Best Buy

My husband bought a new IPad + program for $800 on Friday. On Saturday he somehow locked himself out while trying to set it up. He went right back to the store for someone to go over what to do. He was told it would be a $40 charge even though it had had it for less than 24 hrs. He was told on buying it that he had 2 weeks to return it. He said fine, if they wouldn't help him, he would return it. The women in returns asked him why he was returning it - he told her and she said she wasn't suppose to but she would credit him. He said you will give up an $800 sale for a $40 charge. Needless to say we will never deal again with a company that doesn't support their sales!

When it comes to electronics, especially computers and t. V. s, I always want to see the picture quality, see the dimensions and weight of the item, and see the quality of the item. You can't do that when buying online, so this is the place to be able to do all of those things. Plus, you can buy an extended warranty from them if you wish to be covered for longer than factory one. Yes, it takes longer than surfing and clicking, but when you are investing that kind of money for an item it is sooo worth it.

My wife bought me AirPods for Father's Day. She bought them on June 5th to make sure they would arrive by the June 20th date. I waited a whopping 3 days to open the box and discovered she bought the standard model, though she intended to purchase "AirPod Pro". I called Best Buy to exchange and pay the increased price to get the Pro model only to find they have a 15 day return policy! How can you buy a gift online and return it in 15 days! An unreasonable policy which is serviced by a group that doesn't care.

Bought a Whirpool fridge and scheduled install to haul away our old Subzero. When the team showed up they were surprised it was a Subzero and said we need to book a special team. We book special team and when they showed up they were surprised it was a Subzero and said we need to book two separate teams. The poor organization and coordination wasted both our time and the install team's time.

We ordered a printer, ink and paper to be sent to a home in Miami. Best Buy sent the printer properly to Miami but sent the ink and paper wrongly to an office address in Washington DC. Customer service was a half hour wait to speak with Grace in the Phillipines. She was awful and has now cost Best Buy a lifetime customer. She told us we had to take care of the problem since the building in Washington DC accepted the wrongly sent package of paper and ink. She kept repeating herself and putting us on hold. And then we asked for a supervisor. She refused to give us a name, had us hold 20 minutes, came back on and said she would then get the supervisor, had us hold another 28 minutes and then hanged up.

I bought a computer at Best Buy and in December of 2023 I found out they had billed a renewal fee. I called the Geek Squad and canceled it and the guy told me he had it canceled and a refund would be coming soon. I have been calling for 4 months and still nothing. They called me a liar about calling in December and I ended up paying a prorated amount. I will never shop here again.

Never go to this store. Terrible customer service, uneducated employees, aloof management, and overpriced products.
Tried to have a head unit and a camera installed here. Took four visits for a total of 20 hours. Damage done to the runners on both sides of the vehicle. Work looks terrible. Loose wires, crossovers unsecure hanging, and he didnt even bother to secure the fuse in the engine compartment. Left with half of the features not working on my head unit and will have to pay someone to balance the amplifier. Installers name is Brandon Shumate. DO NOT LET HIM TOUCH YOUR CAR!

Decided to buy a phone from best buy. They said my info could be switched to the new phone and was compatible with us cellular. On the new phone I couldn't send or receive messages, and when I called us cellular they said they couldn't activate the new phone because it's not compatible. Not to mention I already bought a case, screen protector, and would have to pay a ridiculous 45 dollar fee to return it. I lost money because of them. Story short buy your new phone directly from your carrier and have it set up there. Best buy shouldn't even be allowed to sell phones.

I ORDERED 3 AMAZON ECHO DOT(4TH GEN)SMART SPEAKER ONLINE@ 19:99 EACH BUT AMAZON TOOK $29:99 ON EACH FROM MY ACCOUNT. NOT THE FIRST TIME BEST BUY WOULD DO THIS. THEY DID SIMILAR THING IN MARCH AND WHEN I CALLED THEIR CUSTOMER SERVICE, THEY APOLOGIZED AND REFUNDED THE EXCESS THEY TOOK FROM MY ACCOUNT. PEOPLE SHOULD BE WARY OF BEST BUY WHEN IT COMES TO THIS PARTICULER PRODUCT.

I ordered a printer at the beginning of January 2021. Paid for it at the store, purchased additional tech support.
The printer did not arrive. I called to reschedule tech Installation. No help there. Would not confirm or reschedule.
Then I received an email from BB stating my order was returned.
When I started calling to find out what happened, I was on hold for inordinate amounts of time. Finally, when I got through I was immediately disconnected.
Called back and was on the same hold process and when I finally reached someone, I had to be transferred to another department. This happened six times over the course of four hours. Finally, customer service came on the line and said they have no other way to resolve the issue is give me a refund. I want a printer, not a refund.
NOT GOING TO BUY AT BEST BUY UNLESS THE ITEM IS IN STOCK.

The day of delivery I received a call from the delivery person regarding my washing machine to tell me that the machine had a large dent in the back so did I want the machine with dent or a new one? I told the person that what I wanted was what I bought, a new washing machine? I asked them when they would have a new undented one? They told me that they did not know that I would have to talk to the "office". The "office" told me that if I accepted the dented machine I would get a rebate of $100. I took the dented machine and surprise surprise, no rebate! I have tried to contact with them with no success so the conclusion is that this company is a ripoff. There are plenty of other places with better prices to buy so my advice is "buyer beware" this is not a good company!

Had to purchase a few e-gift cards for a contest my company ran. When I went to check out online it told me that some information was incorrect and for me to correct it. Only 1 problem, the site doesn't tell you what information they think is wrong. I verified the information and tried several more times. After about 10 minutes of frustration I called customer support. The first time the automated message told me that they cannot assist with purchasing gift cards and disconnected. The second time I called in i just his 0x4 to get to a human. After 20 minutes and 6 different transfers I was connected to a person who said they could help. They put me on hold, AGAIN, and 5 min later the line went dead. GREAT CUSTOMER SERVICE BEST BUY. YOU SUCK!

Within 2 hours of placing an order on a TV I wanted to upgrade because I had clicked on the wrong one by mistake they would have made $70 more. But I'm calling customer service they said I had to wait and look at the orders status before I can do any changes. So I did that but I was never able to make those changes so I am getting a TV that I don't want and they clearly no I don't want. You guys are willing to pay shipping to get this thing to me and then send me labels to ship it back so how much have you spent on shipping for an item I clearly said I don't want while it was still in the warehouse. I would have upgraded it spent more money if you'd just work with me at the time now I'm going to get the shipping label so you pay for that shipping and I'm going to bring it back personally and I'm going somewhere else to shop have a nice day I'm not grading the product. I am grading the customer service

Only having truly shopped at Best Buy over the last 5 years I'm still amazed at how great the customer service and extended warranty plans are. My partner is on her 5th smartwatch/fitness tracker due to design flaws in previous models and I'm on my 3rd. While the store employees may not know the products specs 100%, the extended warranty and their return policy is worth buying to try with the peace of mind you can return hassle-free if needed.

I bought a laptop that was supposed to have MS Office installed, when it wasn't customer service quickly emailed me a key to get the download underway. Fixed in less than 1hr.

I bought my first smartwatch with the extended warranty, it didn't sync with my model of cell phone. Easily returned for my next gen, which lacked some features I wanted. Easily returned for my current smartwatch I'm very happy with. Never any issues!

Smart teaching skills केवल India typing institute andar में है। जो इस institute से पढ़ता है उसकी placements 100% हो जाता है
Computer family आपके लिए ADCA,DCA, DTP, Web designing, Tally Prime, cyber cafe का course सभी प्रकार की व्यवस्था इस santha में उपलब्ध है
Address - Bhaurajpur road Gas agency के पास andar (Siwan) Bihar *******830,*******755

I bought a Dell Inspiron from BB College Park. MD and it was a wreck! I returned it but decided to try another one since the reviews I read were pretty good. The one I exchanged the 1st one for was worse! The 2nd Inspiron laptop's screen continued to go black and I lost some of my work. I returned it and was told the techs would remove my personal security information. I got a call a few minutes ago from someone who bought the computer "new" from BB College Park. They charged him FULL PRICE! He said my pin was needed to open it but respectfully did not ask for the pin. I do not know how he knew to call me, but this is dangerous. I verified his identity and told him to take the computer back and coordinate his return when I could meet him there. I called BB and was on hold 1 hour. This is absolutely ridiculous! I will NEVER buy from BB nor recommend BB to anyone.

I went to purchase headphones that let you watch tv without the tv volume on. We had a saleperson help us. We said we couldnt see the price, he said they were on sale for $80. Then we said we would buy them. He took them to the cash till. Then left. We the girl rang them in, I checked the bill and it said $100.00. I told her it was wrong. Then we had to have a discussion, because she said she has to charge the scanned code, I explained we were told by the sales guy, $80. He then came after 15 minutes of waiting, to say. He made a mistake! I said I didnt want them. Only then, they gave them to me for the price the worker in the store told us - $80.00. Felt sneaking and that customer service is not important.