We ordered a desk and when it arrived, it was damaged. It took weeks to get a replacement because it is almost impossible to reach anyone. You get caught up in an endless phone loop and never reach anyone. When you finally do, they put you on hold and you get disconnected or told someone will call you back. Their online chat is the same way. You wait for over 30 minutes and it disconnects you. So frustrating. We finally got a replacement but it took way too long and it still had a missing knob but wasn't worth following up on. Love the desk, but HORRIBLE CUSTOMER SERVICE!