Best Buy

I bought a TV at Best Buy on Sunday, 7/17/22. I was going to pick it up in the store, in Durham NC, but the sales person told me they could deliver it free the following Friday. Today is 8/11, and it's the 5th delivery date that Best Buy has provided me, and still no TV. No call to let me know it isn't coming, just no delivery. I actually did receive a damaged TV on the fourth delivery date provided. I will absolutely never purchase anything from Best Buy again, and that's where I've purchased appliances and computers over the last decade or so. I've now ordered the same TV from Amazon, and I trust that they will deliver it to me. How has Best Buy gone SO down-hill...

I have spent thousands using the BB credit card. I'm an Elite Plus member. I recently used one of my certificates ($5) reward to purchase batteries. I canceled when I realized the batteries were not available on the day I need them. Best Buy doesn't stock 9v batteries?! I canceled the order. Anyway, my $5 certificate was not refunded back. And, come to think of it, this was not the first time. Their FAQ said it takes a few business days. It's been over 5.

I love Best Buy. I buy most of my electronics from Best Buy. But after spending over $10K over the last 8 months using their credit card, I don't feel particularly appreciated as an "Elite Plus" member. I'm in the market for a better rewards system -- an honest one which can show real appreciation.

This is a good online shop to buy all of the electronic devices that you need because they have a very huge slection. I wanted a good phone and i was able to get one at a good one a good price and it works so well. The service was great and what I loved most about him was how fast they were able to deliver what I had ordered.

I pressed a dish washer, refrigerator, cooktop, wall oven and pull out microwave. We bought the day after Thanksgiving. We new we would not want items until January. They had taken off Microwave know idea why. Never told us the cook top and wall oven would not be in until March. Now I have been with out stove sense December because I am redoing Kitchen. We could not wait that long. Changed the wall oven and Cooke top. Thought everything was done. Was told had to talk to same sales person because of price difference. Was told would take 2 weeks to get cooktop oven. My husband had to go back because that was unexceptible. Was told we would get the dish washer and refrigerator a week earlier. When the day came we did not get our order. Call and said 2 weeks later with the oven. Now my husband has to go back and talk to them. Very disappointed. With trying to get my order.

When you shop the online version of the store you never know who the seller really is. You can't filter to see who really has the product & can't search what is in stock for nearby locations with prices. We can't buy everything online. Sometimes you just need to know the price so you can compare local retailers.
I looked online for a new modum router... we will just say I waited to much time and effort trying to browse and compare what they had (or did have for that matter).

Zero Stars for Best Buy of Palm Desert the absolute worst place to go for repairs of any kind in the desert! I brought back a repair that they did that worked great but needed some fine tuning that they told me about beforehand. Came back to pick up my fairly New Laptop and they said it went Blue Screen and was toasted and there was nothing that they could do about it and that was it they could not give me back my laptop that worked good when I brought it in and now it was toast! I demanded all of my money back and they told me that they could only give me back just part of what I had "just" paid them for their repair contract, etc. I demanded again and finally got the top manager to refund all of my money and I went home and fixed the damn thing myself and I don't have clue about computers and Now it works better than ever! These people are GED rejects one and all!

They are the worse! They do not delivery what they promise, when they install they do it wrong, they reschedule time and time again, they don't know what they are doing. Unprofessional. If I could give them a rating less than 1, I would! -20 stars is what they deserve. We will never buy from them again, and I will definitely express this to all of my family, friends, business associates, collogues, and acquaintances.

BEST BUY Canceled My Total Tech Membership without me Asking

The option of zero stars was not an option so they got one star without it being warranted. Best Buy cancelled my Total Tech membership without me requesting it to be cancelled. I had almost a month left on my membership and planned to purchase a car stereo and have the radio installed as a part of the plan. When asked why my membership was cancelled, the person told me that he was reading from the notes and he was sorry for my experience. Then, he asked me if I had purchased the car stereo yet. I told me no. He told me I could purchase the stereo and the new plan at the same time and I was assured then that I would be able to have the membership. Best Buy does not want white people as managers, and I guess that goes for the customers as well. If this is how they treat their "white" customers, then maybe they can move to Mozambique. Now, off to google Best Buy's competitors to give them some loyalty and business.

I went into a physical best buy store, brought a couple of items with cash and purchased the complete care. Found out the items wasn't the right ones so I took them back. Best buy let me know they would not give me cash back butail me a check, at the store they said no worries give it up to 7 days. I called to check on it over the phone and the representative told me they lied it is 14 business days or they have up to 6 weeks! So with that being said I won't have the money in time to get the gifts for my kids!

For the patient buyer that chooses what they wants and waits for the right price, Best Buy is a great place to check regularly. Online shoppers can often get free delivery and if there is a problem can return at the store, a big time saver. If you are also an eBay shopper, you can use the Best Buy site to find what you want then buy it on the Best Buy eBay store to also score eBay Bucks.

For those impulse and immediate replacement purchases of quality electronics and computer accessories, Best Buy frequently has the best regular price as well.

I bought an stroller and car seat on a rewards website though best buy with points from my Visa. When the stroller came in the mail, it was defective and had flimsy construction. I took the stroller to the store and they refunded me completely even without the original packaging. I went a few days later to return the car seat too (also without original packaging) and received a refund. I ordered another stroller and car seat from the website and I am very pleased with it!

Best Buy is a joke. I was foolish enough to purchase the Total Tech membership when I recently purchased an iPad. I bought a tv on Dec. 1st and scheduled a delivery and installation, a service covered by my Total Tech membership. I scheduled the appt. For 12/7, between noon and 8 pm (no option for a smaller window). I sat for 8 hrs. And Best Buy was a no show. They had rescheduled my appt. For 12/8, again between 12 & 8pm. I waited for 7 hours+ before I called about 7:15 and asked when I could expect the installer. I was told he would be there in the next few minutes after completing the job he was almost done with. They said he would call me when he was on the way. Never got a call and the tech never showed. I then discover that they have rescheduled my appt. For…are you ready…December 23rd, between noon and 8 p.m.! My advice, don't waste your money on the Best Buy Total Tech membership or, for that matter, anything from Best Buy.

We have a 55" tv we purchased 2 months ago that has been totally cutting out after about an hour for over a week now. We took the tv to the Best Buy store but because it was 55" they wouldn't take it stating Geek Squad needed to come out. So we brought it back and called the Geek Squad. We were on hold for over an hour. We used 2 phones to call but still could get through. Once we did get through we were told we would have to call the manufacturer. So 4 hours later we finally got to talk to the manufacturer. When i paid for the tv and the extra support plan at Bestbuy I did not realize we were going to have to "pay for the tv again in our time of sitting waiting for Best Buy to respond! At this point I am very sad how many products I have bought for my home and my business, way more that $100,000, because their customer service is lousy!

I've bought numerous tech devices over $300, and IMO sales and delivery services are fine. It's getting assistance AFTER THE SALE that is highly irritating.
There seems to be a lack of uniformity in help…with reps not taking responsibility! ITR, no one seems to consider unique situations - and only fall back on SOP! Come on, good company but get an advanced manager to set up communication channels to enhance customer service. It's an easy fix for better ratings!

I purchased some items online from Best Buy during Black Friday. On Dec 7 they canceled my purchase. After spending 93 minutes on the phone with them they said the package was damaged at their wearhouse and they wouldn't delivery it to me. I am okay with that, who wants damaged products? But they also would not send me replacements (they are still available) at the Black Friday prices. Terrible results. Bait and switch or disceptive sales practices, either way who wants to do business with these people? They should honor their agreement to sale me what they said they would for the price they agreed upon