Best Buy

‏I have a complaint from you. I bought a handfree from the Best Buy website about 2 weeks ago. After I received it, I saw that it was not suitable for me and it hurt my ears very much and it was not comfortable at all. I immediately requested a return it but Best Buy said
‏ that we didn't sell it, you should send a message to the seller. I sent a message to the seller and they treated me very badly and did not accept. I made this purchase on the credit of Best Buy and I am really sorry and upset. If I had bought from Costco or Walmart, they would have given me full service. And I won't buy from you anymore and I don't trust you anymore

I made a purchase online on 7/9/2022 and pickup my laptop on 7/10/2000. The price drop on 7/11/2022 for the MacPro 14. I went to the Tucker, Ga location on 7/11/2022. They were not able to help me and directed me to call *******289 because a trade in was involve. I spoke to a Representative by the name of Jake (he was very RUDE). He said at first he couldn't make the adjustment but later in the conversation said he would make a one time adjustment, but he said because of a statement I made he will not make the one time adjustment. I guess I have to take the laptop back and repurchase on the sale price, which makes no sense. I do regret buying the total tech plan. I ask to speak to a manager/supervisor to see if I can get a Manual override or adjustment. I have shop with Best Buy for years and have never experienced this before. I am a Real Estate Broker and referred a lot of clients to Best Buy for appliance needs. So upset they Don't honor Price Match as advertise.

C. Arnold/GA

On November 25,2020 Best Buy Company stole from me. Blatantly, willfully and with malice by indifference. On order # BBY**************. The manager that I met with about it on December 6,2020 really didn't care. His attitude was, "Tough luck." I got a text notice that they were taking my item to the curb for pickup, to which I replied, 'Hold for entire order pickup.' Later they said my item was picked up but it wasn't by me, and they are charging my card anyway. Now I am super careful to guard my I.D. and I really don't think they checked it when someone picked up my order. They refuse to admit any liability for releasing my order to the wrong person. Has anyone else noticed sloppy security or indifferent ID checks with curb pickup?

Placed an online order 10 days ago. Waited to receive my order. Called customer service for the status, and they said to wait 3-5 business days. Called the second time, and they told me to wait for up to 48 house to investigate. I waited, then called again, customer service said they need another 3-5 business days to investigate.
Canceling my order, what a waste of time.

Every time I use the in-store services of either the Geek Squad or other departments, I am truly amazed at the depth of knowledge and, especially, the demeanor of ALL employees. Yesterday, I dealt with "Joshua" at the Shertz/Selma Texas facility with computer problems. Joshua was truly exceptional in every possible way. The respect he provided towards me and my problems could not have possibly been better. Best Buy should be proud of their employees everywhere.

Extremely worst service from bestbuy. Extremely worst delivery service. The delivery person just left my expensive apple watch in some other location and picture he posted doesnt even match my address/building. The delivery person didnt even get a signature. They work with extremely poor delivery service companies. Bestbuy said it will take weeks/months to give a replacement. They dont even have mechanisms to track their delivery. The customer service is not able to offer any solution at all. After talking for 1 hour the customer service just cancelled my call. There is no way to escalate this situation or get the money back. Bestbuy takes its own time to investigate and I dont even know if I will get a replacement. It is very risky and unreliable to buy at bestbuy. I will never order anything from bestbuy again. Really surprised to see such an awful service by a big company like bestbuy.

I went to return a tv that was damaged inside the screen when I went the second day they were closed so I was told to go back Monday! And when I did the first employee asked for the receipt. I have it to him and said I'm not touching that, hello of u don't want to touch it and o understand bc the Corona viruse than wear some damp gloves stupid and then the second employees comes and look's at the tv and says nop we cant take the TV back! Like it was still under the 15 day warranty. Not only that they All called the police! Like what!? Since when was it under the law to go exchange or return an damage tv that wasn't my fault, and the way the treated us was disgusting! Never will will I go back

I drove to the Roseville Store about 11 am today, July 9,2022 a Saturday. The store would not allow anyone into the store apparanty because of construction. The website said nothing about this issue, so we drove about 20 miles one way to go to the store and was met by employees saying the store was unavailable. Not even the repair desk. Forget it Best buy. I am done with you!

Delivery at best buy is a farce! I purchased an over the counter microwave and have scheduled 4 appt's ( so far) to get it delivered and installed. First appt botched because delivery dudes came/left before scheduled 4 hour window. 2nd appt cancelled day before appt because they didn't have microwave. 3rd appt, today, botched again because right hand doesn't know left hand exists, and now a 4th appt scheduled. Extremely poor service and many inept staff involved. Best buy definitely lost my family's business.

I wish I could give this a negative rating. TWICE now we have been bamboozled. First we ordered a dishwasher from the outlet, day of delivery we got an email they were coming 12-3.5pm the dishwasher never showed. Call the customer service number "oh sorry geek squad noticed it was broken when it got to the warehouse" Ok thanks for the heads up as we've been waiting! They let us pick out brand new dishwasher of our choice for that same price. Well Bosch was running a promo so we went the best one. Today our Bosch gets deliverd installed a week later, I run the first load luckily I was home because water was pouring out EVERYWHERE. Ope looks like it wasn't sealed properly so bestbuy can come out Wednesday or order a new one. HOW DOES A NEW DISHWASHER come broken. And how does it happen TWICE. Who works in the warehouse that can't handle products properly WTF! And you can't talk to anyone IN store, which is even more frustrating! NEVER AGAIN.

Based on my TotalTech Membership that included delivery, installation and haul-away I purchased a dishwasher. Waited on the designated date and time (took the day off) and they showed up without a technician. Couple of calls later and an oops we are sorry they re-scheduled and I waited again. When the time was up and no-show I called only to be told that the truck broke down and 'didn't i get an email'? No I did not. Another attempt was made to re-schedule but at the last minute the person said that they would only deliver, no installation, I would need to call later and see when a technician might be available. At this point I cancelled the order. Not worth the high BP and missing work. BE CAREFUL PEOPLE.

I bought a Belkin wireless router on Best Buy.com. After about 3 weeks it stopped working. I called Belkin and asked if I should deal with them or Best Buy and they tried to fix it but couldn't and sent me an new one which worked for 10 days and broke. They wanted to send me another but I said I wanted my money back so they then referred me to Best Buy. I brought the broken router to Best Buy who told me I had 15 days to return the broken router. Well it worked for 17 days! So they did nothing for me and I lost my money and they lost a customer, Fifteen days is unrealistic and a bogus policy.