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Best Buy Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, particularly regarding installation services, product returns, and customer support. Many reviews highlight issues with rushed installations and poor communication, leading to repeated service calls. Customers frequently encounter difficulties with returns and refunds, often citing long wait times and inadequate support from customer service representatives. While the company offers a wide selection of products and some positive experiences with online orders, the overarching sentiment suggests a need for substantial improvements in service reliability and customer care to enhance overall customer satisfaction.
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Great store and awesome website to purchase the latest electronics or cellphones or more! Love this store!
Kent at Best Buy in Columbus, oh on Morse Rd. The best customer service ever! Did price match for me on an Epson printer that was priced $70 cheaper at Office Max! The cashier was giving me a bit of a hard time, I asked to talk with a manger. Kent came over and with no hesitation match OfficeMax price! Now that is customer service you should expect to receive but now days customer service is nonexistent! Way to go Kent!
All of my major products have been purchased at Best Buy. Computers, Laptops, Tablet, and Quality T. V. s
Usually good prices for electronics. Not so good with returns or exchange for defective products Thus the 3 stars. Needs improvement in that area.
The customer service was magnificent i talk to the representative more than half hour about different products and she was calm, friendly and helping.
These guys have the best costomer service in the world. The quality of the merchandise is gauranteed and they will match any price that is cheaper than the posted price. Over all i enjoy shopping at BestBuy.
Roba odlična, saradnja takođe, kvalitet isto, sva sporna dešavanja se rešavaju na obostrano zadovoljstvo. Sve preporuke.
Staff were knowledgeable and eager to share relevant buying tips.
As a Best Buy Elite member, I love that I can get free shipping and extended returns. The selection is awesome and they have special deals for me too. I recommend that you shop here. Great support and large selection at good prices.
Every store experience has been horrible the only way I would shop at Best Buy is through their online website
The prices are high, but the associates are knowledgeable and the quality is great. I like their no questions return policy, and when you buy their warranty you get replacements with no questions. I once had a Kindle Fire that fell off my roof and was run over by a passing car, they replaced it with no questions, I got a giggle from the clerk, but a quick replacement.
I'm happy to use Best Buy as it's very easy to find what you're looking for.
Es un qvga 400 lm mini proyector del hd del lcd con la entrada hdmi (colores surtidos)
Color: Negro
Just got home after a two-hour visit to Best Buy. Talked with several staff and ended up with Steve who was ideal. We now have two iPhones (6s), and my husband seems happy with them. At this point, we'd recommend anyone's visiting the store - specifically Steve - for good products and service.
Martha & Joe
Best Buy is one of those stores that burned me about 15 years ago and I have never shopped there since. If companies do not treat me right they are not going to get my business.
Best Buy was once THE destination for electronics. Not any more. They have changed the thrust of their operations but they have had to with the onslaught of on line retailers such as Amazon, Ebay, Egghead, vying for sales. First of all you are met with a person at the door that is watching a theft deterrent screen. That's an immediate turn off. I understand why they do it but I don't like seeing it. The associates are usually young and for the most part not as knowledgeable as could/should be. My guess is they attract that talent based on their pay scales. I think that is why Circuit City eventually failed. I have to be honest though, I do not go into their store much anymore because of the plethora of info and products available on line. I was also turned off in the past by their return policy. I don't know if it is still the same but even if you paid with a debit card you had to wait for your money to be refunded. They also push extended warranties hard at the register which is aggravating.
Went in there to buy a laptop and the sales guys there knew nothing. I head over to visions electronics where my needs were met.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members