My husband bought a new IPad + program for $800 on Friday. On Saturday he somehow locked himself out while trying to set it up. He went right back to the store for someone to go over what to do. He was told it would be a $40 charge even though it had had it for less than 24 hrs. He was told on buying it that he had 2 weeks to return it. He said fine, if they wouldn't help him, he would return it. The women in returns asked him why he was returning it - he told her and she said she wasn't suppose to but she would credit him. He said you will give up an $800 sale for a $40 charge. Needless to say we will never deal again with a company that doesn't support their sales!