Best Buy

If there is a way to give Zero star I would have given it to the Best Buy store located at the Leesburg Pike, Vienna, Virginia. The store has the worst customer service, with no intention to make customers happy or even do the least as their daily jobs. The excuse from the store manager for making me wait for 25 minutes waiting to get help is that they were under-staffed. And then the service I received was with a very bad attitude and lack of interest.

I bought a stereo, speakers, amp and subwoofer from Best Buy last December. I could not get an appointment until February. I have since been back 4 times and the system still does not work. Last time I took it in they said it was the amp. They replaced it and it now sounds awful. All the speakers never work at the same time. There is a whistling and static from the speakers. The volume will not go up loud enough to be heard while driving on the highway. I do not have a difficult vehicle. It is a Jeep wrangler. I would not recommend any one go to them for stereo installation.

Ordered from sears and they damage by refrigerator. Re-ordered the same one from Best buy and it arrived safe and delivery guys were polite. The price was higher than sears but it was fine since they offered delivery faster. Thank you guys

Best Buy is the worst company I have ever dealt with and the customer service is awful. I purchased $3,000 worth of appliances in July and I still haven't seen my fridge, but they charge me for it every month on my Best Buy card! They tell me every few weeks it will be delivered and then 6 hours before it's supposed to be here they say they need to reschedule. Customer service keeps you on hold for hours. They hang up on you all the time. The supervisor refuses to speak to you and apparently there is only one supervisor and no other supervisors or managers. I will be canceling my Best Buy Card and never buying from this place again. I told them I would like to return my microwave and oven since I don't have a matching fridge and they refused.

I would take all stars from this company. I paid in full for my whole house appliances purchase. They scheduled a delivery and installation more than 15 times. All they did just promise we will take care this time and did not show up. I had to spend around $3,000 more just because of their mismanagement. I had no cooktop for 3 weeks, no washer/dryer for around 6 weeks and Microwave oven for 2+ months, no ice line on refrigerator, no dishwasher for 2+ months. I spent around $700+ just to install Cooktop and Microwave/Oven. I spent 50+ hours over the phone. And what they reimbursed me? $800. I lose over $2,200. Will never go to BestBuy again.

Well, I ordered something through best buy and it was paid for by a third party. I had no order number, just my name the address of what was ordered, the name and payee the items and everything you would think they would be able to pull up the order by. They could not and they could not be nastier. You would have thought I was asking them to do something above what their job description was. I just do not understand why people get a job and then are nasty, and not doing the customer service they are supposed to do. From now on all my orders will go through Amazon.com or staples, both have amazing customer service.

On November 26 I went to my local best buy store to check out there selection of laptops. With the help of the store associate I found the one that suited my needs. They did not have one in stock so the associate ordered one giving me a pick up date of December first. On December first i contacted the store to see if my order had arrived, (Horrible automated customer service. I was hung up on twice after spending 30 minutes on hold) and I was informed that they had oversold this product and did not have one to give me to complete the transaction. Now if i was a car salesman and sold one car to two different people I think i would be in trouble legally and my reputation would be damaged.

Absolutely terrible experience. Had this new range ordered in advance for delivery, got confirmation of appointment, all set.
On the day of delivery they cancelled the appointment, didnt call/no notification, when i called back, i spend 2 hours trying to figure out and the best solution they could offer was to reschedule in 2 weeks time! Wtf. I removed my existing range to make way for the new one and now i have nothing...

This has been an absolutely disappointing and frustrating experience.

I ordered a Lenovo laptop online at BestBuy.com where I was able to easily enter 10 gift card codes and a credit card number to complete my purchase. I expected the process to be difficult, but it turned out to be incredibly simple and fast. The website allowed me to keep adding gift cards to pay for the laptop, which I did because I they ranged in value from about $25 to $80 and the laptop cost was $550. My gift cards total was just $5 shy of the total bill, so I had to use my credit card for that small balance. That was easy.
They also offered choices of where to pick up my laptop or to have it shipped to me. I selected the pick up option nearest me and they gave me both email and phone text alerts when the laptop would be ready. I ordered the laptop late at night and picked it up the following morning while in between errands. Perfect!

I call Best Buy before I drive an hour to get to one. I'm transferred to somebody that deals with portable speakers and they asked for my name and number. I tell them that's irrelevant to my question because I don't want unnecessary calls. She hangs up on me. I called back to speak to the store manager and have to choose an option to even get through the system. So I choose option one of people to talk to and hold for 7 minutes before I hang up. Not a store to go to if you need help or assistance. If you know what you want and don't need any assistance you're probably safe going there.