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Janine K.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Art & Design, Business

Member since March 2021

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1 Review by Janine

3/2/21

I ordered a printer at the beginning of January 2021. Paid for it at the store, purchased additional tech support.
The printer did not arrive. I called to reschedule tech Installation. No help there. Would not confirm or reschedule.
Then I received an email from BB stating my order was returned.
When I started calling to find out what happened, I was on hold for inordinate amounts of time. Finally, when I got through I was immediately disconnected.
Called back and was on the same hold process and when I finally reached someone, I had to be transferred to another department. This happened six times over the course of four hours. Finally, customer service came on the line and said they have no other way to resolve the issue is give me a refund. I want a printer, not a refund.
NOT GOING TO BUY AT BEST BUY UNLESS THE ITEM IS IN STOCK.

Tip for consumers:
So far so good.

Products used:
Brother - MFC-L8610CDW Wireless Color All-in-One Laser Printer - White
Model: MFC-L8610CDW
SKU: 5857803

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