BackCountryWorld.org

Initial order took over a month to arrive. Was sent another that arrived very quickly. I'm glad I ended up with 2 jackets because, within 3 days the zipper blew out. Now after 30 days the 2nd zipper has done same. I was offered another replacement or refund and sent a return label as well.
Overall my experience with customer service has been acceptable unfortunately their subpar zippers are a huge disappointment on a jacket that has otherwise done as it claims.

Want to update from my 1/12/17 review - I did finally receive the items after more than a month since order. Quality of items are also excellent. Shipping tracking only updated after items arrived.

Took over 2 months to receive order. I contacted them several times and was given every fabricated excuse possible for reasons receiving my order. Shipping finally up dated after I received my order. After my 2 month wait when I received my order of 2 coats, neither was the color I ordered. I contacted them again and wanted a discount because I was not going to wait another 2 months or more and winter would be over. They told me a lot of the colors look like different colors and the were most likely the color I ordered. NOT! They sent me a return label. Don't Order From Them!

We ordered a hunting set, sharkskin color, on 10/17/17. We got confirmation and the $120 taken out of our checking account on 10/19/17. We called the number and emailed over 10 times between November 1,2017 and December 4,2017, when we finally received the items. The items were WAY too small(ordered XL) and sent the item back on same day we received them (12/4/17). As of this date, 12/31/17, we have not gotten a refund, no responses to our emails (10 total) and calls (8 so far). If you call, you can only leave messages on phone number (a Florida #) and email is listed under the name of Doug Erickson *******@gmail.com. We had to pay $14 for our return, and the tracking shows it was delivered "on the porch", which is suspect because this appears to be someone's home, not a business.
DO NOT ORDER FROM THIS BUSINESS! THE Better Business Bureau rates this company as an "F". $120 is our hard earned money and we want this back. I will never do this again, and if I had ordered with our credit card, I could have this option to get money back, now we are possibly out $120.

I ordered a $70 tan jacket from them in mid-October of 2016, size Large. It comes in direct from China (not joking) and is about the equivalent of a small or medium. On top of that, I was charged $15 for shipping at the USPS after already paying for shipping at the time of purchase ($6.95 included in the total $70). I contact the company which its website says is in Florida to get return information (FYI, no phone only email contact). I pay again to have it shipped back to them ($9). So my $70 jacket is now up to $95 and I don't even have it. The replacement jacket they sent was a green cammo jacket not solid tan and it is now Thanksgiving. They did send a prepaid shipping number to have this sent back and I finally got my tan jacket in December, which simply does not fit right by US measuring standards as an XL. This is the only XL jacket that I own and it is still short in the sleeves. Now let's add insult to injury by discussing the fact that from the time I told them of my having to pay excess shipping of $15 (11/2/16) to the time of receiving their substandard product mid-December, I was never reimbursed for my $15. At that point it was the principle of the situation because I sent email after email inquiring about my reimbursement. I am writing this review now on 3/14/17 which is almost 4.5 months to the day of me notifying them of the excess shipping charge. Today, I was finally reimbursed. What would happen if I had owed this company money? I would have a collection agency tracking me down with more excess fees. This company is horrible. I will never do business with them again. If my month wasn't up from the time I received their crappy jacket, I would send it back. Regret purchasing their product!