Canadian customers, you have to pay fees upon delivery even on articles below 150$. They do give an extra discount of 15% to canadian shoppers but it isn't advertized when you are paying. I only learned about it when I had to pay 15$ of COD on a purchase of 85$ and they wouldn't give me a retroactive discount or the equivalent after. And returning is another 22$. International shoppers be wary.

There were so many issues with my order. I paid for express shipping to get several options for a wedding IN ADVANCE... the package came AFTER the wedding. The clothes smelled absolutely horrible and I am not exaggerating. I returned the box to the local CVS for a return on 9/23/21 and I have not received my refund almost a full month later for almost $300 worth of goods. And now I am attempting to contact them for a second time and their chat in unavailable, no email address or phone number listed. I am so terribly disappointed with this process with ASOS.

I honestly don't know what to say, I couldnt even get my order delivered because ASOS kept cancelling my orders and telling me that they needed passport, drivers license, credit card with last four digits and name showing and my personal bank statement to verify my account. I don't understand the need for all the personal information. I used my mastercard, which i've used for flights, and orders from victorias secret. They cancelled my order twice.

When I emailed them they sent me very unhelpful, patronizing and generic emails which just frustrated me further. Don't order from them, you will just have problems and they won't bother to help you figure it out and find a solution.

Quite annoyed with ASOS for the second time! Placed two orders on ASOS and FSession on the same day, and both promised quick delivery. ASOS took more than a week to get me the order, and then they wouldn’t answer any of my mails. FSession is new to me, though many others have recommended it time and again. This time, my experience with a fresh website has changed my opinion. FSession packaging is superb and they actually managed to accept request for one of the products of wrong size without any hanging me in between. Definitely recommending them for future!

I ordered shoes that didn't fit so I tried to send them back and get a refund... after weeks of trying to get a return slip I finally sent them off. Weeks past and still noting, I tried to contact them multiple times and nothing happened. After three months waiting for my refund they finally sent me an email saying it was on its way. That was two months ago and I still haven't gotten my refund and they won't get back to me from ALL the emails I have sent them. This company is $#*!. Do not shop here they have terrible customer service! I don't think i'll ever get my refund I deserve and I will never be shopping or referring this company to anymore and I will be advising people not to shop here. Giving you one star is generous...

I ordered a sweatshirt from them and it came faster than expected. The quality was nice, if a bit flaky on the lining material. Can't really complain about that, though, because it was fine after a wash. Currently waiting on a coat from them, we'll see how that goes

Returned item waiting for refund been over 2 weeks can't get through to anybody ring head office to be told to do it online which you can't, put complaint in only to get reply email not Mand Asos is a nightmare to get through to i am closing my account as soon as i get my refund it used to be ok but gone down the pan it isn't worth the stress avoid at all cost.

ASOS are absolutely shocking. After sending my order to a wrong address in a wrong country TWICE! They now tell me the delivery left the order behind the recycling bin and so I should check there. I live in the Netherlands so a little hard for me to check. Customer service staff keep copying and pasting the same message to me and are refusing to refund. I am honestly appalled by this out of this world terrible service. No refund for over a month now. No comprehensive responses from the team other than me asking to continue waiting

My package is nowhere to be found, and ASOS keeps telling me to wait just a little bit longer and that it's UPS's fault. I wish I had read these reviews before ordering. No way these items will be cute enough to justify the time I've already wasted on this.

I ordered a dress which ended up being too large but I really liked the dress. I wanted to exchange it for a smaller size but still maintain my original discount (had gotten 15% off discount). I tried to reach out to customer service but there is no phone number so I had the option to reach out via Facebook or email. The email account didn't work so I tried Facebook. I never got a response on Facebook and instead got an automated email about 1 day later directing me back to the website. There was never an opportunity to speak to anyone to resolve the issue. TERRIBLE customer service if you cannot even speak to or contact a representative.

I ordered my first dress from asos. It was for a wedding. It was a long see through maroon halter dress with an awesome flow when I walked. I had it tailored because the top was a bit loose and it was long. I also had slits on both sides and it was so pretty! I got it for only 30 bucks! When I got the dress it was EXACTLY how the model wore it. I had so many compliments on it

I have been told that my item would arrive august 5. It was way later. I had to pay additional fees to pick it up from the post office. Not only that I have to pay to return it too because the size recommended was way off. I also am disappointed that it looks nothing like the image on the website. It looks like cheap fabric. I am never ordering from here again! Shein is more of a loyal place to shop.

I purchased a pair of jeans for $48.50 from their website. When I received them, they were way too tight, so I wanted to return them. I found out that the return policy forced me to pay $22 to Canada Post for the return. Basically, I'm now paying $22 for a product that I am now returning, and when I talked to their customer service, they told me they can't do anything about it. Well you lost a customer and gained another bad review. Not a very smart return policy for a company that only sells online.