I made my very first purchase from Baltic Born and also paid for the "Free Return Shipping + Package Protection," which I understood to mean I could return my order if it didn't fit. The dress I received did not fit, but when I tried to initiate a return I was told it was an "ineligible sale item." This makes no sense. Why would I be allowed to buy return protection for an item that was never eligible for return in the first place? That feels misleading. When I reached out to customer service, I was basically told their policy is final and they wouldn't refund even the return protection fee. I don't have a lot of extra money to spend, and this experience left me feeling cheated and unvalued as a customer. At minimum, their system should prevent customers from purchasing return coverage on non-returnable items. Until then, I'd caution anyone shopping here to read the fine print very carefully—because their policies are not customer-friendly, and you may end up stuck with something you can't use.

Don't buy from this company! I was out of state when my grandmother unexpectedly passed away. I accidentally put in my home address for delivery. I immediately (minutes after)contacted them and was told via email that I would have to reorder as they couldn't cancel? So I did. Little did I know that they do NOT process returns and only issue store credit! I was duped! Now I'm out nearly $400 for a single dress for a funeral! Even though I contacted them immediately to cancel the purchase to the wrong address!

Received items after the event, then tried to return and said 30 days based on order date, not date received? Really? Conveniently do not put return policy in order confirmation. Unethical, and dresses are poor quality, too.

Bought a dress that didn't have cleaning instructions on the site or on the dress. The dress was a complete glitter bomb and no matter how much I shook it, it never stopped dropping tons of glitter. I tried to wash it by itself and the dress literally fell apart. Clumps of glitter now plague my floors and no matter how much I scrape out of my washer, there is tons still in it. I contacted the company about this and they will not accept a return or exchange. They said the dress is spot clean only and the tag states it. There is no tag, I've checked multiple times. I would never buy a spot clean only dress if the site listed it and I would never put it in the washer if it listed it. The only tag on the dress is one that says it's made in China. They charged me $150 for a dress made in China... A dress with low quality materials, stitching and was just a complete mess over all. I'm not one to usually complain and tend to take losses, but this is outrageous.

Just went through a nightmare after purchasing bridesmaids dresses from Baltic Born. I have 7 bridesmaids who all live in very different parts of Canada and each of them paid separate shipping and international fees for their dresses, which added around $50 to their orders each. My one bridesmaid received her dress with a large brown burn mark and a tear in the ruching. Thankfully, Baltic Born gave a full refund for this dress, however, the dresses are out of stock now, so we are now short by one dress. We can only receive store credit for the other dresses, which is understandable and what I expected, BUT Baltic Born was unwilling to take on the cost of the international shipping/duties involved in returning the dresses and sending different ones (which would add an additional $100+ to each order). We were expecting 7 functional dresses, and only received 6, so it does not seem fair to me that we as customers are shouldering the cost of their error.

The dresses that did not have the burn mark were very poorly made and did not match the photo, but that is a separate issue.

To make things worse, when we managed to arrange a phone call with them, we get mysteriously 'disconnected.' There is no number listed anywhere we can call, so instead we had to wait for them to call us. If we tried calling them back at the number that reached out to us, it says that number is not in service.

In the end, we decided that it would be better to not go through that return process and just go find a bridesmaid dress elsewhere that is less than $100 rather than wasting anymore money and time with this highly unprofessional company.

Baltic Born is unopen to correcting their mistakes. We now have 6 ugly dresses, that we paid $150 each for, that we cannot even use for the wedding since they damaged the 7th needed dress.

If you want to order something that you'll never see physically - Order from here! They do not do refunds, or returns and almost none of their packages make it to their customers...

Decent clothing at a reasonable cost but customer service is non existent

Wanted to exchange a recent purchase as the organization only offers store credit and this is a time consuming process… return item… issue store credit… purchase replacement… so if u are hoping to have an item for a special occasion or perhaps want to try several sizes… plan according

The return portal failed to identify my order after several attempts using different browsers even different devices and when all attempts failed i email only to receive a reply directing me to the return portal…

Clearly no one is reading my plea for assistance…

Several more emails over several days and still nothing from them exceeded the 48 to 72 hour reply window they promised

Why not provided the policy with instructions and address on your website and allow your customers to return the items promptly?

Never like dealing w a company who will happily collect my money and than expect me to troubleshoot the tech issues with their return portal… waste my time with bot replies and ignore me

Now i'm stuck w a store credit when they decide to share the super secret return process with me but this will be my last purchase from baltic born

DO NOT ORDER from this company - even when the issue is with their clothing / sizing / measurements, they will ONLY offer you store credit, minus your shipping, an endless cycle that ends with you accepting the loss of money, or keeping inferior or ill fitting clothing under the BS guise of "Thats just our policy". Their size charts are vastly incorrect, either they have no quality control, or don't know how to measure.

They only get 1 star because I can't give them 0. I guess I shouldn't be surprised so many other people here have had the same very disappointing, misleading and unethical experience I've had. It was NOT clear this company only issues store credit for returns until after I placed an order and had a product problem. I'm a first time customer turned never again customer. FOR ALL THOSE WITH SIMILAR EXPERIENCES, CONTACT YOUR ATTORNEY GENERAL AND FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU WND FEDERAL TRADE COMMISSION.

DO NOT BUY FROM THIS SITE. THEY DO NOT STAND BEHIND THEIR PRODUCTS AND DO NOT ALLOW ANY REFUNDS REGARDLESS OF THE CIRCUMSTANCE. SUPER CHEAP QUALITY AND HIGH PRICED. Ordered a dress which wasn't cheap. It's paper thin and awful quality. I contacted them immediately within receiving to return and was not aware that they don't allow refunds, only store credit. Which I don't wish to use because their clothes literally look like they come from the dollar store. Had to contact my credit card company to dispute the charge.

The quality of the dress I order seemed as if it was a 2nd grade class sewing project. Actually they could have done a better job.

Then salt on the wound…. No refund. I am forced to continue to purchase shotty merchandise or throw my money away.

Social media has been my a plus for me. I am telling everyone that my platforms reach to not shop your website. Unless they expect poor quality.

I reached out to customer service to only get what appeared to be auto generated. (Hence my turn to social media).

Believe me, I will use the credit. I am not giving my money to you for nothing. But if I have to pay a price, we'll then I have the right to inform on my experience.

USPS never received the item I ordered from them, Baltic born refused to help saying I didn't purchase a warranty and its a lost package. I don't know about you, but if USPS never even got the package it sounds like Baltic born is at fault. Also I did try to purchase the shipping warranty but somehow it didn't go through. Tried a second order to see what happens and made sure the shipping warranty was checked and now they tell me I did not purchase the shipping warranty on that order as well, so I cancelled the order. Not going to ever order from them again. They took my money and never even shipped me my dress.

Any company who sells online merchandise but does not allow the customer the option of returning it for a refund of the price (less shipping) if it doesn't fit or work for whatever reason should not be an online merchant. It is not realistic to expect A- that every item ordered will fit or work for every customer and B-that every customer will find an alternative item to buy.again without the option to try on and return. (I was given an in-store credit when I sent my dresses back. I live in South Dakota!) If you have customers who are returning items in poor condition then punish those customers. Don't penalize all of the good customers who treat your clothing with respect while trying them on and returning them just because of the few (or many!) who are disrespectful. I will NEVER order from this company again. Makes me sad because I would have been a great customer.

I wouldn't Recommend buying from here. Tha dresses are pretty but if you have a problem you will not get help with i. Dye May bled on dress. Fabric isn't always great quality and for what you spend that's not okay.

They will not offer returns! In 2023 it's astounding to imagine an internet based "boutique" that will not return items! I initiated a return, received my return label, and not once was warned that I wouldn't be receiving my money back- but a "store credit". At a reduced price nonetheless, after deducting shipping from my refund. This feels criminal, or should be. Especially considering my returns were immediate, well within the usual and customary 30 day window, and every item had their tags on them. I can't believe a company would be so blatantly greedy, while masquerading their "girl power" "sister-owned" vibe. I don't know a single woman who can buy online with conviction and not need a return here and there. This "business" is more about scamming women than supporting them.

Read the fine print. Better yet, spend your money elsewhere. Wife needed a dress for a wedding. Didn't fit. Returned it and got back in store credit that we don't need as we had to buy locally due to time constraints. Explained this to them and they didn't care. I've seen good reviews for them, but I doubt many are legit and probably NONE involved a return.

I purchased 3-dressed from Baltic Born. I wore one to my daughter's rehearsal dinner. The next day, I followed the washing instructions - cold water - hang dry. The material shrunk a lot but the lining (slip) did not - making the dress impossible to wear. I sent a picture and wrote to the company. The first response I received was rude/unprofessional. They said sorry to be the bearer of bad news but we don't return worn clothing. Try cutting the slip. That is exactly what was said. The slip would fray if I cut it and look ridiculous - so no.

I wrote back and told them that the product was faulty. Most businesses take care of faulty products - things happen. It is all part of owning a business. They didn't even politely apologize or offer a discount. They replied that I should have read the return policy before purchasing, but they would give me some bonus points - seriously? No, no matter how you look at it Baltic Born does not value their customers, is greedy, and is unprofessional. Any company that won't take care of a faulty product is unethical to me - greedy. It is not like I wore the dress and asked for a refund. The product was faulty.

The other two dresses are low quality. The proportions are way off. I ordered a small - the top is huge. I will have to have it altered. The velvet dress has super tight sleeves. All in all the company is unprofessional, greedy, lack basic manners, and has lost my business.

Buyer beware! Sadly, this company pulls a sneaky bait and switch on customers. They have a no refund policy which I wasn't aware of when I placed a dress order. Dress came and didn't work. Went with another dress I ordered from Free People online. Sent it back immediately and was told that I only receive a store credit and they refuse to give refunds regardless if the dress hadn't been worn and still has tags. Very disappointed in their customer service and certainly will never buy from them again.