Just went to Best Buy to replace the laptop power adapter I lost during a move as I needed it quickly. The guy who "helped" me was unbelievably arrogant, and on the verge of being rude. I was professionally dressed, and I am a pleasant, calm person. His arrogance almost made me leave the store.
Also, Best Buy prices are outrageous! I could have replaced the adapter on line for about $10, but Mr. Arrogant said the only one they had that would work for me was over $55.oo. Since I needed it quickly, I got it, but then when I got it home it didn't work.
I will never go here again. Horrible customer service and prices!
I had an issue with a security camera system return and the manager "Justin" stepped in after explaining our situation. Justin was very sympathetic and helpful and insured we remained loyal customers of Best Buy. He stopped what he was doing and took care of everything. He's a true ambassador for Best Buy. Customer Service was 5-stars and we couldn't of been more pleased with the outcome. It's nice that a company values the consumer.
I used best buy for all of my electronic purchases because I know that I will be helped by a knowledgeable and friendly associate. Yes and get cheaper prices at at your warehouse stores but there's cheaper prices come with a lack of support and questions being answered by people for a well trained and well versed in today's technology.
I did not let me access my statement history online => Make me not aware that I am paying too much for the interest. Then, to get all of my statements, I have to wait for 10 business for the statement to come through the mail. What an efficient company!
When I call them => they were unable to pull my account since their system was down. A company that sells products relating to computer, operation system telling me that their system is down => How ridiculous and unprofessional they are?
Looks like they are not on the top of their game.
Once you get on the site you know that you will find what you are looking for quickly and with ease. No need to embellish any further just go and find the electronics that are there and for an excellent price.
Hey I brought my first Chrome Book from the site on sale for 149.99 and now everywhere else you look 199,99 -209,99
Just do it
I had chosen to auto-issue rewards certificates in $20 increment. Best-buy issued a certificate worth of $100 for my rewards (I was expecting 5 of $20 certificate) and now I want to buy items for smaller amounts (like $20 cable) for which I cannot use this certificate. Best buy representatives told me that there is nothing they can do to help customer. It's the worst service I have received from any retail store. I will just go and return items to best buy (so I don't have deal with this worst rewards system) and will never shop again at Best buy because at other retailers, I can use the reward points the way I want to and Best Buy simply cannot do that. Horrible service by Best Buy...
Since no one seems to want to help us...
As I'm writing this, my fiance has been on the phone with Best Buy support for over 5 1/2 hours.
We placed nearly a $4,000 order with Best Buy for new appliances over a month ago, including a refrigerator and a rangehood for our kitchen. To date, our installation and delivery has been cancelled three times.
The excuses and information we've received via text, email, and phone from varying members of the company changes drastically from one moment to the next.
At this point, all we want to do is cancel our order, but we've been told that it is still marked as being in transit and no one in the ENTIRE company has the authority to override this, which seems like a pretty big flaw in their system... and a completely unviable way for a business to operate.
I am glad there are still places we can go to and see the TV we are picking. I would recommend we all get our TV from them so they will never close. I know the price is a bit better online - but they price match now too.
Our non-profit had an account with Best Buy. One day myself and the board secretary went into a store to buy about $600 worth of merchandise and they would not take a check from us. No, we don't have any problems with finances or bounced checks. They reasoned that since we don't write a lot of checks we were going to bounce one on them. To HELL with Best Buy. Our organization and I individually will NEVER, EVER set foot in another store or look at their website. If they were on fire I would not spit on them.
Everytime I buy something from Bestbuy i regret it. Its not the worst store at all, but their prices are meh and they don't usually have the products I want in stock. I usually buy just for convenience sake and regret it later. Oh well. They have really good returns policy I'll say.
Best Buy is not a go-to place for me anymore. There is not a good selection of electronics or games or movies. I like that they sometimes try to price-match other sellers, but there is better selection on-line. Plus, their monster-cables are a total rip-off.
Buying an appliance. It is great to be at a store for a major purchase and the people were not just polite, but a Nice Polite and they are well educated on the products they sell and surprisingly aware of what their competitors are selling.
The Best Buy in my area is terrible. Every computer item I purchased from them was at least 3-4 years old and I couldn't get updated drivers for them. Also many of their appliances are also old models. I haven't had one product that I've bought from Best Buy that lasted. It should be called Worst Buy.
Amazing experience today unexpectedly finding a Surface 2 Type Keyboard in stock in a store nearby. I made my purchase online and received a notification that my order was available for pick-up within an hour of placing my order.
Purchased a dishwasher from bestbuy.com. Delivery was scheduled 10 days out. On delivery checked the website and it originally said order was being prepared. 1 hour later it said order needs to be rescheduled Called customer service, spoke to 9 different people none of whom knew why the order needed to be rescheduled. Finally asked to cancel the order and get a full refund. That only took 5 different people to talk to. Very frustrating and very difficult to deal with people who are clueless.
I like how Best Buy has lots of product in the store. You need something, you go there, they have it. Plus lots of choice in product and price range, and decent service with easy returns the rare times it was necessary to do so.
Great prices, awesome customer service!. Ive been an Best Buy customer for many years and Ive always been happy with delivery time and quality of customer service. All the products we've ordered then we get within 2-5 working days.
Even they offer price match during the return period, they will do whatever they want not to match even a dollar for your purchase. You will not be able to find a customer service e-mail address, or talk with the manager on the phone. Well, I talk with the manager of West Hollywood, CA, and actually he was extremely rude, and unhelpful to me. So, it would be better not to talk with one of those, though. When one see bad businesses, understands why good businesses are really good.
I bought a tablet for Christmas for my son. It was guaranteed to be delivered before Christmas but kept being delayed. When I called customer service they didn't care at all and blamed a third party delivery service, even though they had guaranteed it. Horrible.
Why would anyone shop at BestBuy when many other online vendor offer must better price. OH forget about their price match Guarantee, their idea of the price match is take the final sale price of other vendor and then add tax on top of it for a higher final price. Contact their customer service and they will direct you to pages and pages of mumble jumble policy for enjoyment. No wonder why they are losing business to the other vendor.
Overview
Best Buy has a rating of 2.2 stars from 1,799 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Best Buy most frequently mention customer service, geek squad and credit card. Best Buy ranks 809th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members