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Best Buy
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Best BuyReviews 1,797

2.5
bestbuy.com

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Best Buy Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, particularly regarding installation services, product returns, and customer support. Many reviews highlight issues with rushed installations and poor communication, leading to repeated service calls. Customers frequently encounter difficulties with returns and refunds, often citing long wait times and inadequate support from customer service representatives. While the company offers a wide selection of products and some positive experiences with online orders, the overarching sentiment suggests a need for substantial improvements in service reliability and customer care to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
328
value
286
shipping
214
returns
200
quality
248

We monitor reviews for authenticity

Massachusetts
7 reviews
3 helpful votes
Follow JoAnn H.
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Maybe they need to hire more people or somehow work better as a team. The people there seem worked to the limit and they are still polite!

Date of experience: July 20, 2016
Canada
2 reviews
10 helpful votes
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Impressive
July 18, 2016

I ordered a printer, just an ordinary $60 printer with free delivery, it was delivered in less that 24 hours

Date of experience: July 18, 2016
Missouri
9 reviews
1 helpful vote
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Best Buy is a lot like Staples, they won't usually have what you want but can be found to have similar enough things, however they often have nothing like what you want. And the prices make you wish Walmart or Target had what you end up buying because you know you've overpaid... But unlike Staples or Walmart/Target, you can at least find staffers/employees to help, or at least try to help

Date of experience: July 17, 2016
PS
19 reviews
8 helpful votes
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They got everything
July 14, 2016

New game out? It's mostly likely at best buy
But some stuff is overpriced... then i guess they gotta make money somehow

Date of experience: July 13, 2016
Rhode Island
2 reviews
4 helpful votes
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Fantastic
July 14, 2016

I have gone to Best Buy store many many times and each and every time the employees have taken excellent care of me and are very knowledgeable about any issues I have had. They have set up at least 9 different phones for me and my purchase of a tv soon will definitely be at Best Buy!

Date of experience: July 13, 2016
Georgia
3 reviews
13 helpful votes
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It's ok
July 14, 2016

Best Buy is ok but u could just go on Amazon and get it shipped straight to your house

Date of experience: July 12, 2016
Missouri
8 reviews
36 helpful votes
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Great service
July 12, 2016

Bought a computer over there and the service was excellent on my best pick by a expert.

Date of experience: July 12, 2016
Canada
2 reviews
2 helpful votes
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Once I bought an HP All-in-one printer from them after three months I went to buy one of the four colors inks used by this type of printer, by coincidence I saw the same guy how sold me the printer, when he starts to look for the ink and when he didn't find it, he just looked at me and told me, why you bought this kind of old printer? I looked at him and I was shocked, I couldn't even reply to him, I just left the place and didn't come back again and try to avoid buying from Best Buy since then. This happened to me three years ago

Date of experience: July 11, 2016
Ohio
1 review
0 helpful votes
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Disappointed
July 10, 2016

I went to best buy yesterday to buy a Samsung 65 inch curved TV but instead was
Sold a smart TV. When I called to ask why I was sold the wrong TV I was given the run around as to which department I needed to speak to. Finally got someone on the phone and was told how they took them upon them self to upgrade my TV. I was told I would be given a $400 discount on the TV but never received it. They also sold me a curve sound bar for what reason I don't have a curve TV. I am a disabled person who they saw as an easy con like he will never know. Only plus I can say is that they where willing to exchange the TV but only i would be downgrading because the TV the sold me is top market bull I'm very disappointed

Date of experience: July 10, 2016
GB
6 reviews
14 helpful votes
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We bought a computer from Best Buy, through their phone sales.
We tried to price match a very similar computer that was being sold on the HP computer website, but Best Buy refused saying that the color was slightly different; silver compared to ash silver (though model, specs etc, were the same).
We continued with the Best Buy purchase and received confirmation of our order.
The following day we received an email saying that the sale had been cancelled.
Best Buy customer service were contacted and they confirmed this was due to the credit card transaction not being authorised by the bank.
A 3-way call with best Buy and my bank took place, whereby my bank asked that Best Buy transaction the sale whilst they remain on the line. This proved that the credit card was fine.
Best Buy then admitted that they couldn't make the sale as the computer wasn't available; they couldn't supply the computer as it wasn't in stock, thus wrongly blaming my bank and wasting everybody's time. Quite shocking really.
I wouldn't recommend this company.

Date of experience: July 4, 2016
Florida
1 review
0 helpful votes
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Liars
July 2, 2016

Say price match guarantee but then they tell you about some hidden clause that virtually eliminates any chance that they have to honor it.

Date of experience: July 2, 2016
New Jersey
1 review
0 helpful votes
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Got my speakers(kickers) done on my truck and had to go back at least ten times to get them fixed. After all that I just wanted my money back to get it done somewhere else. I paid $339 and got back $140. $30 in cash, the rest on a card. And the store manager was completely ignorant. Honestly will never step foot in a best buy store again.

Date of experience: June 30, 2016
California
6 reviews
22 helpful votes
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My old television set stopped working in the middle of an awards program, that I was interested in. The picture tube blew out. I heard a pop, and that was that.
Of course it was late at night, and there was nothing I could do about it, but become angry and frustrated.
Fortunately, my son has a TV in his bedroom, so I ran in there to catch the rest of the show. The next day I went with a friend to Best Buy just before they closed for the evening, and the sales person showed me new set, still in its carton, that was available for purchase at a great discount price. It was a name brand, that I had look at earlier in the evening at another discount store, but at a much higher price.
It was also returnable, If I found it unsatisfactory, after getting it home. Plus It had all the high tech features I needed, yet uncomplicated for me to use.
After comparing prices, sales, and makes, I found the perfect item at a good price with a sales person who explained the workings to me, and even though it was late in the day, no one rushed me, or tried to sell me something I wasn't interested in, by showing me so many different television sets, that would only confuse me.
Once I told the salesperson what I was looking for, it was very easy to shop there.
Don't hesitate to stop by and look around if you're in the market for a new item. You might be as surprised as I was, to find the perfect piece you needed, at a wonderful discount price.

Date of experience: June 29, 2016
New Jersey
3 reviews
2 helpful votes
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Fast easy and...
June 28, 2016

Once you get on the site you know that you will find what you are looking for quickly and with ease. No need to embellish any further just go and find the electronics that are there and for an excellent price.
Hey I brought my first Chrome Book from the site on sale for 149.99 and now everywhere else you look 199,99 -209,99
Just do it

Date of experience: June 28, 2016
Australia
5 reviews
3 helpful votes
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Off Track
June 28, 2016

Bestbuy used to be the place to go for electronics. I suppose appliances are still okay there, but I can't bring myself to get out of bed, put pants on, and drive to a building when I can have newegg ship the same thing for a better price.

Date of experience: June 28, 2016
Kenya
8 reviews
12 helpful votes
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Besy Buy's The Best
June 28, 2016

Very great deals at Best Buy. Got some nice games and pads. Will definitely be back for more

Date of experience: June 28, 2016
California
26 reviews
2 helpful votes
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Really, 4 1/2 stars.
January 18, 2021

Really great shiny stuff. All for you salivating pleasure.

Date of experience: June 27, 2016
Massachusetts
12 reviews
13 helpful votes
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I tried to get a sales associated attention and he said yes sir? I am not a guy nor do I look like one. I hate this store

Date of experience: June 26, 2016
California
5 reviews
6 helpful votes
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Dumbed down
June 25, 2016

Merchandising lacks depth... more sizzle than steak.

Date of experience: June 25, 2016
Texas
13 reviews
32 helpful votes
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Online vs. on site
June 25, 2016

I have done both types of shopping and I detest our local brick and mortar stores as they are staffed with dipsticks.

I have purchased several items online. Got free shipping and good prices with some of the things. Was hoping not to pay tax since the shipping unit was located in another state... but alas the get you by those financial short hairs too.

The online stuff arrived in good shape and on time or before

Date of experience: June 25, 2016