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I trusted you a lot, why are you cheating customers. I really thought of recommending your website to several other friends but you have disappointed me.
I have confirmed my cancellation of subscription on feb 8th. However I have not received my refund nor I have received a reply from your end. Kindly respond! What is the update on my refund?
BOOKING ID: ******* Since I wrote a review before 4 days in sitejabber, I received a response in 24 hrs. I replied to that immediately, bust no response as of now. They will respond just to show off to others who read this as if they are taking immediate action. But truly nothing. My money is stuck with them since april & I am waiting for just a transaction ID since oct 21st. I accepted the refund on Aug 24th & still they are cheating me.
Tip for consumers:
Never ever use this site for booking a flight.
Products used:
Flight ticket
Dear Deepak,
We understand your concern and would like to resolve this issue at the earliest.
Apologies for the delay and the inconvenience caused.
I have forwarded the issue to the Escalations Desk who are working on it and would reach out to you as soon as Possible
Appreciate your kind understanding.
Regards,
Customer Delight Team
Deepak S.'s review of BetterMe earned 3 Very Helpful votes
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Hello!
We would like to apologize for your negative experience with us. We are disappointed to hear that you were treated in a way that was less than you deserve. This shouldn't have happened to you.
Unfortunately, we were experiencing a high volume of support requests. Currently, we have already broadened our support team, so, there should be no delays now.
We have already replied to your email and issued a refund. Please let us know if there is anything we can help you with.
Kind regards, Team BetterMe