From the business
BetterMe is an app that helps you make positive changes in physical and mental wellbeing for those willing to stay in shape, lose weight, gain muscle or develop healthy eating habits. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way.
When using it on a regular basis, following all the necessary tips, recommendations and notifications, you can reach your fitness goals in a safe, easy and fun way. And our friendly Customer Care team is always happy to help.
BetterMe Reviews Summary
Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.
This summary is generated by AI, based on text from customer reviews
Had to wonder why they billed credit card under different names. It could never be for fraudulent intentions. Who is protecting us from business's that offer no viable product. As a physician, their recommendations are not only laughable but dangerous. How could they have ratings this low? Couldn't they at least have employees file some fictitous positive reviews? How much more will they make selling my info on the dark web?
The company use somewhat fraudulent business approaches to get you money. You buy a one-time service and afterwards, a month later, you find that you subscribed with a monthly fee, which they charge to your credit PayPal accounts.
Hello!
Alex, we are very sad to see you have formed a negative opinion about our app. We do provide subscription packages as well as a one-time payment. The payment cycle is visible upon placing an order and we are always open to any questions or requests before the purchase.
Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. We will do everything to improve the whole situation.
Kind regards, Team BetterMe
Scammers steal 4.99$ every two weeks and I caceled subscribtion! This one star is just because I couldn't submit the review without rating!
Hello!
Marija, thank you for sharing your concerns with us. In order to clarify the situation, we would like to assure you that we have nothing to do with any scamming or fraudulent tactics.
Please, be informed that there is no way for BetterMe to charge one's account without the direct permission of the user. Each user chooses a subscription package and is being billed due to the conditions of this subscription.
If a user doesn't want to continue using the service, they can cancel the subscription 24 hours before the end of the current billing period. This information is clearly available on the checkout page for our customers to review before placing the order. They can also find it in the confirmation email along with the option to unsubscribe by contacting our support team
We would really like to help you. Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber. Looking forward to emailing with you!
Kind regards, Team BetterMe
I have not accessed their site or app. I also checked Apple subscription and there is NO subscription for BetterMe.
All I did was I accessed their advertisement in FB and clicked through the pages but closed the page the moment I landed on the payment details. No authorisation made and again, BetterMe is not listed in Apple subscription. So how could these charges have happened.
Beware of this site and their advertisements!
Hello!
Thank you for reaching out to us. We are sorry if your experience could have been better.
Please note that a subscription to the BetterMe app can be purchased both via our website and via AppStore. As you mentioned, you have purchased it directly on our website following a Facebook ad, that's why it's not available in your AppStore subscriptions. This subscription can be managed in your BetterMe account (open the BetterMe app, then select More-->Help-->Manage subscription) or by contacting our support at care@betterme.world
Please, also be informed that while placing an order, no steps can be done without the user's direct approval. Our terms are displayed for reference. When it comes to making a purchase, we offer credit card and PayPal as checkout options, providing increased security throughout platforms.
Please contact us and mention that you left a review on Sitejabber. We will do our best to help you!
Kind Regards, Team BetterMe
They refuse to cancel my subscription even though it's never been downloaded to my phone or laptop.
"We can't assist you until you have used our diet for seven consecutive days"—REALLY?
I've got news for them, if they attempt another charge with my account, my lawyer will be on their toes in a nanosecond.
NEVER AGAIN!
Hello!
Thank you for your feedback. We are very disappointed to hear about your experience.
Jorja, our team has canceled the automatic renewal upon your first request. We also provided you with some details of our refund policy.
Moreover, our team has been trying to contact you by email for quite some time. Could you please reply, so we could provide you with further assistance? We are waiting for your response!
Kind Regards, Team BetterMe
Subscribed through apple store for one year. Once subscribed to got other windows pupup asking for more money for meal plans and workout plans. This is SCAM be worned. Luckily cancelling through apple is easier.
Hello!
Salah, thank you for taking the time to write a review, we appreciate your feedback, and we are sorry to hear you had a bad experience using our app. This shouldn't have happened to you.
We want to learn more about your situation and make things right. Please contact us at care@betterme.world and mention that you left feedback on Sitejabber, and we will do our best to help you!
Kind Regards, Team BetterMe
UPDATE: After further review BetterMe credited my account the full amount. I am thankful they reviewed my account and helped to correct the fraudulent charges.
I never purchased their services or their app. However, I was being charged monthly via PayPal. I filed a complaint and they reimbursed all but the first month stating that they are not responsible for scammers. I never used their service, so this review is based on the fact they would not fully refund my card when I had never used their app or service. Fraudulent charges.
Hello, Laurie!
Thank you for sharing your concerns with us. In order to clarify the situation, we would like to assure you that we have nothing to do with any scamming or fraudulent tactics. Moreover, our product cannot be purchased without user's explicit consent.
Our team has already reached you via email. We would appreciate further cooperation and will do our best to improve your experience. Let's stay in touch.
Kind regards, Team BetterMe
I am not even able to locate HOW to cancel my subscription. Can someone please let me know where to go!
Hello, Julie!
We are always glad to assist our customers and make their experience more pleasant.
There are several ways how our customers can cancel their subscription. If you're using iOS:
- you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039.
- you can open the BetterMe app, then select More-->Help-->Manage subscription
If you're using Android:
- here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481
- you can also open the BetterMe app, then select Profile-->Help-->Manage subscription
In case you experience any difficulties during the process, please, contact us at care@betterme.world and we will be more than happy to assist you.
Kind Regards, Team BetterMe
This company is horrible. Multiple charges not approved by myself. They have probably taken close to $100 of my money without my consent. Customer service is zero help. Everyone--REPORT THEM TO THE FEDERAL TRADE COMMISION. I have already logged my complaint so they can investigate this fraudulent company further.
And If you're reading this Better Me the latest complaint I filed is ID#*******
Hello, Taylor!
We’re sorry for your less than satisfactory experience and hope you will accept our sincerest apologies. Our team is always glad to assist our customers as we did in your case. Your email request was addressed and satisfied within the same day on Friday last week.
If you have any additional unresolved requests, please reach out to our support team directly at care@betterme.world or send us an email in the same thread (ID#1245783). Have an awesome day!
Kind Regards, Team BetterMe
I purchased the product thinking that it was going to give meal plans/tips and give you details on the what when and/or how. Oh was I surprised when it was finally sent to me. The plan first off started on day two mind you I placed the order at 10PM on the same day that the plan started for me. Second the plan didn't give you any meal prep or what to buy so that you could actually follow through the plan and prep or have items in house. It is just a mess all together and a scam if you ask me. I saw what the company was offering and immediately requested cancellation only to be told that there are no refunds. With better me you better not. Also, what I find odd now is that there's nowhere to write or find reviews I wish I had done my research first. Lesson learned.
Hello!
We're so sorry that you encountered this issue - we never want to make such a negative first impression. BetterMe offers a wide variety of recipes for you to enjoy getting fit. We adjust your personal plan to your busy schedule, preferences, and routines to help you achieve results in a convenient way, whether you have experience in cooking or none. Moreover, you can log your own recipes, track your progress by monitoring daily calorie intake and add products to a shopping list in no time.
We want to learn more about your situation and make things right. If you wouldn't mind contact us at care@betterme.world at your earliest convenience and mention that you left feedback on Sitejabber, or send us a 6-7-digit code from the auto-reply here. It would be greatly appreciated. We look forward to emailing with you.
Kind Regards, Team BetterMe
Utterly disappointed never download this app don't give them your credit card information charged me weekly after I sent them a bunch of messages to cancel ignored my question tried to offer me deals which I did not want and just kept charging me do not download this app holad to go to the bank and change my card number that's how bad it got!
Hello!
Nikola, thank you for sharing your thoughts and feedback with us. In order to clarify the situation, we would like to assure you that we have nothing to do with any scamming or fraudulent tactics.
We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you. We dropped the ball completely here. If you're open to it, we'd like to make this up to you. Please contact us at care@betterme.world as we would like to discuss this matter in further detail.
Kind Regards, Team BetterMe
LAS RECETAS VIENEN EN INGLÉS, MUCHOS DE LOS INGREDIENTES EN MI VIDA LOS HE COMIDO PORQUE NO SE CONSIGUEN EN MI PAÍS...
PARA ENTRENAMIENTOS PEDORROS PIDEN "ARTICULOS" SI NO NO PUEDES REALIZARLOS
ES UN FRAUDE, UNA TOMADA DE PELO. MALDITOS!
Y NO SE PUEDE CANCELAR FACILMENTE LA SUSCRIPCIÓN AUTOMATICA MENSUAL, DESGRACIADOS
¡Hola, Melanie!
Gracias amablemente por sus sinceros comentarios.
BetterMe ofrece una amplia variedad de recetas para que disfrutes poniéndote en forma. Estamos aquí para demostrar que las comidas saludables también pueden ser deliciosas. Ajustamos su plan personal a su apretada agenda, preferencias y rutinas para ayudarlo a lograr resultados de una manera conveniente, ya sea que tenga experiencia en la cocina o ninguna.
Desafortunadamente, actualmente estamos trabajando en nuestras traducciones para que los usuarios de todo el mundo puedan disfrutar de su experiencia. Nos gustaría compensarlo. Comuníquese con nosotros en care@betterme.world y mencione que dejó comentarios en Sitejabber o, alternativamente, si ya se ha comunicado con nosotros por correo electrónico, envíenos un código de 6-7 dígitos de la respuesta automática aquí.
Saludos cordiales, equipo BetterMe
Yes, I should've read reviews before I trusted this "company" or whatever they call themselves.
I've tried explaining why I should get a refund but maybe they are just not educated enough to understand. See, I just don't know what to do anymore, draw a picture...?. OR, they know exactly what I mean but they don't give a ****. They keep repeating the same lines in every e-mail.
If they wanted better reviews from their 'customers'... they should've been more professional and less... unprofessional...
Also, I see you keep taking money from people who stopped the subscription and even those who never subscribed... Disgusting.
I don't need no reply from your so called team. I just need people to read this and not be so trusty and dumb like I have been...
DO NOT USE THIS APP!
Hello, Vida-Jeanne!
Thank you for sharing your thoughts and feedback with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you. We dropped the ball completely here.
Please be kindly informed that your request has been addressed - please check your Inbox for details from our support team. We appreciate your continued patience while we were working to resolve the issue in question.
Kind Regards, Team BetterMe
Please do not fall victim to this company / website / app like I did. I took a quiz on intermittent fasting and in order to get my results I had to sign up, they offer a free 30 day trial so I figured I would do that just to see my results, however something told me NOT to complete my registration so I quickly exited the process. I then noticed a pending charge on my credit card, so I emailed the company ask why I'm being charged when I didn't create an account. No one replied, I emailed about 8-10 more times and still no one has replied. I then decided to look up reviews and I've seen hundreds of negative reviews stating the same thing about this company - worst customer service and scammers. PLEASE SAVE YOURSELF AND DO NOT OPEN AN ACCOUNT OR USE THEIR APP! In the end, I had to report them as fraudulent with my bank and the better business bureau.
Hello, Ashley!
Please be kindly informed that we have nothing to do with any scamming or fraudulent tactics. Our aim is to be as transparent as possible about subscription options while helping our esteemed users achieve their wellness goals.
Please note that our app does not take any actions without the user's approval.
We want to learn more about what happened and how we can make things right. Please, reach out to us with a request at care@betterme.world and mention that you left feedback on Sitejabber, or, alternatively, please send us here a 6-7-digit code from the auto-reply.
We will provide you with further assistance.
Kind regards, Team BetterMe
Theu charge you 19.99 for some plan, but really you have to pay another 19.99 after the 1st 19.99 to ACTUALLY get a plan. A plan that is just useless junk you can easily get for free from a simple google search.
Total scam and worst app ever.
STAY FAR AWAY!
Hello, Jeremy!
BetterMe is an app that helps our users achieve positive changes in their bodies and maintain a healthy diet, as well as manage their time more effectively. We are sorry to hear our app did not live up to your expectations!
We are also working hard to improve both our workout & diet sections and make every customer's experience more personalized. Our existing options are of quality, designed by professional nutritionists, and your particular plan matches your personal parameters. Our team is doing their best to improve our product and provide every customer with a pleasant experience. Please help us understand what can we do to make the app usage more convenient?
Feel free to contact us at care@betterme.world if you have any questions or suggestions.
Kind regards, Team BetterMe
I've paid for only for the plan as it turns out- I also have a meal plan added to my costs. I wrote 6 emails with a request to cancell my subscription- all of them- with no reply! MY ID ******* for the first email. I am a student, I am not happy with the app and I don't want any money to be taken from my account. TERRIBLE APP, I DON'T RECOMMEND, ITS IS SO DIFFICULT TO CANCEL. I guess they are doing it in purpose, as I've sent my first email with the question "what is my subscription" and I immidiately got the response what my subscription is and I was supprised that I have some additional stuff. I want to cancel this and not to have to deal with this awfull app anymore!
Hello, Klaudia!
We do apologize for any inconvenience caused.
Your automatic subscription has been canceled. Also, we issued a refund as you requested. We would kindly ask you to check your email inbox to see all the details.
Kind regards, Team BetterMe.
Signed up without checking reviews like I normally do
Sign up for a trial one time payment. I used PayPal instead of my regular debt card. Thinking I could just not send any more payments if I didn't like the app. I was wrong. All of a sudden PayPal was sending recurring payments. I did not authorize recurring payments. It was supposed to be a 1 time payment.
Then I look up how to cancel the subscription
Easy it says. Go to iTunes and setting them to subscriptions snd cancel the one you don't want. It didn't show up as a subscription so I felt I was good and deleted the app. Only to look at my PayPal statements and they took out 2 more payments. Now I find I cancel it on PayPal not my iTunes. So I do. All of a sudden I'm directed to a link that takes me right to a cancel option. These options were not available on the app until I canceled recurring payments I didnt sign up for. It says they are supposed to make it very easy to see snd read they will keep stealing out of your account. They don't. Avoid this garbage at all cost
Hello, Matt!
We are very sad to see you have formed a negative opinion about our app.
The payment cycle is visible upon placing an order and we are always open to any questions or requests before the purchase.
You probably have made your registration on a website and not via the App Store. That is why you couldn't cancel the subscription via the App Store directly. We have a number of people who are always ready to assist with any kind of questions and requests during the whole process as well as resolve any possible issues.
We'd like to make it up for you. Please, reach out to us with a request at care@betterme.world and mention, that you left feedback here.
Kind regards, Team BetterMe
It seems I've had a similar experience to a lot of these reviews. My PayPal was charged twice ($29.99 and $25.99) and I've received nothing. I downloaded the app and entered my sign-in information but it shows no record of my purchase and every time I try to use one of the features it wants to charge me again. Ridiculous. There is absolutely zero customer service. No phone number to call, and no response to messages.
Hello!
We’re sorry for your less than satisfactory experience and hope you will accept our sincerest apologies. Our team is always glad to assist our customers. Can you please reach out to our support team directly at care@betterme.world or just send us a 6(7)-digit code you received in auto-reply? We would be happy to take a look and help troubleshoot. Will be waiting for your email! Have an awesome day!
Kind Regards, Team BetterMe
I do not recommend this app at all. At first, I thought it was only one-off charge. Only to find out, it is weekly payment on the receipt. I asked for a cancellation right away and they said they will look into it within a few days. I haven't heard from BetterMe since and surprisingly I was charged for the same amount the following week. I again asked for a cancellation which was responded with an apology. Apology accepted but all I want you is to cancel my subscription, thats it! This is very frustrating. You left me no choice but to leave a bad review which could have been avoided if you cancelled my subscriotion right away. I am still waiting for it to be cancelled. Please don't wait until I will be charged for the 3rd time for an app that I haven't used at all.
Hello, Ailene!
Thank you for sharing your thoughts and feedback with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you. We dropped the ball completely here.
If you're open to it, we'd like to make this up to you. For the quickest resolution, we would request you to provide us with the 6-7-digit number of the email you received in the automatic reply. Our team will do their best to help you! We hope to have this resolved as soon as possible.
Kind Regards, Team BetterMe
I trusted you a lot, why are you cheating customers. I really thought of recommending your website to several other friends but you have disappointed me.
I have confirmed my cancellation of subscription on feb 8th. However I have not received my refund nor I have received a reply from your end. Kindly respond! What is the update on my refund?
Hello!
We would like to apologize for your negative experience with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you.
Unfortunately, we were experiencing a high volume of support requests. Currently, we have already broadened our support team, so, there should be no delays now.
We have already replied to your email and issued a refund. Please let us know if there is anything we can help you with.
Kind regards, Team BetterMe
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Bob!
Thank you for sharing your concern with us - we truly care about our customers' experience and welcome feedback.
BetterMe is a leading behavioral healthcare company with over 100M downloads, available in 190 countries. We are proud to have over 7M followers across social media platforms. Ou app offers a wide variety of recipes for you to enjoy getting fit. Created by certified experts, our nutrition plans will suit your taste and budget. We adjust your personal plan to your busy schedule, preferences, and routines to help you achieve results in a convenient way, whether you have experience in cooking or none.
We are well aware that, just like any other product on the market, our app has both negative and positive reviews. In fact, we welcome users' feedback as we actually learn a lot from it when improving our services. Moreover, we are always open to discussion to understand an unsatisfied customer in order to resolve the issue.
Feel free to get back to us at care@betterme.world if you have any other concerns - we are more than happy to answer your questions.
Kind regards, Team BetterMe