I just had a death in the family of a close relative, on the same day that my wife had a biopsy to determine the type of cancer she had. Needless to say my house was full and we didn't feel like cooking. Ordered from several delivery services, including bite squad. All other services delivered what we wanted and it was hot. We only got a few items from bite-squad, it wasn't what we ordered, it was ice cold and it was missing several items. After the hassle of submitting a complaint, then finally being contacted by a rep, I had to explain everything! Then they wanted me to take pictures of everything! I'm in the middle of a family crises, and they want me to jump hurdles to prove it! The driver brought one bag with 2 very small boxes on a $70 ticket with a $10 dollar tip! How did he not know or check! Don't ever use this service! I know I won't again!