There is only one way to contact this company if they misplace your order or if something goes wrong-- live chat. The live chat does not work. I spent hours waiting for it to load on multiple browsers, using two different laptops and a phone, before googling it to find that I am not the only one with this issue. If something goes wrong with your order, and god knows it might with how disorganized they are, you will never be able to speak with a human about it. I may never get my money back. I will never shop here again.

Wow! I wish i came here to look at the reviews before i decided tu make a purchase with this horrible company, i order two very important item that i needed it for my best friend wedding, i never received them so i got in contact with them and apparently they just lost my package, but they wouldn't admit! And customer service is horrible! They dont even have a supervisor and also they dont want to send you another order or give you your money back, just straight steal you money, places like this one dont have to be open, people need to stop buying from this company if you reading this please take a second and read the others reviews! And save yourself a headache and take your business somewhere else...

Never again! Worst customer service and very slow return/refund

I bought two items and one did not fit so I returned it through their collect plus for the curiour to come and collect it. It was collected on 19 October, so after two weeks (last week) I've checked my bank and no refund was issued so I contacted the customer service. They said 72 hours to investigate so I gave them the order number and postage barcode again. It's been a week now and they still have not update me despite contacting them twice after that and all I'm getting from them is they will get back to me as soon as they can. They are very frustrating! Once I get my refund I will never go on that Asos website again!

I'm very disappointed with the unexpected customs charge which was almost half the cost of the order. The clothes themselves were poor quality and the sizes were off. Returning them would cost me even more money. Customer service was so unkind and cold.

Be aware of your account being closed without notification or explanation. An online shopping site which offering free postage and return but then terminate service to customer due to return frequency? I had made thousand dollars of purchasing before getting deactivated without notice, then chasing after their customer service and being terminated time to time during the chat when I need to sort out the return for my last order (which has not been delivered yet and can no longer be lodged a return from my account). I don't think anyone deserve to be humiliated this way when you pay money for a service. ASOS need to learn their lesson. If you can not afford a sale or a service such as free postage or free return, DO NOT offer it.

My daughter ordered for 129$ Total from ASOS with « free » delivery to Canada. I just had to pay 50,30$ at post office COD. Total was under the limit of 150$, eliminating the customs fee theory. I found a possible link indicating an addition of 5% federal sales tax for Canada, plus a 10,75$ Canadien post admin fees. So how could that amount to 50,30$? I can't stand those types of « surprises », so sorry ASOS, we won't be ordering again anytime soon.

I ordered some Items and paid extra. Well the items did not show. As a matter of fact I contacted Asos support who promised the items next day. 6 hours later my whole order were cancelled and I received nothing, I were like "Heyyyy what is happening?". I contacted Asos again. Sadly I just got rude and inappropriate answers. The support from Asos is simply not existing. To cut it short. I cant recommend anyone to buy from asos.com. It is a waste of money and their support does not exist

I can't believe how rubbish Asos is these days, something has changed with them recently as I have shipped with them for a long time and always do the year delivery pass but I will not be doing that anymore.

They have made a mess of numerous orders I have placed this year, one order I placed for a Nars concealer they sent me an empty box!

They don't know what they are doing and when you email to get sorted they couldn't care less, my days of shopping with Asos are over which is a shame but they are not a good company anymore.

Reading other people's reviews for ASOS, I think the best way to describe it is that it's a hit or miss kind of business. I live in Maine and has never had any problem ordering anything from them. Return is always free, so I allow myself the luxury of ordering more than I would normally, trying them on, and returning what I don't like. Admittedly the quality of their stuff isn't the highest, and I don't expect anything I buy from them to last long. However, for about $10 a piece, when they're on sale, ASOS is a good site for a college student like myself.

I bought a pair of sneakers. I took them out of the box and a piece of the leather on top was torn, and the soles were dirty so they'd clearly been worn. I returned them and they refused to give me a refund saying the shoes were not in new condition. Indeed. What a scam. I had my credit card company reverse the charge. ASOS sent me an email prompting a review and I wrote what I've written here, and including photos and wouldn't you know - they rejected the review as it did not meet their criteria. Yikes. I can't imagine how they can operate this way. They definitely have a huge inventory, but beware when you buy from them that you may end up with issues.

This site is exceptionally wonderful. Everything about it is great; prices, range of sizes, clothes, and free shipping. But the only thing I do not like about this site is that it takes sooooo long for them to get your returns back. It took them a whole week to get my returns back. Then depending on your bank it took them an extra 6 days to refund me my money. But other then that they are a great site. I wanted to send my mail as priority, but they encourage you to use the original packing, which makes perfect sense. Makes it easier for them to refund you your money... love this site still wish returns were faster with better options.

Asos has great products and options and the app is easy to use. Shipping costs are too high compared to other clothes sites and need to be reduced. I would shop on it more if the shipping was more reasonable.