Ashley Homestore

In October and November 2019 we purchased several pieces of furniture from Ashley Homestore in Brookfield Connecticut. We also bought the extended warranty for $500. May 2021 we called montage, the warranty company only to find out that our plan was never registered by Ashley home store. Of course Ashley HomeStore told us it was registered and after several phone calls and an email i have an email from Jeff the manager of the Brookfield store stating that they did not register our warranty. They do this in hopes that you will not file a claim and they keep the money. This is a scam.
It is a Fraudulent Business Practice, it is illegal it is criminal

We ordered a desk and when it arrived, it was damaged. It took weeks to get a replacement because it is almost impossible to reach anyone. You get caught up in an endless phone loop and never reach anyone. When you finally do, they put you on hold and you get disconnected or told someone will call you back. Their online chat is the same way. You wait for over 30 minutes and it disconnects you. So frustrating. We finally got a replacement but it took way too long and it still had a missing knob but wasn't worth following up on. Love the desk, but HORRIBLE CUSTOMER SERVICE!

From the delivery to the product,aweful.Paid extra for white glove delivery I had to sweep and vacuum after they left.Dining table spitting in spots and they won't even come to look at it.BBB can't even get them to come and look.Never ever will I buy from Ashley.

I ordered a console table back in June. It was delivered defective and they could not fix it. I ordered a replacement, which came in defective as well. I then ordered the third table and had the delivery scheduled for today. I recieved a message saying it would be delivered in an hour, and then an hour later customer service called and said they didn't even have the table. I took off work--this is totally unacceptable to have such horrible lack of communication to even know what is in the warehouse or on the truck. I asked to speak to a supervisor, who wasn't around and I'm still waiting. Go else where for your furntiure needs.

On February 25,2022 I ordered a table and barstools. I was promised it would be delivered by March 21,2022. I checked on March 22,2022 and was told it would be another 2 months. I requested to have the order cancelled. I had to keep calling back and had a hard time getting this taken care of. I finally managed to get someone to start the process amd was told there wad a cancellation fee. I told her I would not pay any such fee and she told me it was not up to her.
Not impressed.

I order a living room set and dining room set. They told me my dinging room was in and my living room would take more time and my coffee table would be in by June. My order was in December. I received my couch and love seat at 10 weeks. I received a dining room table that was defective and they took it back. I was then put back on waiting list and was told end of March. Guess what? Still not here and no call. Customer service not picking up. Do not order from them.

Purchase the Lettner Bed on-line. It did take right at 5 months to arrive. Website did say it was on backorder for that timeframe and they were right. Called several times to check on the status and the wait time was horrible to finally get a person to talk too. The kicker is when the delivery person showed up... he handed us piece by piece of the bed. Nothing was packaged up, it was all loose pieces of the bed. Come on, who delivers 'new' furniture like that? Guy from delivery company said that is how he got it from the warehouse. What the heck? Are we out of cardboard and packing supplies in the US?

We bought two twin beds. Scheduled delivery, explained that we work 30 minutes away from home so would need a heads up. They never called. Attempted delivery and of course we were at work. I called, verified they had my cell number, they apologized, said they would be sure to call before delivery and after delivery general manager would call, 2nd attempt at delivery made, no phone call from delivery personnel, no phone call from manager. I called today, manager was rude, said she would schedule it for a week out, stated cell number was never updated and she never received a message to call us. Nope, cancelling the order and the credit card and staying away from Ashley Homestore.

We ordered a whole living room set for about $3,500. Took over a yr to come. Never complained once because it was during Covid. FIRST red flag. Order should have been canceled but. We financed through Ashley. We were never told the interest rate was 29.999%. Out of this world interest rate. We were told no interest rate for a yr. Well after that yr that charged me a $997 finance charge and I was told because the furniture wasn't paid off in that year I had to pay the finance charge. They are robbing poor families! Hate this place and will tell everyone I know not to buy here!

My furniture arrived broken. I purchased a dinning room, living room a desk. Living room never arrived, dinning room arrived with a lot missing pieces, desk arrived broken. They re sent a desk but they charged me for it. Dinning room chairs arrived defected and they said they were going to send a new ones, which are defected as well -they charged for it as well.
My order was on April 7 and they said the living will arrive July 9.
Please do not buy in this store.

On 05/16/2021 I ordered a table and chairs form the local store in Florence, Alabama. The sales person was very friendly and knowledgeable. We were told that it shouldn't take but about 4 weeks to get our order. Today is 08/30/2021 16 weeks later. We have called the store were told the salesperson that sold us the table wasn't in and that they would be in touch with us. We have called them back several times with the same runaround saying computer was down or they couldn't find our order. They have never called us back with an explanation. I will never set foot in this store again!

The gentleman that arrived was very nice. He took all the Covid precautions before entering and was quiet and professional. He assembled the desk and surprisingly he cleaned everything up, swept, and wiped the floor and area he worked. He was a pleasure.

In 2017, we bought a complete living room set from Ashley. We loved it. When we moved in 2019 we wanted a complete bedroom set so we went to Ashley again. We were mostly satisfied with it until our bed frame totally collapsed on the one side. Over a small bit of time, the 3 small screws worked their way out of the wood without notice from the headboard and frame. My husband and I tightening the screws back in and added 2-3 more for security in the holes provided. Within a week that whole side splintered apart. I am a 120lbs woman. That shouldnt happen within 3 years of purchase. My husband's side of the bed was fine and he's 180lbs. I would really watch how the furniture is being assembled when delivered and any tiny bit of rocking or noise that you feel shouldn't be there, say something. We spent a good amount of money for this bed frame for it not to last more than 3 years!

Ordered through the app, asked the agt in chat if the item was actually in stock and how long it would take to get to me. I was told two weeks. I chatted at the end of week number one, they told me to call the Wyoming store. The wyoming store says they are out of stock, they have no idea when its coming in and the website people have no idea what is and isnt in stock, notorious for being wrong. I gave it a week, chatted back in and asked them if they had shipped the couch to the wyoming store yet. The customer rep refused to answer. They just kept chatting in canned empathy statements. I have asked for a supervisor 20 times now. Still just getting canned empathy statements. Worst customer service ever. Dont order from them. They truly do not care about their customers.

We purchased a double recliner. Frame broke Home furniture in Plover WI would not fix. Now the recliner is separating and they still will not fix. Ashley maker dose not back there product! Get Covid time frame was involved. But they still will not come and fix. Ashley furniture is poor quality. The neighbor purchased the same one and is having problems, has had repair twice.

It is very unusual to encounter an excellent sales person and have a good experience but I did with Angie Palmero at the Huntsville AL store. Not only is she polite but she is well dressed and well spoken. She knows what she is talking about and seriously listened to me about what I wanted. She is to be congratulated on her overall demeanor and professional nature. We found exactly what I was looking for.

I'm waiting from while to deliver and my bed get assemble the half part deliver and after deliver Delivery people say half part is out of stock and 2 damage Nightstand that deliver If the full part is not in stock why they deliver half Part then and now after confirming deliver date they are saying we never confirm the deliver date. Deliver date is different such a garbage company I am done with this $#*! Ashley HomeStore never ever gonna buy a single thing. I have a text message proof that they confirm the delivery date but now when I called them they deny completely. And the agency say ma'am I think that's the wrong message you got it.

Terrible experience. Ordered full living room and dining room furniture (over $3K) on May 7th - they said they were backed up and delivery would be mid to late June. Not ideal, but I understood. Every time I have called for an update they push the delivery date back. Now they say they can "maybe" deliver the rest of my furniture by August 10th. My family has been without for 3 months already. I tried to call the store to request a cancelation so I can get a refund and buy furniture somewhere else, and nobody ever answers the phone. I can't believe how disappointing this experience has been. DO NOT spend your money here.