I've been having a poor customer service experience that's dragged on for a couple days. Money was taken from my bank account (via PayPal) for items that I attempted to purchase. Then I received an email saying "We're really sorry, but we were unable to complete your order as your Paypal payment failed." Only... you do actually have my $75.50, and I have no merchandise. Your terrible "Chat with us" feature on your site connects me to individuals who clearly do not have access to your bank records. Then, when I explain everything fully, they reply with the same stock answers. I've spoken to 4 different chat specialists, all of whom were unhelpful. I'm at a loss. This was a terrible experience. Then, after messaging with 3 or 4 employees on ASOS's facebook response team... I wound up getting an offer for 10% off my next order... which would be 5% MORE than I was paying in the first place, as the items had returned to full price. The 2 pack now cost $52 and the joggers are now $43
Seriously. ASOS knows how to run a scam on it's clients.
I'd have to pay $95 (which is $85.50 with your measly discount) vs the $75.50 I would paid 2 days ago.
You expect me to pay $10 more... after the crummy service experience?

I LOVE my items from ASOS. A girlfriend told me about it about five years ago now, and from season to seaon I would look at it but never pulled the trigger - until a few weeks ago.

- Be patient - shipping takes a couple of weeks
- Expect customs - great style and overseas online prices is not without its import costs
- Chose carefully - look closely at pictures to make sure the fabric and fit is what you're looking for
- Check your size - have a tape measure handy and research UK vs US sizing carefully

ASOS has trendy quality pieces for competitive online prices, you won't find anything this price style and quality in store. LOVE and will definitely be back for more

Never again! Worst customer service and very slow return/refund

I bought two items and one did not fit so I returned it through their collect plus for the curiour to come and collect it. It was collected on 19 October, so after two weeks (last week) I've checked my bank and no refund was issued so I contacted the customer service. They said 72 hours to investigate so I gave them the order number and postage barcode again. It's been a week now and they still have not update me despite contacting them twice after that and all I'm getting from them is they will get back to me as soon as they can. They are very frustrating! Once I get my refund I will never go on that Asos website again!

This is the worst experience I have ever had!

1) I ordered something total almost 500 dollars, not even after 12 hours, there was a sale for every item 20% off. I talked them online but they told me they could not price match it, and told the only way I could get the discount is to order the same items again, and when the first shipment arrive I could return it. Good luck I did not follow the instruction, as I was afraid that maybe I would end up paying shipping for return the order.

2) When UPS delivery guy got there I was not home, so they left a notice asking me to go to the UPS depot for pick up. I called them asking if they could deliver again next day, and they told me no, end up I had to drive more than 40 minutes to pick up the order and another 40 minutes to go home.

3) UPS charged $147.38 for this package for duty and handling, this is 31.5% of the total order price! Very expensive. Good luck I did not place another order! Otherwise I would end up paying this money for 2 orders.

4) The quality of the clothes is really bad, it not worth the money at all. Also the size is not correct. Information on the website says UK 10 is equal to US 6, but it's not true. UK 10 is US 4, so most of things I orders is to small.

5) I was going to return the items, end up ship them back will cost me $193.

Normally I will not give bad feedback. But this is really too much! I feel lucky as I did not follow the instruction to order 2nd order just for the 20% off, otherwise I will end up wasting thousand dollars.

I don't want to see the clothes anymore. There was one shirt, I paid over a hundred dollars, but it looks so cheap, the quality is really bad. I just put the whole package into a donation bin after dinner and this is the first and last time I order anything from ASOS!

I haven't yet received my order but I am annoyed that the website offers 4 day shipping when that's obviously not the case. I have been going to the tracking website but they never update the info. I ordered Oct 31 and I just not got an email saying I'm getting my order on the 14th. Let's see if that's really the case. I have a feeling I'll get it even later than that the way things are so disorganized. I'll update my review once everything arrives. But just as a forewarning. Don't buy anything on the site if you're on a time constraint. It will definitely not arrive within the time frame they give you.

Worst experience ever

When making an order I have applied a promo code of 17% discount, some items didn't fit so I shipped them back. ASOS received the items but then deducted the amount of the discount applied to the full order from the single items! So not only did I pay for the shipping, Asos got back the items and I received only 10-20 % of thir price that didn't even cover the shipping! Unfair! Will never recommend to anyone!

I ordered a package that was suppose to be delivered by oct 12. It's not almost two weeks past that date and the only answer I am given when I try to CHAT (why the hell no customer service number?) is that they are contacting the carrier. The tracking number has shown NO updates on where the package is since Oct 9th?! Said it was leaving NJ, a short distance from my home in PA, and nothing since then. NO ONE knows where it is?! I demanded a refund tonight on their chat and was told he would "hand the issue to the right team". Anyone have any suggestions on how to force this fraudulent company to give your money back?

I've been online shopping for years, and I have officially encountered the worst customer service with ASOS. I ordered a dress and they delivered the WRONG dress. When I communicated with them via online chat, I agreed in getting a replacement instead of a refund. I was told that I would receive the correct dress in 3 days. Now, over a week later, I still have not received the dress! When I communicated them via online chat, they told me they JUST placed the order. Over a week after they told me it would arrive, they had barely placed the order! And they said all they could do was apologize. They NEVER made up for their mistake in ANY WAY. Not for sending the wrong dress, and not for lying about the delivery date! I bought this as a bridesmaid dress, and now I'm afraid I won't get the dress on time for the wedding, but everyone else has already gotten the same dress so I have no choice but to wait and hope that it comes! They could have at least offered faster shipping to atone for their mistake! Stay away from ASOS!

I ordered an item from ASOS and had it sent to my girlfriends house because my apartment complex doesn't receive packages at the front office. For some reason they transferred the purchase from UPS to USPS for delivery and it was never delivered. I originally ordered the item on 9/16/2016 and after more than 2 weeks they said it was returned to sender. This was not the first time I've had an item sent to her house and they couldn't provide a reason as to why it wasn't delivered. I've never had an issue with delivery, until now. To top it all off, they said that I was refunded in July, which was two months before I ever ordered the item. They want me to send an invoice from my bank in order to verify. I've called them 3 times since this issue has become a problem and their customer service is the pure definition of HORRID. They show absolutely NO empathy and it's as if they're reading straight from a script. I would never, ever ordered an item from this company ever again!

I'm not sure what happened to all the folks here with bad experience about ASOS. I'm a first time user of ASOS and was skeptical of ordering from this website after reading all the reviews but I took a chance and ordered a pair of boots and 2 t-shirts. Logistically speaking, soon after I ordered a prompt email was sent to my account notifying of my order, 2 days later I was notified that the package had left GB and the best thing of all was the tracking # that was provided that I was able to track with UPS. The order showed up on my doorstep as promised with standard 4 day shipping. NO COMPLAINTS here and ASOS earned a loyal customer. I just think some people are cursed with bad luck and ASOS cannot be blamed for that... thanks

The clothing on the Asos website looks amazing, but once it arrived the quality was so cheap, the colors are dull, the fabric doesn't look at all like the one displayed, even the cut was off, it was supposedly 3/4 long sleeves and the shirt that I got had sleeves way above my elbow. If you want cheap quality clothes go to Aliexpress, same low quality and it will be much cheaper!
Awful experience, the prices didn't at all go with the dirt cheap quality clothing!