business logo of BetterMe

BetterMeReviews 22,968

4.7

From the business

BetterMe is an app that helps you make positive changes in physical and mental wellbeing for those willing to stay in shape, lose weight, gain muscle or develop healthy eating habits. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way.

When using it on a regular basis, following all the necessary tips, recommendations and notifications, you can reach your fitness goals in a safe, easy and fun way. And our friendly Customer Care team is always happy to help.


+123
How would you rate BetterMe?
grey star
grey star
grey star
grey star
grey star

BetterMe Reviews Summary

Overall, the company has garnered a positive reputation for its user-friendly app that effectively supports home workouts and wellness routines. Customers appreciate the program's simplicity, customization options, and motivational content, which help make fitness accessible and enjoyable. However, some users have noted inconsistencies between workout instructions and video content, indicating a need for improved quality control. Despite these concerns, the general sentiment reflects satisfaction with the app's ability to inspire commitment and facilitate healthier lifestyles, positioning the company as a valuable resource for individuals seeking fitness solutions.

This summary is generated by AI, based on text from customer reviews

service
518
value
573
shipping
233
quality
488
This company responds to reviews on average within 2 days
Ukraine
1 review
26 helpful votes
Follow Helen L.
Unfollow Helen L.
Send Message
Share Review
Report Review

Gives motivation not to forget about training and water intake. Anyone who loses weight or wants to keep in shape - highly recommended!

Date of experience: August 23, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thank you so much for your review, Helen, and for sharing the word! We're happy to be a partner in your fitness routine!

Kind Regards, Team BetterMe

Singapore
2 reviews
39 helpful votes
Follow Jennifer M.
Unfollow Jennifer M.
Send Message
Share Review
Report Review

All-in-one app!
August 23, 2021

I encourage everyone to join for your own well-being! And whatever you choose will make you feel like a million bucks, inside and out
I feel much more motivated and inspired for working on myself. I always needed external motivation and this is it, BetterMe works perfectly for me, I got the necessary support and motivation from just one app

Date of experience: August 23, 2021
BetterMe S. BetterMe Rep
over a year old

Hi, Jennifer!

Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note at care@betterme.world if you have any questions.

Kind Regards, Team BetterMe

France
1 review
28 helpful votes
Follow Maxymilian P.
Unfollow Maxymilian P.
Send Message
Share Review
Report Review

Thaaanks BetterMe
August 20, 2021

Thanx to Better me, I lost 5 kg in just one month.
Overall, BetterMe is a great app for someone who works hard and doesn't have much time or simply cannot afford a trainer or a nutritionist!

Date of experience: August 20, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Maxymilian!

We truly appreciate reviews as inspiring as this one. Your support means a lot!

Kind Regards, Team BetterMe

Netherlands
2 reviews
15 helpful votes
Follow Helga E.
Unfollow Helga E.
Send Message
Share Review
Report Review

Great app
August 16, 2021

Developers of the applications don't forget about users with certain medical conditions. Thank you!

Date of experience: August 16, 2021
BetterMe S. BetterMe Rep
over a year old

Hi, Helga!

Thank you for your comment. Please feel free to share your suggestions at care@betterme.tips and we will take them into consideration for future app updates.

Kind Regards, Team BetterMe

Netherlands
1 review
19 helpful votes
Follow Florin M.
Unfollow Florin M.
Send Message
Share Review
Report Review

Wow
August 12, 2021

There are a lot of different workouts, but what I like the most are Dancing Workouts and Family Workouts. My mom is fond of these workouts too! We are practicing them since Lockdown time and have a great mood all the time. My mom even purchased dumbbells and skipping rope, I can't believe it!

Date of experience: August 12, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thanks so much for your feedback, Florin. We're motivated and inspired to make the BetterMe app user experience as flawless as possible. We're sure our app will help you reach your dream fitness goals.

Kind regards, Team BetterMe

GB
3 reviews
18 helpful votes
Follow Andrew H.
Unfollow Andrew H.
Send Message
Share Review
Report Review

Good Fitness app!
August 5, 2021

This app is great! BetterMe helps me to keep fit by following their day-to-day program. I do workouts in the early morning and do 9000 steps after work and now I feel great!

Date of experience: August 5, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thank you so much for the feedback. Andrew, we're really happy to see BetterMe helps you manage your time and exercise. Keep up the great work.

All the best, Team BetterMe

GB
3 reviews
27 helpful votes
Follow Mary P.
Unfollow Mary P.
Send Message
Share Review
Report Review

The app is excellent!
August 5, 2021

One of the great advantages of BetterMe is their support team, who are always more than happy to help you with your fitness progress!

Date of experience: August 4, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Mary!

Thank you so much for your review! If there is anything we can do for you, please reach us at care@betterme.world anytime.

Kind regards, Team BetterMe

France
2 reviews
37 helpful votes
Follow Sylvie L.
Unfollow Sylvie L.
Send Message
Share Review
Report Review

Nicely done
August 4, 2021

If you have a busy schedule, their workouts are what you need! It is so simple to work out at home or on the go without any equipment!

Date of experience: August 4, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thank you for your review, Sylvie. We are really glad to see that you like what our app has to offer and enjoy working out with BetterMe!

All the best, Team BetterMe

Netherlands
4 reviews
37 helpful votes
Follow Skye V.
Unfollow Skye V.
Send Message
Share Review
Report Review

Lost 7 pounds
August 4, 2021

I have lost 7 pounds in 6 days and my clothes are fitting more loosely! I encourage everyone to join for their own well-being! And whatever you choose will make you feel like a million bucks, inside and out

Date of experience: August 4, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thank you for your kind feedback, Skye! It means a lot to us.

Don't forget that if you have any questions, you can reach us at care@betterme.world. Our team is always eager to give a good piece of advice on how to get the very best of the BetterMe app.

All the best, Team BetterMe

Virginia
2 reviews
24 helpful votes
Follow Johnny B.
Unfollow Johnny B.
Send Message
Share Review
Report Review

Helped me a lot!
July 29, 2021

It was always difficult for me to reach my goal in fitness. I always wanted to gain some weight, at least 5-8 kg of strong muscles. I went to the gym a lot of times, but after a few months I've always stopped. There were different reasons, COVID-19 is one of them, but more weighty was the reason of not understanding how many exercises I need to do everyday, should I drink a lot of water or drink the usual for me amount of water, etc. In general, I did not know which steps I need to take from day-to-day to reach my ideal weight, I just trained 3 times a week in gym and followed training programs I found on YouTube. I didn't see a desired result and I started to look for other methods. I understood that I need a structured training program which takes into account my conditions. I was said that professional fitness trainer can help me with that, but the price was too high for me. I've started to check if there are any training programs in App Store which can offer a customized plan for me.
That's how I found a BetterMe program. After a little quiz and purchasing a subscription I've got to my personal plan offered by BetterMe. They've taken into account my current physical condition and my goal to gain 5-8 kg of weight.
Now I know how many water should I drink a day, how many calories I need to eat a day ( btw, it's great that they also offer a meal plan with recipes, I have chosen 5 I like the most and prepare them for a week), also I see daily exercises I need to do and steps goal.
To sum up, this application is a great solution for me as now I have a sctructured approach in reaching my goal!
P.S. They have a wonderful customer support, they can help you with any questions and offer some special deal for you if price of subscription is too high for u. I was offered 6-month prolongation for $19.99 (price of my current monthly subscription) and of course I could not refuse this offer.

Date of experience: July 29, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thank you for your kind feedback, Johnny! It means a lot to us. Don't forget that if you have any questions, you can reach us at care@betterme.tips. Our team is always eager to give a good piece of advice on how to get the very best of the BetterMe app.

All the best, Team BetterMe

France
1 review
25 helpful votes
Follow Helen H.
Unfollow Helen H.
Send Message
Share Review
Report Review

Great app
July 29, 2021

I felt I was pressed for time, tired, and had no motivation. At this point, I am ready to start something new, an incredibly beautiful stage of life. Stage of self-love and self-perception. And when I realized this is the right time – I found BetterMe! Thank you, guys!

Date of experience: July 29, 2021
BetterMe S. BetterMe Rep
over a year old

Hello there!

Helen, we truly appreciate reviews like this one. Thank you for your support and kind words!

Kind Regards, Team BetterMe

France
2 reviews
43 helpful votes
Follow Kasey K.
Unfollow Kasey K.
Send Message
Share Review
Report Review

Highly recommended
July 27, 2021

If you are looking for the best method to improve your life and become healthier, try out the BetterMe app!

Date of experience: July 27, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Kasey!

We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at our support email. Have a wonderful day!

Kind Regards, Team BetterMe

Netherlands
2 reviews
22 helpful votes
Follow Garry A.
Unfollow Garry A.
Send Message
Share Review
Report Review

Love this app
July 27, 2021

Great app to maintain your healthy habits, thanks to it you can get an individual diet and track your trainings. Advise you to try it.

Date of experience: July 27, 2021
BetterMe S. BetterMe Rep
over a year old

Hi there!

Garry, we are really glad that you like the app. Thank you for the nice review.

Kind Regards, Team BetterMe

Argentina
2 reviews
3 helpful votes
Follow Andres V.
Unfollow Andres V.
Send Message
Share Review
Report Review

Bien hecho
July 27, 2021

Esta aplicación es un entrenador personal virtual en tu bolsillo que te mantiene motivado. ¡Muy recomendable! Lamento ver todas las críticas negativas :/ Le recomiendo que se ponga en contacto con su departamento de soporte. Tuve algunos problemas con la aplicación, pero me ayudaron.

Date of experience: July 27, 2021
BetterMe S. BetterMe Rep
over a year old

¡Hola Andres!

¡Gracias por tu reseña! Recomiende nuestra aplicación a sus amigos y no dude en enviarnos una nota a care@betterme.world si tiene alguna pregunta.

Saludos cordiales, Equipo BetterMe

Netherlands
1 review
35 helpful votes
Follow Litta N.
Unfollow Litta N.
Send Message
Share Review
Report Review

Good app
July 26, 2021

I literally LOVE this app! It helps to track my progress on my way to healthy life :)) ) Thank you guys!

Date of experience: July 26, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

We are really glad that you like the app, Litta! Thank you for the nice review. We are sure you'll achieve great results with the help of BetterMe.

Kind regards, Team BetterMe

Australia
2 reviews
12 helpful votes
Follow Sophia C.
Unfollow Sophia C.
Send Message
Share Review
Report Review

Terrible customer service. I've cancelled my subscription 3 times now, they continue to charge each month, even though I have email correspondence saying they have cancelled the subscription... 3 times!
Argh. This is really making me cross, and I will be taking it further.

Date of experience: July 19, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Thank you for sharing your concerns with us. Our priority is to make everything possible to help our customers stick to their initial goals. That's why we were trying to understand, what made you change your mind about BetterMe in order to find a proper solution for you.

We are sorry if our actions made a negative impression. Our team has already contacted you, explained the situation, and fulfilled your refund request.

Besides, with your help, we have located a second subscription you had with us. We also provided you with the instructions on how to cancel it, as we are not entitled to manage Google Play subscriptions.

In case you have any other questions, just let us know. Sophia, have a nice day!

Kind regards, Team BetterMe

Australia
1 review
2 helpful votes
Follow Dawn C.
Unfollow Dawn C.
Send Message
Share Review
Report Review

Revised review
July 12, 2021

I was charged 1 cent after I cancelled my subscription, being told it was a computer gliche and that I would receive a refund. After 6 weeks I contacted Better Me again, asking where it was. I received a refund into my bank account the next day.

Date of experience: July 12, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Dawn, thank you for making us aware of this situation. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. This shouldn't have happened to you.

Please be kindly informed that we have found and fulfilled your request - please check your Inbox for details. We hope you have a lovely day!

Kind Regards, Team BetterMe

Canada
1 review
1 helpful vote
Follow Troy L.
Unfollow Troy L.
Send Message
Share Review
Report Review

Seems shady to me
June 30, 2021

I ordered it on May 18th and canceled the very next day and still got charged in June… stay away guys

Date of experience: June 30, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

Troy, we are sorry if your experience could have been better. Please, be informed that there is no way for BetterMe to charge one's account without the direct permission of the user. Each user chooses a subscription package and is being billed due to the conditions of this subscription. ​

If a user doesn't want to continue, they can cancel the subscription 24 hours before the end of the current billing period. This information is clearly available on the checkout page for customers to review before placing an order. They can also find it in the confirmation email along with the option to unsubscribe by contacting our support team.

As the subscription has not been canceled, you were charged to renew the license as initially promised. We are always glad to help our customers and provide them with the best possible solution. We have replied to your email. Please let us know if there is anything we can help you with.

Kind regards, Team BetterMe

Kazakhstan
1 review
3 helpful votes
Follow Olga K.
Unfollow Olga K.
Send Message
Share Review
Report Review

Bad Cheaters!
June 22, 2021

I subscribe only for one month but they charged me after that without any notification and permission! I wrote to them many times but they ignored me! Don't buy their plan! There are lots of bad reviews in the internet!

Date of experience: June 22, 2021
BetterMe S. BetterMe Rep
over a year old

Hello, Olga!

Thank you for letting us know about this situation. We do provide subscription packages as well as a one-time payment. The payment cycle is explicitly available at the checkout page for you to review before placing your order. You can also find it in the confirmation email, together with an option to cancel your subscription by contacting our support team.

We are now reviewing your case closer and looking for the best possible solution. And we would be glad if you could email us back for further assistance.

Kind Regards, Team BetterMe

Ireland
1 review
0 helpful votes
Follow g p.
Unfollow g p.
Send Message
Share Review
Report Review

Rip off
June 21, 2021

Tell you they offer a refund and yet at the end they tell you subscription cancelled but only once what you paid is used. THAT IS NOT A REFUND...
It is a CANCELLATION
Disgraceful company

Date of experience: June 21, 2021
BetterMe S. BetterMe Rep
over a year old

Hello!

We would like to apologize for your negative experience with us. We want to learn more about your situation and make things right.

If you wouldn't mind contact us at care@betterme.world at your earliest convenience and mention that you left feedback on Sitejabber. It would be greatly appreciated. We look forward to emailing with you.

Kind Regards, Team BetterMe