check out their fees. Ours came with a mandatory tip, booking fee (what ever the hell that is) and a service charge. I just am stunned.

Date of experience: April 26, 2021
South Carolina
1 review
0 helpful votes
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My new best friend!
November 9, 2017

We are in temporary housing while we renovate our home. Since most of our stuff is in boxes in storage, cooking is limited. And since we don't want to go out to eat every night, BiteSquad has been a wonderful way to stay in and still get great food delivered. Last night's delivery was as if the food had just come out of the oven. Love BiteSquad!

Date of experience: November 9, 2017
Wisconsin
1 review
0 helpful votes
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Easy and on time
November 23, 2017

Ordered last night, saw that it was going to be late before we received our food so I Live Chatted with someone from BiteSquad and I asked to move it to today for lunch. They did it and we received our food a little earlier than expected. I got a text message just before they arrived. The guy was nice and gave me my bags, wished us a Happy Thanksgiving and was off.

Date of experience: November 22, 2017
Tennessee
1 review
0 helpful votes
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Simple.
November 21, 2017

It's the little things. Having a uniform and a branded vehicle makes a big difference to me. Great selection of restaurants. Good ordering system that allows for variations and options in menus. Food arrived faster than estimated from a very friendly delivery person.
I prefer BiteSquad to UberEats and GrubHub.

Date of experience: November 20, 2017
Florida
1 review
0 helpful votes
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They actually called me to find out what I would like to substitute for a vegetable that the Restaurant was out of. Driver was very professional and courteous. Smiles all around today - THANK YOU. Oh, and the food was great also!:-)

Date of experience: December 18, 2017
Tennessee
1 review
0 helpful votes
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Worst business ever
June 6, 2022

Don't waste your money. They canceled my order without emailing me to let me know! Bottom line is this place is extremely unreliable! Customer service is also a joke

Date of experience: June 6, 2022
Florida
1 review
1 helpful vote
Follow Jarred W.
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Order $37 worth of food and total ends up being 63 dollars, 20 of which are fees that don't go to that driver.

So to recap, its a company that screws it customers, restaurants, and its drivers. Don't use.

Date of experience: May 1, 2021
Utah
1 review
0 helpful votes
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Wow
November 26, 2017

Great experience. Ordered Pizzeria Orso from Bitesquad - Saturday night - they were only 10 min late - for a busy Saturday night that is amazing - the delivery person was awesome and kind. Completely comfortable opening my door to him. 100% great experience.

Date of experience: November 25, 2017
Texas
1 review
0 helpful votes
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Wonderful
November 8, 2017

Im visiting Austin for six weeks and discovered BiteSquad. Easy to order, easy to pay. I love that they keep you updated on the status and let you know when they are arriving. Food is hot and drivers are friendly.
I wish I could take them back home with me.

Date of experience: November 8, 2017
Florida
1 review
1 helpful vote
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DONT WORK/ORDER FOOD
February 9, 2020

Customers, this is how they treat employees just so your aware. They say you make 11-15$, you drive across town every order. They don't keep you in one zone. Half my paycheck is my gas. Also I haven't been payed! I have been asking for help for weeks! Being refused help, going back and forth with HR (they take days/week to reply) Still no help. Even the manager Scottie is leaving me on read. It's all pathetic don't waste your time I thought I'd enjoy this job its a kill. Also, my app stated I had no scheduled shifts so there for I had no reason to show up for work, I got a verbal warning for missing work. After I explained and proved to Scottie with screenshots of my empty schedule of what had happend. He stated "It's just a verbal warning sign it". Do not work for this job! It's unorganized and pathetic, lack of good vibes. Most of the energy I got out of the managers was unhappy rude folks.

Date of experience: February 9, 2020

Overview

BiteSquad has a rating of 2.9 stars from 595 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BiteSquad most frequently mention customer service, live chat and credit card. BiteSquad ranks 3rd among Food Delivery sites.

service
44
value
45
shipping
25
returns
25
quality
40