Ann W.

On February 25,2022 I ordered a table and barstools. I was promised it would be delivered by March 21,2022. I checked on March 22,2022 and was told it would be another 2 months. I requested to have the order cancelled. I had to keep calling back and had a hard time getting this taken care of. I finally managed to get someone to start the process amd was told there wad a cancellation fee. I told her I would not pay any such fee and she told me it was not up to her.
Not impressed.

I went to what I thought was the hotel's website. Because of the way these people present themselves, it looked that way. I found out AFTER I booked and paid that there was a $59 recovery fee assessed to my $128 room. I called immediately to deal with it but was told there was nothing they could do since it was a non-refundable room. I asked to speak to a supervisor and she refused to get one for me. After I refused to hang up and kept badgering her to do something she finally agreed to process a one time courtesy refund of the recovery fee but I would have to wait until AFTER my stay to get this refund. That made no sense at all but she would not budge. Then told me I could respond to some email if I wanted a supervisor. No one has called yet. She had a heavy accent and was difficult to understand. I have never dealt with these people before but I will go out of my way to avoid them. I have booked online for years with no one ever charging a fee, much less one that is 46% of the actual cost of the room.

I sent a bunch of sweaters and jackets in the brands they accept. These items were in pristine condition so I did not pay the $13 up front to have my rejected items returned. Their communications are terrible. I finally found out two months later that they rejected all but 5 items even though most items were duplicates of what they accepted. They offered me a pay out of $19.26, which I was unable to get because the minimum for a pay out was $20. I complained and let them know how I felt. Today I decided to use the pay out to buy something so I could at least get my $19.26. My entire account has been wiped clean. The history has disappeared so it shows that I never sent anything in or have any money available. I feel totally ripped off.