• MyFitnessPal

2021 CUSTOMER CHOICE AWARD

MyFitnessPal

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Overview

MyFitnessPal has a rating of 3.15 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. MyFitnessPal ranks 14th among Nutrition sites.

  • Service
    13
  • Value
    13
  • Shipping
    4
  • Returns
    4
  • Quality
    11
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
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What reviewers want you to know

Positive highlights

Critical highlights

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How would you rate MyFitnessPal?
Top Positive Review

“Overall great experience using the app.”

Nicholas H.
6/9/21

Using MyFitnessPal has been essential and great in tracking my calories and exercise. The app offers access to a wide variety of search results with exact macros and details regarding the food. The app runs very smooth, and even gives you educated estimates of weight gain/loss based on the amounts you track. Overall great experience using the app.

Top Critical Review

“Premium membership”

Mark G.
9/22/23

I accidentally typo'ed my email so had to cancel and re subscribe. In doing so because of the one month free it wouldn't allow me to purchase premium a second time but just keep sending back it's been purchased and have to wait the 30 day trial.I need the premium and don't care about a month free but because of it I can't use this app for 30 days. Seems ridiculous!

Reviews (46)

Rating

Timeframe

Other

Thumbnail of user markg3511
1 review
0 helpful votes
September 22nd, 2023
Verified purchase

I accidentally typo'ed my email so had to cancel and re subscribe. In doing so because of the one month free it wouldn't allow me to purchase premium a second time but just keep sending back it's been purchased and have to wait the 30 day trial.I need the premium and don't care about a month free but because of it I can't use this app for 30 days. Seems ridiculous!

Thumbnail of user rosemaries132
1 review
2 helpful votes
October 16th, 2022

They need to not charge for bar scan; this is ruining the app... the $19 price way too high. Not good

Thumbnail of user thomasc2446
1 review
2 helpful votes
June 20th, 2022
Verified purchase

This app worked great until last update about a month ago. Now it does not sync to Health App. So your exercise doesn't get logged. I've asked for updates & resolution over the last month. I get a responded from Hudson at MyFitnessPal that they are "Working on it". A month is plenty of time to fix. They might need new developers, the new app sucks.

Products used:
App

Service
Value
Quality
Thumbnail of user abejew
3 reviews
2 helpful votes
March 25th, 2023

I've been using for 2 years the app and now it's time to switch to another one. I have already tried another one and it's really is a fresh breath. This app is dying and IMO they only have profit because of a tone of ads

Service
Value
Quality
Thumbnail of user debbieg669
1 review
1 helpful vote
October 10th, 2022

I have had the MyFitnessPal app for years. It used to be good. They made changes to it earlier this year that made it difficult to set goals. They came up with the page that showed how I could set my step goals, etc but the main page always shows 10,000. My goal is set at 2500. I have a handicap and will never reach 10,000 so it reminds me of the health issues I have. That same page has words piled on top of words which made it hard to read. I tried really hard to work around all the things they were changing and today I tried to get on and scan a food but now you have to pay for Premium. Every click feels like pushy sales for PREMIUM. Today I deleted the APP. It sucks seriously. I will find something else that works with my Garmin. The only reason I gave 2 stars instead of one is because it used to be easy and quick but now its not very friendly. I stayed on and lost my weight (only 15 lbs) I need two knee replacements and have difficulty walking so my time is valuable and I am not looking up every food. The Premium APP did nothing more than give me recipes and exercise ideas which I did not need. Not sure what your selling here but I am not coming back and others will follow.

Tip for consumers:
Research other sites

Products used:
This is a phone APP to track calories and exercise

Thumbnail of user dariusp24
2 reviews
56 helpful votes
February 20th, 2020

Be more like Spotify - I've never seen a promotional or discounted subscription. Spotify is a great example or the model they should follow.

Thumbnail of user timothys1342
1 review
2 helpful votes
November 8th, 2022

Can't believe they want $20 a month or $240 a year! I have been using this app for close to 10 years. There will be something with a quarter of the ads and cheaper. Francisco Partners got greedy and now they are losing customers. I get making it profitable but try not to overpay next time and then ask your customers to overpay to make up for your mistake! Under Armor should have never sold it!

Service
Value
Quality
Thumbnail of user nursesrock1010
1 review
1 helpful vote
April 3rd, 2023

I used to love MyFitnessPal. It was one of the best apps for weight loss, diet monitoring, health tracking,etc. Not anymore. Now they charge as much as my gym does for a food diary? Can't access anything from before. Nothing as it was before, and to pay to be disappointed …Nah, I'm good. You can keep all that. I guess they aren't aware that there are several free alternatives out there. Bye mfp!

Service
Value
Thumbnail of user pamm897
1 review
4 helpful votes
October 2nd, 2022

I have had My Fitness Pal app and used it for over 10 years now. I have always been very pleased with the app until today! Up until today we were able to scan labels on food and it would auto load into you meal log for the day. TODAY, they changed it so that you now have to pay for premium to be able to scan. I am so angry! 10 years you could scan barcodes for free. Now, they charge you. Boo! Switch it back to being free. I am thinking about dropping the app completely since they pulled this trick. Not good!

Thumbnail of user alisaf17
2 reviews
0 helpful votes
June 22nd, 2020

I've installed this app some time ago and I can really recommend it to those who want to control your meals and provide healthy life. The only thing is that the items are loaded mostly by other users and it's better to check the information given about calories in them.

Thumbnail of user paulw262
12 reviews
15 helpful votes
September 11th, 2018

I have used My Fitness Pal for several years and it has served me well. That being said, recent "improvements" (according to the developers) to the ap haven't actually improved it. It's a bit more cumbersome now and is, well, clunky. Again, for a free ap, it does the job. My only WARNING would be to carefully monitor the calories/nutritional information members add. It is often INCORRECT. If nutrition is important to you, this can be an issue. For example, I looked up nutritional information of a popular coffee chain Chi Tea Latte. A member had logged it in at 10g carbohydrates. Not bad! Until I looked at the website of the coffee chain and found the drink was actually 45g of carbohydrates. Drastic difference! Just saying, be careful of accepting any nutritional information on My Fitness Pal.

Service
Value
Quality
Thumbnail of user tinaz104
1 review
0 helpful votes
March 15th, 2023

This is a warning for those that choose to heed it. This company has LOUSY customer service! Even when they charge my account erroneously. Instead of help I receive form emails asking me to provide a receipt of my purchase, only I didn't receive a receipt because I NEVER PURCHASED ANYTHING!

They don't listen and obviously don't make their mistakes priority. I am on disability and on a very fixed income and due to this company taking money from my account, I am now 2 days without my needed medication. Do better MyFitnessPal. Do better!

Thumbnail of user wg72
1 review
2 helpful votes
October 3rd, 2022

$20 a month for logging food! That's a money grab! I'm leaving that app! DELETE! It used to be helpful for so many people, now they just want your money. $5 a month maybe reasonable but $20 is way too much. Disney+ is less than $10 and you can watch movies.

Thumbnail of user eunicef35
2 reviews
0 helpful votes
October 5th, 2023

The myfitness app I have no problem with. It works fine for me. I rated them 2 stars because when you have a problem with subscriptions or any non-app question, there is absolutely no where or way to find a person at Myfitness to talk to. Most everything gets pushed off to Apple, but they cannot answer some questions. When I asked the representative at Apple how I contact Myfitness, they had no idea, no phone number, no email. I've checked Google for a contact and find nothing on a phone number or email. If anyone out there has found a way to actually talk to a live person, I would love to know how you did it. Most businesses of any kind using an app, provide a "contact" or "customer support" or some way of actually speaking or communicating with the "business" itself.

Products used:
Their app

Service
Value
Quality
Thumbnail of user faithl109
1 review
0 helpful votes
August 21st, 2022

The app developers and site moderators have your personal information, payment, phone number, intimate information about your body. They use this information to sexually harass women. Be careful of someone named Steven. Do not download this app onto your phone, he tracked me with my private information.

Tip for consumers:
do not use this site or download the app. when something is free to use it's because YOU are the product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sasmitad3
1 review
1 helpful vote
August 8th, 2020

They told this premium app free for 30days after 30days payment will deduct from my account or i can cancel any time. When i log in with my card number for free trial they deduct my whole amount. I request to them to return my amount. Because to day i enrolled fir free trial when they deduct my money i cancel the subscription.

Thumbnail of user hollyq27
1 review
0 helpful votes
January 9th, 2023

I have used the Myfitnesspal app for several years. I took a short break from using it. When I returned, I can't use the barcode to enter foods unless I upgrade to a premium paid service. The upgrades in the app makes the screen too busy and difficult to navigate. I deleted this app today and downloaded a new fitness app with a free bar code that is much easier to navigate.

Thumbnail of user carold1392
1 review
1 helpful vote
February 16th, 2022

I wish I could add recipes from other websites but it won't work. It will import it but the instructions say hit edit or confirm ingredients but there is no such button, no add recipe button. It's a lot of work to have to type in complete recipes it's a shame you can't import recipes

Service
Value
Thumbnail of user markw788
16 reviews
127 helpful votes
July 21st, 2020

I used to use this app and it was very helpful. Now, it is just a sales pitch for premium. It is impossible to find your own check-in reports among all that nonsense. I'm not sure if it's because I won't pay for premium, but I'm very disappointed

Thumbnail of user juanac58
1 review
1 helpful vote
May 25th, 2023

New update is terrible! So much more difficult and time consuming to log your food. Switching to another food tracker.

Thumbnail of user sharc10
1 review
0 helpful votes
June 5th, 2023

I purchased a one year subscription and I would never do auto renew but they charged me anyway and won't work to refund even though it was cancelled as soon as I realized they charged me again.

Products used:
Fitness app

Service
Value
Shipping
Returns
Quality
Thumbnail of user royalr18
1 review
1 helpful vote
September 5th, 2019

Well, I don't know when is the last time I ever used myfitnesspal but based on my credit report, myfitnesspal turned in my email on the dark web on February of 2018. Word of advise, people... don't trust this site. I don't see why the credit bureau would lie about this especially when they did not know I had the app. Be careful guys. My credit went down because of this issue. Be on the lookout and secure what u can. Sux that these apps require us to put up our emails for account activations. But I dnt know, all I know is what is on my records. Good luck! If I could give it a 0 I would. Thanks.

Thumbnail of user andrev47
2 reviews
30 helpful votes
October 17th, 2020

The basic premise behind the site is sound. They run a Database of foods and the corresponding caloric and nutrient values and plug into exercise services (Like Garmin and Strava) for access to energy expenditure data. You eat, keep track of what you're eating, keep track of your exercise or energy expended and manage your body weight accordingly.

That, in principle is valuable and so worth money, we can get into how much another time.

There's a problem though. The database is unverified, there are many versions and iterations of the same foods in the DB and they tend to reflect different caloric value for the same food. The reason this is the case is that the caloric values of foods are added or captured into the DB by the community and, saliently, not verified by the provider. The implication is that it's a gamble, if you're lucky you'll be keeping a more or less accurate track of what you're consuming, if you aren't lucky then there's no value here over just reading the packages each time you make a meal.

If you feel this is easy to overcome I need to point out that, if, in trying to overcome this shortfall, you assume that the highest value for a particular food is true then doing that will help you to lose weight, although probably too fast and in a way which is risky. If you assume the lowest is true that'll help you to gain weight, but if you're body building then you need more than just to know the caloric value, the proportional protein content for instance will be among important information you'll need. Anywhere in between is exactly the same as guessing based on reading the packaging.

Because we're tracking a few moving targets (Daily intake, proportion of fats, water, protein, sugars, salts and so forth, energy expended from exercise) it's important that they all be as accurate as possible. Success is directly proportional to accuracy.

If you're thinking "But that's fine, it needn't be all that accurate", then I should point out that variance need only be twenty five or thirty calories per meal to make a material difference in progress. Even using the finer grained kilojoule measurement (4.14 Kj per Calorie, so 30 Calories is 124 Kj) If you're trying to eat 5800 Kilojoules and you miss that by 124 three times a day you're likely to very slowly gain weight instead of losing it.

Where that leaves the provider is that they need to provide a high accuracy service to be more valuable than guessing based on the number on the packaging of food and an estimation of the portion size taken from the package.

They make some marketing errors too, there isn't enough differentiation between the free and paid for service, which further weakens the argument for the paid for service. The sales technique is offer the free service and then move you to the paid for service. The move is encourage by making the claim that more people see success from the paid service than from the free service. The same flaws exist consistently in both. Support is not great, or even good, requests take a long time to garner a response and so far haven't yielded any remedies which weren't going to be implemented without contacting the support team (Meaning you may as well just leave it). And the Downtime is regular, it happens more than once a month that the service is unavailable. Not during service maintenance windows which correspond with the in-country time zone, just down anytime, day or night, alluding to a systemic failure rather than planned maintenance. It leaves one with the feeling that at any moment the company will bankrupt and the service will no longer be available, and that either litigation or a claim against the insolvent company would be the only chance of getting any remaining money back (So a few p to the £ at best, more likely no refund at all).

It's not all bad, they do plug into all the good services, so if you have a garmin, or a suunto and so forth then you're supported (Not just apple). If they could sort out the inaccurate DB problem (And perhaps use the increase in accuracy as a differentiator between the free and paid services) then this service would be worth money (Again, how much money is still up for discussion). Right now the value you'll receive from the service is equivalent to 0£.

Thumbnail of user jackied85
2 reviews
1 helpful vote
April 17th, 2018

This is a good app except you cannot delete things you have saved in your list of foods and it will not sync to any other app.

Thumbnail of user nicholash357
1 review
0 helpful votes
June 9th, 2021

Using MyFitnessPal has been essential and great in tracking my calories and exercise. The app offers access to a wide variety of search results with exact macros and details regarding the food. The app runs very smooth, and even gives you educated estimates of weight gain/loss based on the amounts you track. Overall great experience using the app.

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About the business

Free online calorie counter and diet plan. Lose weight by tracking your caloric intake quickly and easily. Find nutrition facts for over 2,000,000 foods.

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3.2
46 reviews
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