Initial order took over a month to arrive. Was sent another that arrived very quickly. I'm glad I ended up with 2 jackets because, within 3 days the zipper blew out. Now after 30 days the 2nd zipper has done same. I was offered another replacement or refund and sent a return label as well.
Overall my experience with customer service has been acceptable unfortunately their subpar zippers are a huge disappointment on a jacket that has otherwise done as it claims.