chris d.

I ordered an item from ASOS and had it sent to my girlfriends house because my apartment complex doesn't receive packages at the front office. For some reason they transferred the purchase from UPS to USPS for delivery and it was never delivered. I originally ordered the item on 9/16/2016 and after more than 2 weeks they said it was returned to sender. This was not the first time I've had an item sent to her house and they couldn't provide a reason as to why it wasn't delivered. I've never had an issue with delivery, until now. To top it all off, they said that I was refunded in July, which was two months before I ever ordered the item. They want me to send an invoice from my bank in order to verify. I've called them 3 times since this issue has become a problem and their customer service is the pure definition of HORRID. They show absolutely NO empathy and it's as if they're reading straight from a script. I would never, ever ordered an item from this company ever again!