BetterMe Questions & Answers

Hello! Thank you for making us aware of this situation. We're sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. You can always contact our friendly team at care@betterme.world. We will be glad to answer any of your questions and explain all the needed aspects. Kind regards, Team BetterMe

Hello! Thank you for sharing your concerns with us. In order to clarify the situation, we would like to assure you that we have nothing to do with any scamming or fraudulent tactics. Moreover, our product cannot be purchased without the user's explicit consent. BetterMe is a leading behavioral healthcare company with over 100M downloads, available in 190 countries. We are proud to have over 7M followers across social media platforms. Nowadays there are many companies we may not necessarily like but we know well they are not scammers. Internet is full of thousands of results saying the opposite. But it is mostly a matter of personal preferences and common sense. At the moment we are providing our customers with apps for mobile devices. The idea behind it is the convenience of having access to your plan at all times, wherever you are. In order to see your plan, you simply need to open the app. BetterMe really got you covered with all the tools you will need to get fit in one place. Workouts, Meals, Fasting, Calorie-, Water- and Step-Tracker, – you've got it all. On top of that, your unique customized plan, supportive community, tips & articles as well as a super-helpful customer care team, will definitely bring you closer to feeling and looking your best in no time. Kind regards, Team BetterMe

Hello! BetterMe is an app that helps you make positive changes in physical and mental wellbeing for those willing to stay in shape, lose weight, gain muscle or develop healthy eating habits. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way. When using it on a regular basis, following all the necessary tips, recommendations, and notifications, you can reach your fitness goals in a safe, easy, and fun way. BetterMe is a leading behavioral healthcare company with over 100M downloads, available in 190 countries. We are also proud to have over 7M followers across social media platforms. In order to clarify the situation, we would like to assure you that we have nothing to do with any scamming or fraudulent tactics. We provide our customers with licenses to access the BetterMe app. You can always contact our friendly team at care@betterme.world in case you experience any difficulties with the app. Kind regards, Team BetterMe

Hi! We have created a plan based on your preferences, goals, and parameters, both current and desired ones. The 'Training/ Workout' tab has a library of many different workouts you may want to try as alternatives. Please, reach us at care@betterme.world, and we will gladly assist you further. Regards, BetterMe Kind regards, team BetterMe

Helo, Sue. Depending on where the purchase was made there are several ways how our customers can cancel their subscriptions. If you purchased a subscription on the app store, you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039. If you enabled the subscription via Google Play here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481. If you purchased a plan on our website follow this link to log into your account and cancel: https://app.betterme.world/ (choose Account --> Subscriptions). In case you experience any difficulties during the process, please, contact us at care@betterme.world and we will be more than happy to assist you. Kind Regards, Team BetterMe

Hello, Kay! We located your email. Please note that your subscription has already been canceled as per your request. If you have any other questions, let us know. Kind regards, Team BetterMe

Hello! Thank you for contacting us, Nayeli. We have checked your profile, and let us please clarify the whole situation. Our general subscription gives you access to premium features. However, not all the available tools are included in this package – some of them come with a separate subscription. You must have selected one of those right after getting the main license, that is why you were charged the same day. We would like to kindly emphasize that the purchase can only be completed with user's explicit approval. No steps can be taken without your direct permission. Additional features you have purchased give you access to the bundle of workouts so you can reach your peak performance. Please be kindly informed that your request has been located and the issue resolved. You will find the details in the email from us. Kind Regards, Team BetterMe

Hello! Thank you for bringing the issue to our attention. We would appreciate it if you could provide us with the 7-digit ID number you received in your automated email. You can send it here as an updated review comment. It'll help us locate your email and provide you with a proper solution faster. Look forward to hearing back from you. Kind regards, team BetterMe

Hello, Nadia! Please note that most of our workouts already include the audio guidance and our team is working on adding more sound guidance. Our team has located and replied to your email with information on how to manage sound in our workouts. Please give it a try and feel free to contact us back if you have any other questions. Kind regards, Team BetterMe

Hello, Amy! Thank you for raising this question. We provide support via email only. You can contact us at care@betterme.world. We want to learn more about your situation and make things right. Usually, our trial lasts 7 days, you can try to look up the purchase confirmation we sent you after you placed the order to see the details. Please contact us at your earliest convenience and we'll do our best to help you. Kind regards, Team BetterMe