Best Buy

The worst customer service ever experienced. I just spent close to $1700 and the work order isn't the same as the store receipt I've been trying for 4 days to talk to someone and finally got a call center agent and instead of fixing an item on the order, she cancelled the item, stupid. 92 minute call. Today I got another call center agent and he was into trying to change the order and if so the install date would be delayed another week. So I was in the middle of the call and he put me on hold at about 50 minutes and now I look on my phone timer, it's one hour and 41 minutes. I'm hanging up now and tomorrow, even though I'm on a walker, I will go to the store and cancel my order and go across the street to Costco's. When I started my business I bought all our PCs from Best Buy not to mention the $7K Pioneer plaza that I am replacing now. Where's that company now?

My 80 year old Mother-in-law bought a new TV from BestBuy, Melrose Park, Illinois. She asked what happens if there was something wrong with it and was told she could bring it back for an exchange within 15 days. When we set it up for her a week later found out that the screen was broken. Brought it back and they won't exchange it or give her her money back claiming she broke it because she didn't bring it back within 48 hours. Felt that Customer service was rude and condensending towards my Mother-in-law. Worse return policy ever! Never, ever, ever buy ANYTHING from Best Buy. They have just lost a frequent customer.

I will never ever buy from Best Buy ever again. They have very terrible customer service very rude personal. I had purchased a tv from them online had set up installation and warranty. Delivery date was set and installation date was set. In my delivery date got a call that there was a delay on my order so there was a change on my delivery date and installation. Make long story short. The delivery date was changed twice. I was out a month since I had placed the order on my tv. On the last time I asked to speak with a supervisor they investigate came to find out that tv was unable to get delivered in my area due to the fact it was a large tv. It took they a month to let me know that I was not going to get my tv. Upon on my calls trying to get answers the customers rep kept hanging up on me. I was also getting transfer to the wrong departments. Best Buy has very terrible customer service and they also don't appreciate their customers. Buyers beware of Best Buy!

TERRIBLE return policy! Only 15 days to return/exchange then too bad if you don't like the product. I purchased a $200 Sony CX220 video camera, got too busy to down load in 15 days (!) and when I did download, I didn't like the quality and the time it took to create a DVD. Their trade in "option" offered a $16 (!) trade in value that I would have to mail in the item, wait weeks, and they would mail me a gift card to their store! I will NOT purchase at Best Buy again. Terrible customer service, terrible policies.

Best Buy Sucks! I bought a refurbished Chromebook online. It keep glinting and shutting down. When I called, they said my only option is to make an appointment and take it to a store to be fixed. We live 75 miles from a store. I would have to take it there, leave it and then come back and pick it up in 3-4 days. They said they couldn't accept it by mail because of "data protection and privacy laws" and then the sales rep told me, in my case, it would be cheaper just to buy a new one. WHAT? Don't EVER buy anything from this company!

Best Buy is not the company you would like to purchase anything from. They don't stand by the product quality or customer support to resolve any upcoming issues. Once the item was sold, they don't have any interest to assist the customers and will be sending you to the manufacturer, while the manufacturer will be sending you back to Best Buy. It is better to avoid Best Buy unless you like to lose money.

I purchased a new Insignia Refrigerator. When the installers arrived, they tore my front door frame apart, did not install the door handles, no instruction on the use and care. After it was turned on... the refrigerator continues to make loud moaning noises. (VERY SUBSTANDARD PRODUCT) I needed an ice maker... a time of 2 PM to 6 PM time frame was set a week after the refrigerator was installed. No one showed that day. I was called later that evening that I was bumped off the schedule and would have to set a new date many days in the future. When asked why they could not come by the following day... they told me that wasn't fair to the customers booked on the following day. Now I am waiting over 30 minutes to talk with their customer service department. This company does not have a service department you can count on. BUYER BEWARE!
I refuse to buy anything from the company again!

I'm giving one star because I can't give zero stars. First, I'm trying to support brick-and-mortor stores but I will no longer purchase anything from BestBuy.com. They lost a customer simply because of their call center. I ordered a DVD and the box came empty (strike 1). I then called customer service and asked to speak to a manager and they hung up the phone (strike 2). I called back and the support person had a bad attitude because I wanted to speak to a manager. Imagine that, I'm the one who paid money for something that he didn't get and the support person has the attitude (strike 3). Hey BestBuy, outsourcing your customer support has now lost you at least 4 customers as we're a household of four with income of 200K+ who love's electronics. So long, BestBuy, now I'm going to hang up on you.

I preordered and Xbox and a PlayStation from Best Buy recently. Everything was fine until they decided the bank card I provided wasn't good enough! So I called customer service and provided them with my credit card. Two days later I checked the status of my order and it had been cancelled. After a week of trying to figure out what happened, they basically told me I was screwed because I can't reorder and the credit card number didn't work. I was somehow able to use my credit card IN STORE to buy a headset (which had to be returned because they sold me a broken headset) but online was an issue? They didn't offer me any kind of reimbursement or even apologize for losing my order. I have never been so appalled by a reputable company.

Everyone has the right to make their voice heard, but in the Augusta, GA store, one employee and also a supervisor wore a Kaepernick jersey, which stuck out amoung all employees and customers. Additionally the manager walked by her as though she was in uniform! They may have some small deals now an dthen, not enough to survive. Several months ago, I purchase speakers, which Best Buy would match with Amazon, with the same model number Best Buy would not because Amazon's wording on the speaker was slightly different than Best Buy's. There is no organization, and employees rule. I guess they will end up like Circuit City.

Hello, I wish to provide a positive comment on 2 of your employees at your Newmarket/East Gwillimbury store. Allow me to comment on Jeannie who offered me several options with my problematic computer. A careful assessment was made with economics part of a satisfactory solution.
My computer was then turned over to Jodi who explained how files would be transferred and a visual provided on how my my new system would look and be viewed. A decision was made to take advantage of your computer services which I know will be used in the future.
In closing it is obvious that both staff members are an asset to your organization as their dedication, honesty and level of service was greatly appreciated.

Thank you

Rick Fraracci

Please confirm that both staff members and their supervisors received this document.

Use to be one of my favorite places to purchase electronics etc. I purchased a laptop there and also bought the extended warranty. The lap top stopped working and i had to bring it to them 3 times. Each time they attempted to fix something else. In the end they said it was the motherboard. At this point the warranty was nearly up and they wanted to attempt to fix it a 4th time. I told them this is crazy since the time I bought the laptop I have been going back and forth to geek squad and each time I got it back it was scratched up more and more. In the end my warranty was up and they would not do anything about the crappy laptop. I ended buying a new one else where. DO NOT TRUST THEIR WARRANTY on laptops. I am much happier with Tiger Direct.