Ashley Homestore

I ordered a 3 piece coffee table set and when I received it it was missing the legs to one of the end tables and after calling to get the parts they sent the incorrect one. Now I'm being told they can't send me the parts and in order to receive the replacement I would need to go and donate what I have and then show a receipt. I literally only need two legs for a table that I paid for and never received. This is such an inconvenience and I'm extremely upset.

I purchased an 'accent cabinet' online in November and understood I could be waiting til Spring. It finally arrived in April. My delivery was planned for 11am. They were at my front door at 8am. Brought the cabinet inside as I'm floundering to find my houseboat to cover my PJs. The top left corner was separated a good half inch higher aka warped gap, and one of the doors so warped the bottom sticks out past the base. I called, sent pics, they will replace. It's been a month. I have called twice. I have a damaged cabinet sitting in the middle of my living room. No one can tell me when the replacement will be delivered. They've charged me when they sb paying me to store their damaged product.

We have never treated so well by the staff at Ashley's! Our salesperson Zechariah Dobbin was very helpful and very nice to us! Then the delivery people was absolutely fantastic! Brent and Jeff! They were so handy and very personal to us! We have bought before from Ashley's and we will certainly again! Tk you so much!

He was very knowledgeable, patient and very helpful. My wife is blind and he explained every sofa to her. We walked away very happy with our purchase of a beautiful sofa and waiting for it's delivery.

I ordered a mattress online. I ordered it Saturday and waited until Tuesday for delivery only to find out they said there was a problem with my address, and their idiotic credit protection office pulled it back three days after I ordered it. They never even bothered to call me. I just moved and needed the mattress quickly because I'm undergoing surgery in two days and now have no mattress. Three days later they discovered a problem? They kept me waiting three days? Now I'm screwed, have to quickly find a mattress somewhere else. I'm dealing with idiots in a foreign country on top of it. Ashley outsources overseas. I will never do business with them ever again and would recommend no else do business with them either.

Let no one think of buying in this store. And specifically in Hialeah with the seller C B. Very poor service in all respects. Only when I returned the entire purchase did the managers appear to fix it. The seller NEVER clarified that the purchase was with interest and then nobody answers you for a solution.
3 defective deliveries in an arcade game over $5K. Until in the 4 delivery they brought it correct.
If you can choose another store, do it, avoid buying there.
A complete disaster when processing the financing through two cards and he never informed that it would be with interest or otherwise he would never accept that option. In the store they do everything quickly, they ask you for the license and the social and that's it, but then they are not that fast to solve
You can see in the photos the three defective deliveries and how they omit the client's signature in the consent of the interests and after you realize it is too late and they never answer a call to clarify anything.

The day the couch was delivered I checked a bit but not in every section of the couch. My husband checked reslly well later that night & the couch was cracked. The delivery guys knew about it when they put it together & ran out soo fast. I tried to get thru to the store the sales person that helped me buy the couch could not do much bc he stopped working for ashely furniture. I called to get thru to warranty but no one got back to me. I keep trying but no one gets back to me. It's been almost a month it's ridiculous. It should not be that long to get a technician to my house to see what the issue is. I spoke to someone over the phone took all my info & said she was ordering parts. Then emailed her the next week & she said she could not send out the parts bc there were issues on their end. Stupidity. Now what do I do with a broken couch? I would not recommend this store to anyone!

I had furniture ordered in November. When my delivery was finally scheduled to be delivered all they did was play games. They lied to me for 4 days saying my furniture was either on the way or the next stop. My furniture was actually sitting in a warehouse hours away and never on the truck. Ashley's furniture is great but their delivery service is horrible. I would NEVER recommend and i will never be a customer of theirs ever again. Horrible horrible horrible customer service, save yourself the headache and order somewhere else!

I ordered a sofa with pillows and a memory foam bed.
Upon delivery, the wrong sofa came and the delivery guys refused to unpack it to get it in the door. Rather they decided to lift it to the second floor up the balcony with all the risks involved, so they can scam me for an extra $100. The pillows never came with it. The guy's name is Edwin Perez.
The bed was not the memory foam bed I ordered. They came back after 30 minutes and took it. To this date all I got were calls from customer service at 10pm and 7am to ask me how my customer experience was. They're clueless and unable to help.
I'm stuck and will never purchase a product from Ashley again.
The leadership should know that customers make them money. Without customers they're nothing. They lost me forever!

I bought a sofa and it was back ordered for 6 weeks. Then it was scheduled for delivery but said no one was home when no attempt was made. I called and they said the sofa wasn't on the truck. The conflicting stories they continued to give me were unacceptable. Asked for a refund and had to call 12 times to get it completed after the call kept getting disconnected.

I ordered brand Altrai sofa and love seat (Item ID ******* & *******) on dated 11/23/18 and promised to delivered to me on 12/01/18, but received a phone call from them on 11/30/18 mention, they have fire next to their warehouse, so that they can't deliver on schedule date and gave me new deliver date of 12/11/18. But received another phone call from them on dated 12/08/18, said the same issue they cannot deliver on 12/11/18 and cannot promise me new delivery date until January, no fix date. I asked the lady I need to talk with the floor manager named Johnathan, but he never came on the phone and returning my phone calls. My credit card already been charged and I am chasing them for my refund. Finally I dispute charges with my credit card company.
The store I shop at Federal Rd, Brookfield, CT *******.
Do not use this store or any store of Ashley ''Crooks"

Ashley charged $179 for delivery and setup. Delivery personnel left damaged furniture, trash, and furniture that needed to be put together. Constant calls have been ignored, met with resistance, and personnel with zero interpersonal skills. We have a txt stating delivery scheduled today only to find out Ashley delivery changed delivery to next week. This is my first and last dealing with Ashely and i suggest caution with this company.

Angelina was our sales representative. She was extremely knowledgeable was able to find everything I was looking for and found it at a better price than I had found. Very grateful to her. Thank you again and I will definitely bring my business back to you Angelina, she's a keeper.

Store #40 in Fayetteville, GA is sorry and sad! I could not get any assistance to make a 1k-4k purchase! I had to walk out! I was told to come back and someone would help me. Ms. Joanne is very elderly and didn't know what she was doing so Jessica and Tre Mac refuse to help the lady complete the purchase for whatever reason. Jessica was too busy on her phone and Tre Mac was just standing around doing absolutely nothing. After 35 minutes of no help from either one of them I was like okay I guess I need to go to another store. Jessica really had the audacity to tell me, "if you have time, come back tomorrow and I'll help you". I wanted to say "excuse me lazy, why can't you help now"! But it's okay I'm sure another furniture store would love to make that 1-4k off of us for sure!

Bought a recliner from Ashley. Had a problem with delivery and emailed salesperson with no response!
Found the chair at reduced price on their site the next week and attempted to contact - customer service CA said contact local store. Local store no answer 3 different days.
Felt manager should know customer no service so I typed a letter of my experience with purchase……and completely ignored my letter.
If you want a price guarantee and a store that stands behind things after they get your money stay far away from Ashley Homestores!

I have ordered a sofa, love seat, entertainment center, coffee and end tables, and side table in March. Have received the coffee and end tables but nothing since then. Ordered March 12th and was told delivery was in August and September. Now being told it won't be till December. I have since canceled my order and waiting for a confirmation email. Website is now advising 8-14 weeks but don't hold your breath. I was pushed back to 9 months before I decided to cancel. My patience has ran out.

My agreement with Ashley Furniture is that they'll take the old mattress when they deliver my new mattress. However, the delivery person said he couldn't do it because he had a pickup truck. I called customer service and they tell me a totally different story. Either they come to pick the mattress up or pick up the new one, unbelievable. I will make sure other mediums know. There's more than one ESY of skinning a cat,

We bought a mattress and adjustable frame. Mattress came with hole in it they replaced it but it was a big inconvenience. We are now waiting on a couch that was supposed to be here two weeks ago. It finally showed up yesterday it was the wrong couch not even the right color. It was on its way today Christmas eve, now it's not. This place is terrible the white glove service is terrible we will never buy from here again if I were you I would be smart and buy elsewhere. Avoid Ashley they lie then lie again and again. This has been the worst and biggest inconvenience ever. My friends and family will know to never shop here, ever!