Best Buy

I connected to chat at 11:03 and the agent answered and transferred me to another agent at 11:05 with supposedly a 10 minute wait. 27 minutes later Tianna answered. I spent the next 30 minutes trying to get answers as to what the Basic Geek squad protection plan covered and what additional cost would be incurred if say I broke a screen. I NEVER got any answers other than damage is covered. WTF?

On Sep 27,2020, I promptly ordered an open box Samsung Galaxy Active 2 44 inch Watch and two watch bands. The Watch was guaranteed shipment on Sept 29,2020. I only received the Watch bands and noticed online that the Watch was unavailable until Oct 06,2020, or canceled on that date. At that point, I called every day to receive an update because Oct 06,2020, was excessively long to wait for the Watch. Customer service repeatedly assured me that the fulfillment center was trying to locate the Watch in my local area? From Sept 29,2020-Oct 06,2020, I typically got the runaround and hung up on from customer service. And today, all I was offered 10% off on a new order? I don't appreciate what's going on with BestBuy; I'm incredibly disappointed with them. I've been a remarkably valued customer since 2009. I'm undoubtedly looking into taking my business to my PC Richards or elsewhere.

Pre ordered ps5 on 8/31 it has not shipped and do not know when it will ship as of 9/13. I ordered the same ps5 on 9/13 and it will arrive on 9/16. I am doing this as a test to see if I get the one I ordered later before the one I pre ordered.

I recently went to Best Buy to purchase an Epson Workforce 3640 printer. My primary interest was to be able to print color photos and to replace a very frustrating to use HP Envy 5660 printer. The store rep that assisted me told me that the 3640 was not what I would want for photos and recommended the Epson XP-830 Expression Premium printer.

I really need to thank that gentleman as this is the best printer I have ever had for photo printing and it is very good for some document printing and coping as well, so long as you do not print or copy large multipage documents. This printer does everything I wanted and delivers exceptional quality photos and crisp documents. It is also very easy to use and user friendly.

JP

My husband and I had heard about Best Buys point system from our friend (caucasian), and decided to get a credit card. We purchased two Large Screen televisions, a desktop computer, a laptop, a washing machine, and today a dryer. I happened to ask about my points after I made my purchase, and was told that I didn't have any. I asked why? They told me that it should have been offered during my purchases, but most of them were online. I called and spoke with a Customer Care Rep that told me that she couldn't help me. I then was transferred to a forign speaking person, and she offered me nothing. We're African American, and feel that this is a discrimination issue.

I bought an item online, they shipped it to me and I found it was not working so they simply told me to return it to any local outlet and they will provide me with a refund. This relates to 30 days or less.
The downside to Bestbuy is the local stores don't have much of everything in stock as they get what they get from their main warehouse so buying online is usually where I have to go to buy from BestBuy but returns cost nothing and there is no RMA's or hassle providing you do it within 30 days. 4 stars for BestBuy as its a good store but it doesn't carry everything locally.

We ordered a W/D to be delivered to our condo. We also requested that they be hooked up. In the delivery instructions I was very emphatic that there is a 10 ton weight limit on trucks in our parking lot. I told 3 people about this and it was written on the order. They arrived with a 20 ton truck which resulted in a longer and more time consuming delivery than they had planned for. When they went to install the w/d the outlet for the dryer was wrong. So they did nothing with the dryer. They did not hook the plug into the dryer nor did they attach the vent tubing. They also did attach the plug to the washer or plug it in. It seemed as if they were rushing to get out of here because bringing the wrong truck made them late for other deliveries. Had I known the service would be this bad I would have shopped elsewhere and will do so from now on. I should have known better. I highly value good customer service. It is what sets businesses apart. Best Buy's customer service is crappy.

Recently purchased 19k worth of bestbuy products. Sony camera, lens,LG appliance entire kitchen, microwave,Range, dishwasher, refrigerator, 86" LG, Sonos everything and Ring alarms. Went to purchase alexa echo and ask to make sure this will go under my total tech as well. Was informed non of my things were coverd anymore. Mind you i used a bestbuy card for some of my purchases. We had no emails, alerts, calls, or no notification of any sorts to informs us that total tech payments was due. Staff wasnt trying to help us at all. Could even give us an ansewer or any help. On top of that the day of delivery they took my appliance to another location and then came with a Damaged refrigerator.

Products are great but the techs inside are dumb, they know less abut the tv's they are trying to sell than they do N. Korea.
They will lie and tell you what ever provider you have provides 4k content even though VERY few providers offer it and when they do its VERY limited. Bad customer service, my dad trusted one of them and broght home a 3000$ sony and was very unhappy about viewing options. Wish hed have asked me befor he went shopping.

Never thought I'd enjoy earbuds this much. Got these WobbleTech Wireless Earbuds from Best Buy last week, and they've become my constant companion. The site was easy to navigate, and checkout was smoth. They delivered it in just three days, pretty impressive.The sound quality is really top-notch, and the battery life is very good. I've been using them while running, commuting, you name it. The noise cancellation is good too, just enough to keep the world at bay. Solid purchase.

Best Buy is dog$#*!. I've been going through the process of ordering a Macbook Pro for the past week, dealt with about 7 different $#*!ed employees, was told about 5 different discounts which all turned out to be false and they gave me a 2 week lead date after telling me that I would receive the computer in 2 days at the time of order. At this point I'm pretty close to cancelling this $#*! and paying more from Apple just so I know I'm not dealing with a bunch of morons. I will NEVER buy anything from them again. You guys blow.

I ordered a product online for same day store pickup in my area. 4hours later I still heard nothing from Bestbuy and the order status showed as " preparing". I called the store 3 times, each time i got an automated massage and then put on hold for nearly 40 minutes. While on hold I tried Best Buy's customer service chat but the person on the other side, while polite and really trying couldn't help. I then called Best Buy's toll free number and after spending more time on hold i finally was told that the store didn't actually have the product (despite showing it in stock). Apparently instead of letting me know it wasn't going to be available same day (allowing me to check availability in other near by store) they ordered it from their warehouse for following day pick up. Needless to say I cancelled my order and will probably never shop Best Buy again.

I was trying to buy an espresso maker on-line and engaged in their on-line chat session for a price match. Best Buy had what I wanted in Silver and another retailer had the same item but in black, a point I made clear in my chat session. I sent a link to the competitors site along with Best Buys SKU. The on-line "specialist" said they would match the price after purchase. I proceeded to make my purchase and sent him the order # for price adjustment. At this time, he stated that he could not match the price since it was a different color. You would think that someone at best Buy would honor the price the on-line chat "specialist" offered. They did not. They did however tell me that I should buy the product from the other retailer. I will NEVER shop Best buy again!