From the business
BetterMe is an app that helps you make positive changes in physical and mental wellbeing for those willing to stay in shape, lose weight, gain muscle or develop healthy eating habits. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way.
When using it on a regular basis, following all the necessary tips, recommendations and notifications, you can reach your fitness goals in a safe, easy and fun way. And our friendly Customer Care team is always happy to help.
BetterMe Reviews Summary
Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.
This summary is generated by AI, based on text from customer reviews
I am really shocked about the way you are scammed into a subscription by Better.Me without ever registering for or even being aware of it. I thought I would purchase ONE meal plan (which was actually advertised), but all I got was a charge on my PayPal account and an email telling me that I should register and download the app. So I actually got NOTHING for repeated payments, as I did never agree to nor wanted a subscription. This is not how a renowned company does its business. I will involve a lawyer, if necessary, to get the fraudulent charges refunded.
They stole thousands from me and no way to cancel your subscription! Thieves! I cannot believe that they get away with this, I've written to Apple now to get their app cancelled, this should not be possible in 2021!
Hello!
Thank you for sharing your thoughts and feedback with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you. We dropped the ball completely here. If you're open to it, we'd like to make this up to you. Please contact us at care@betterme.world as we would like to discuss this matter in further detail.
Kind Regards, Team BetterMe
I wrote them multiple times to cancel my subscription, because u cant cancel if You signed through web. They are giving me stupid proposals like 3 months free period and are not willing to unsuscribe. I hope bank will help me other wise i would have to deactivate my card. Greedy idiots
Hello!
We can see how frustrating it must have been for you.We do our best satisfying our clients' needs! Would you kindly reply to this review with the 6-7- digit number of your e-mail? We will try to fix it straight away! Will be waiting for your reply!
Kind Regards, Team BetterMe
The advertising is very misleading and makes the users believe they are making a one time purchase, when in reality it is a weekly subscription.
Also cancelling a subscription is very difficult.
Hello!
Please accept our apologies for any inconvenience caused. We would kindly ask you to contact us at care@betterme.world. Our support team will gladly assist you!
Kind Regards, Team BetterMe
I have asked customer support over and over for a refund. No reply or whatsoever. In a matter of not even 30 days I have been charged 80โฌ without even knowing. I dont recommend it.
Hello, Viorica!
We can see how frustrating it must have been for you. We do our best to satisfy our clients' needs! Would you kindly reply to this review with the 6-7-digit number of your e-mail? We will try to fix it straight away! Will be waiting for your reply!
Kind Regards, Team BetterMe
This app is a scam to take your money. They lured me in with a supposed "one-off" payment of US$9.99 for a one month challenge. Within a week they were charging $9.99 PER WEEK to my credit card. One week they even charged me twice. It's difficult to get them to stop.
They are making millions of dollars from making fake charges to credit cards, knowing most people wont follow it up. I strongly recommend everyone report them to the US Government so they can be fined. Google " Internet Crime Complaint Center" and submit your complaint. Lets get them fined for the millions they are scamming.
Hello, Matthew!
We would like to apologize for your negative experience with us. We would like to learn more about your situation and make things right. If you wouldn't mind contact us at care@betterme.world at your earliest convenience, it would be greatly appreciated. We look forward to emailing with you.
Kind Regards, Team BetterMe
I am currently having issues with this app continually charging my account and refusing to give me assistance or cancel my subscription. I honestly think this app should be taken off the App Store. Overall it's not even a good application.
Hello, David!
We are always glad to assist our customers and make their experience more pleasant.
There are two ways we can proceed. You can reach out to us with a request at care@betterme.world, or, alternatively, if you have already contacted us via email, please send us a 6-digit code from the auto-reply here.
Either way, we will be able to provide you with further assistance.
Kind regards, Team BetterMe
I have sent in 4 different emails for refunds. One email I did get answer at least to cancel my subscription. Which by the way I too didn't agree too. Now once again I got another charge, no refund and no response. Horrible customer service, very misleading, scammers. Do not give out your information to this company, or you too will fall victim to this company!
Hello!
Please accept our sincere apologies for the prolonged wait.
Your automatic subscription has been canceled. We would kindly ask you to check your email inbox to see all the details.
Kind regards, Team BetterMe
I purchased this app at the beginning of January from an ad on Instagram & it said "purchase now for 1 month or your money back guaranteed $29.99." I purchased & downloaded the app which then it asked me if I wanted to add recipes, dietary, and a trainer etc. The extra charges were $9.99 and $6.99. ((total $46.97) As the week has gone by I was getting familiar with the app & how it worked. I signed into it on the 8th day & it asks me to pay again $39.99 special offer, but I just paid $29.99 for a month? On top of this I was charged again $9.99 & $6.99 for an app that doesn't work for me anymore because I cant access the plan I have chosen. I was charged a total of $63.95 for 8 days & for what... something that has not worked for me & did not live up to the subscription. I contacted Betterme and they replied with SELLING me more... I told them I was not interested in purchasing more, I wanted a refund. They then took over a week to reply back letting me know how to unsubscribe. I've already unsubscribed and did not ask HOW to I unsubscribe but again asked for my money back. They have NOT given me my refund. They can't respond back to my email letting them know I am not interested in their products and I simply want the my money back. Betterme,,-Katherine or Emily, can you please answer your emails and refund me my money. This is ridiculous.
Hello!
There are two ways we can proceed. You can reach out to us with a request at care@betterme.world, or, alternatively, if you have already contacted us via email, please send us a 6-digit code from the auto-reply here.
Kind regards, Team BetterMe
I have requested a cancellation of my subscription 6 times and no response. BetterMe keeps on taking money off my account every week even after I have requested to have the subscription cancelled.
This is illegal and a complete scam.
Just had another amount taken off yesterday... be very careful as once you have signed up if you have a cancellation request it's just gets ignored.
Be very very careful of this company! This is illegal what they are doing to me
Hello!
We take full responsibility for your experience and hope you accept our apology.
Your automatic subscription has been canceled. Also, we issued a refund as per your request. We would kindly ask you to check your email inbox to see all the details.
Kind regards, Team BetterMe
I kept on emailing them to cancel my subscription however they kept on offering me other services. I was very clear in my intent to cancel my subscription. This company directs their charges to my credit card. This is really a scam. This app doesn't even have an unsubscribe button. DO NOT DOWNLOAD AND DO NOT SUBSCRIBE.
I want this subscription to be canceled immediately! My ticket number is *******
Hello, Isa!
We are very disappointed to hear about your experience. This does not come anywhere near our standards of service.
We would like to inform you there are several ways how our customers can cancel their subscription. If you're using iOS:
- you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039.
- you can open the BetterMe app, then select More-->Help-->Manage subscription
If you're using Android:
- here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481
- you can also open the BetterMe app, then select Profile-->Help-->Manage subscription
We are sorry if any of our actions made a negative impression. Our team has already contacted you, explained the situation, and fulfilled your request. In case you have any other questions, just let us know at care@betterme.world. Isa, have a nice day!
Kind regards, Team BetterMe
I never signed up for this service--never had the app on my phone. They've stolen $50 from me. I have reported the fraud to my bank and PayPal and have sent NUMEROUS emails to request cancellation AND a refund with NO reply.
Hello!
We're sorry to hear about your experience. First of all, let us please assure you that our app cannot be purchased without the user's explicit approval. We can emphasize the only way to get a BetterMe subscription is to input your PayPal/credit card credentials and make a purchase on our checkout page.
We make sure to highlight all subscription details before payment is made. In addition, every customer should receive an email confirmation with all the details after the initial purchase.
There are two ways we can proceed. You can reach out to us with a request at care@betterme.world, or, alternatively, if you have already contacted us via email, please send us a 6-digit code from the auto-reply here. Either way, we will be able to provide you with further assistance.
Kind regards, Team BetterMe
Better Me is a scam. Cannot make contact with them to cancel a subscription that I never intended to join. Faced with having to cancel my card to stop payment.
Hello!
Thank you for sharing your concerns with us, Leanne. In order to clarify the situation, we would like to assure you that we have nothing to do with any scamming or fraudulent tactics.
Please also note, that there is no way for BetterMe to charge one's account without the direct permission of the user. Each user chooses a subscription package and is being billed due to the conditions of this subscription. Please, check your confirmation email as well as the checkout page you have gone through before payment, to find all these details.
Please, follow these instructions in order to cancel your subscription. If you're using iOS:
- you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039.
- you can open the BetterMe app, then select More-->Help-->Manage subscription
If you're using Android:
- here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481
- you can also open the BetterMe app, then select Profile-->Help-->Manage subscription
Feel free to provide us with the 6(7)-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.
Kind regards, Team BetterMe
It is very disappointing. These guys never clarified things on first place, now charging continuously every week despite multiple emails for cancellation. Worst people to deal with. Would have given a zero if there was one
Hello Shurjeel!
We do apologize for any inconvenience caused. Shurjeel, honestly, there is no way for BetterMe to charge one's account without the direct permission of the user. Each user chooses a subscription package and is being billed due to the conditions of this subscription. Please, check your confirmation email as well as the checkout page you have gone through before payment, to find all these details.
Please be kindly informed that your request has been located and the issue resolved. You will find the details in the email from us. Please reply to confirm.
Kind Regards, Team BetterMe
Nowhere on their site did I find out that they billed WEEKLY. They are a fraud and need to be taken down. I demanded a total refund and they came back with refunding 50% of this weeks charges, $6.50 then they would close my account.
Hello, Calliope!
We are so sorry to see you think this way of BetterMe. Our team made sure to highlight all pricing details before the payment. Additionally, each customer receives a confirmation email with the details of the purchase.
Calliope, we have already contacted you and fulfilled your request. Let us know if there is anything else we can help you with.
Kind Regards, Team BetterMe
Betterme cancel my subscription. You're taking my money and not providing me the service. Stop stealing my money
Hello!
Thank you for reaching out to us, and we are sorry that BetterMe left a negative impression. Please be kindly informed that we have nothing to do with any scamming activities.
If you experienced any issues with our app, we'd be grateful if you sent us a message at care@betterme.world with more details. We are always ready to consult and help our users.
Kind regards, Team BetterMe
Scammers! I emailed through the app dec 26, asking for my subscription to be cancelled. I got a response dec 27 from Sonny saying my subscription was cancelled and I would NOT have any further charges, see attached email.
On Jan 25 I was charged TWICE! Awful people, they didn't respond to my complaint and they didn't give me back the money they STOLE!
Hello, Sarah!
Thank you for sharing your thoughts and feedback with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you. We dropped the ball completely here.
Your automatic subscription has been canceled. Also, we issued a refund as per your request. We would kindly ask you to check your email inbox to see all the details.
Kind regards, Team BetterMe
Having the same issue as everyone else, they won't let me cancel my subscription and keep taking payment from my account. DONT SIGN UP FOR THIS, it's an absolute scam, utterly ridiculous customer service!
Hello!
Thank you for sharing your main concern with us. We are sorry if your experience could have been better. Nazia, your kind patience is truly appreciated.
We would appreciate it if you could provide us with the 6-7-digit number you received in your automated email. It'll help us locate your email and provide you with a proper solution faster. Look forward to hearing back from you.
Kind regards, Team BetterMe
Same as the other reviewers, I'm waiting but growing impatient for a reply to my cancellation request. My six digit ID # is *******.
UPDATE: SUBSCRIPTION CANCELLED! ALL COMMUNICATION FRIENDLY AND CORDIAL
Hello!
Please accept our sincere apologies for the prolonged wait.
Your automatic subscription has been canceled. Also, we issued a refund as per your request. We would kindly ask you to check your email inbox to see all the details.
Kind regards, Team BetterMe
Very very bad, I paid with my credit card and I couldn't cancel my subscription. I contacted them and it took them 1 week to answer, by that time my membership had already renewed and money was taken from my account.
In addition to that, meal recipes demand sometimes complicated ingredients that one does not happen to find at home or easily at the supermarket.
Hello!
We apologize for any inconvenience.
Please provide us with the 6-digit number of the email you have received in the auto-reply. This way we will locate your messages and get back to you shortly.
Kind regards, Team BetterMe
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- Sitejabberโs sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Tatyana!
Thank you for your feedback! We are very disappointed to hear about your experience. This does not come anywhere near our standards of service. Please email us at care@betterme.world as we would like to discuss this matter in further detail. We hope you reach out as we take your input with serious consideration. We hope you have a lovely day and we look forward to hearing from you.
Kind Regards, Team BetterMe