NO response to customer communications. Did not follow through on promised tracking number despite repeated calls and emails. Never received merchandise; this is the time limit of the promised delivery window. Think I lost my money in this transaction.
Not having a good experience. Ordered via their Facebook ad on 12. 11. 18. Anxious for Christmas delivery I too now find no response to emails or voicemails. Having read the reviews I'm always going to look at the sweater I ordered with buyer's remorse, if I ever get it. I ordered this sweater in XL black. Don't order from those Facebook ads!
I ordered the same sweater as Martin C in Nov! After one email confirming the order absolutely nothing! No notification of shipment and no response to emails and voice mails! Will wait to see if I ever get it and if not will dispute the charge with my credit card company.
This company has horrible customer service, I have been waiting over a month for a simple order of gloves. I have sent multiple emails with NO response. Now I am seeing all the negative reviews here, and on BBB. I would not recommend ordering anything from this company. Buyer beware.
I ordered a sweater from them and it took close to a month for them to ship it. Once it arrived I took the sweater out of the package to find loose threads everywhere along the sweater and a big hole in the front. I contacted them multiple times to receive a return authorization - including sending them an email picture of the defective sweater. I finally received a return authorization form, filled it out and sent the defective sweater back to them. They received the sweater almost 2 weeks ago and have yet to credit me for my return. The communication with this company is almost non-existent. They never answer their phone and rarely return emails.
I strongly recommend avoiding this company. They are a shady operation at best
Ordered a sweater from this company. It took forever to arrive and when it did I wished it hadn't. A total piece of crap. Evidently it was made in a part of China where modern sweater making technology has not yet penetrated. My wife instantly threw it with items to give to Goodwill, though it saddens me to think of anyone walking around in such a ridiculous failed attempt at an article of clothing. This was a truly astounding rip-off.
Ordered sweater, took a month to get to me. Ordered an 3XXX and got the equivalent of a large. After reading the reviews I will not be sending it back. Will gift it as a Christmas present to someone's 12 year old. The person in Florida probably established a business name and is just a middle man for the company in China. Cannot image how the size difference is such between the US and China. Company is the pits. Also the sweater has pockets but the openings have been sewn shut. Come on man!
This company is a total scam. I placed an order 6 weeks ago. My credit card was charged immediately, but I never received the item. I tried to call the number on the invoice, the number does not exist. I tried their website, not available. Luckily, I was able to dispute the charge to my credit card, and I received a full credit. DO NOT BUY from this bogus company. It is a total rip off!
Horrible customer service. After placing numerous calls and emails I have yet to hear from them. I ordered a shark skin soft shell jacket size 2x. It did arrive however the size was not a 2x. I've been trying to contact them to exchange it for a larger size to no avail. Would not recommend buying from this company.
Total sham company. Can't get any answer from merchandise I ordered in early December. Can't get a response by any method. I'm glad it wasn't an expensive article. Never, ever buy anything from this company! They have a great advertising campaign but they never deliver. I have already reported them to the better business burearu.
Overview
BackCountryWorld.org has a rating of 1.2 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BackCountryWorld.org most frequently mention credit card, tracking number and customer service. BackCountryWorld.org ranks 109th among Outdoor Equipment sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members