AmazonReviews 10,467

They locked me out of my account because I changed the details on a high value order. This is fair enough and I'm happy they are looking after my security. However I would like to get back into the account, and they are finding it difficult to make this happen. The automated AI customer support, is about as much use as a chocolate teapot. I just sends you back the the first page you start on over and over again. I tried calling, but once again it was a waste of time, the operator said they would clear the block on the account and i could use it. Here I am still unable to log on ten days later, having received endless automated emails telling me how wonderful their service is and how much they care. They just need a human with half a brain to look at it. Its an easy fix made impossible by a lack of human resources, and a lack of care. Amazon are now so big they wont notice if my account doesn't work, and they wont care.

JUNK STORE! 95% of every item is JUNK! 50% RETURN RATE! Delayed Shipment 28 days nd then would not allow reviews

Do not buy anything from JB Tools thru Amazon. I bought this item in Nov 2023 as a Christmas present and it was used for home use and 1 battery would not hold charge after 6 Months. I waited too long to report it and JB Tool said not their problem and DeWalt won't back it up because JB Tool is not an authorized dealer. Now Amazon said we waited to long for their 90 day return. Do your homework when buying thru Amazon and know who the sellers are. Not all are authorized sellers. SHAME ON AMAZON

I purchased and redeemed an Amazon gift card in 2019, and the funds were successfully added to my account. Shortly after, Amazon locked my account. When I finally regained access in 2025, I discovered that my entire gift card balance had been removed without notice or explanation. I contacted Amazon support more than 10 times via chat and email, but I only received copy-paste replies. Their final statement says they "cannot verify the authenticity," yet the card was already redeemed and accepted by Amazon's system in 2019. I even escalated through the BBB (Complaint ID: *******) and provided screenshots from my Gift Card Activity and the official account reinstatement email from Amazon. Still, no one at Amazon has provided any proof for why the balance was removed. This is extremely unfair to customers. All I'm asking for is a clear resolution or restoration of my balance.

Scamazon deserves zero stars. I would give zero stars, but unfortunately that is not an option.
Starting all the way back to the beginning of May, end of April, Amazon has always either delivered the wrong item or just not delivered an item at all. They always have an excuse, always waste time, and they always make me fight to get my money returned for an item they did not deliver, or delivered a wrong item. Even though I am doing everything I can to not do any business with them, they have created a market where there are just certain things that can only be purchased on the Amazon.com website. This month, Amazon made a promise to deliver overnight if only I were to sign up and pay for Prime. I did so, then had to fight for an entire week to get them to finally attempt to replace said items, because they failed to deliver the entire order. They still have not refunded the amount paid for Prime to this day, even after promising multiple times. Then they sent emails claiming they delivered, but no photo proof. I had to spend another week fighting to get my money returned. I had to file with my bank, then they refunded. But they did not do anything until I filed with my bank. Then I needed computer tools to work on some network server drives. So I did an online search, and unsurprisingly the only place to get those tools in the U.S. are Scamazon. So on the 15th I placed an order. Once again, Scamazon claimed to give a discount on items if only I order 2. I do so. The items were supposed to be delivered on Monday. A USB to SAS converter and a short USB extension cable. Scamazon chose to change the delivery date on the cable to Sunday, the 17th without my consent. Sunday, the 17th comes and goes with no delivery. Scamazon then claims that the cable would arrive on Monday, due to being delayed. Monday, the 18th was the original delivery date. Monday comes and goes, but no cable delivered. The converter was delivered, but not the cable. I contact Scamazon, then cancel the item due to them not having any answers. Item was cancelled on the evening of the 18th. I am told 3 to 5 days for the refund. Money they took immediately at the time of order. Then they claim I will have to wait for the item to be delivered back to the seller before any refund. Then I am told they are doing an investigation in to why they have not been able to deliver my orders, please wait and then they will discuss refund. Now today, after I filed with my bank again, Scamazon sent me an email claiming they would refund... less than what I paid for it. Scamazon will do all they can to take and keep your money, and they do not even care if they deliver what you paid for. Scamazon reps have even had the nerve to tell me things like "for such a small amount of money, I would just dismiss it and move on". Scamazon just wants to scam you out of your money, and they have and show no interest in actually fulfilling their side of any business transactions. I will be doing everything in my power to never do business with Scamazon again, which unfortunately means that for the foreseeable future, there are many things I will have to do without as I am clearly being treated like I am less than equal.

I promise the refund and then they said that they can't give me the refund! What a disgrace! Sold dishonest

I ordered items at amazon.com. Amazon has in their tracking system that the package was delivered by DPD to my address. The package was not delivered, the package was sent back to the delivery company (probably the company that delivered it from USA) because it was damaged. I have DPD proof of delivery and camera recordings that nobody was here to deliver me the package, I did not sign any paper that I received the package. The Amazon.com refused to give me my money back. They wanted me to go to the police to report crime. I was at the police station, they wrote the report and I sent it back to Amazon.com as they requested and they again refused to give me my money back. It was my lat time to visit Amazon.com.

I bought a Kindle device that came with ads, not realizing that to remove them (and unlock basic features like showing the book cover on the lock screen), I'd need to pay an extra $20. When I contacted Amazon support, I was told ad removal wasn't available in my country. I asked to speak with a manager, but was either hung up on or ignored several times. Eventually, I spoke with a manager named Praveen, who promised I would be reimbursed and that the ads would be removed for free. I waited three days with no follow-up or changes to my account. When I contacted support again, I was passed to another manager named Salma, who told me that everything Praveen had told me was misinformation and that they wouldn't be helping me. I had to re-explain the situation to each new support agent, none of whom seemed to have any notes or context. The entire process was exhausting, full of false promises, and completely unprofessional. For such a large company, this kind of disorganized and dismissive treatment of customers is unacceptable. I no longer trust Amazon support, and I'm extremely disappointed with how I was treated.

Amazon task mall job agent got in touch with me on WhatsApp and told me to follow a supposed mentor there. They told me at first that investing was the right thing to do, but then they started telling me to add more money. It cost me a great deal of money. I instantly contacted telegram: vos9112pro or via https://t.me/vos9112pro to get my money back, Amazon Task Mall is merely having fun with those that are less fortunate. Kindly stop investing in Amazon Task Mall.

Sent wrong items, won't refund said items. Tells me "the first customer service gave me a false promise" not my problem that they use AI that doesn't work properly. They also wouldn't let me review said items. I reported to the FTC and I plan to dispute with my bank. Never use Amazon. Pretty sure Jeff bezos doesn't need my money that badly.

I've been an Amazon customer for years, mostly for convenience, and used to place frequent and varied orders. But repeated issues with their delivery partner Colis Privé—which delivers between 8 AM and 10 PM without notice—started to wear me down.
Several packages were marked as "delivered" but never arrived.
I contacted customer service multiple times via chat, but never got any real answers or follow-up. My complaints just seemed to vanish. The final straw was a phone call with a representative who spoke poor French, seemed to lose his temper, and clearly wasn't listening to anything I was saying.
I mentioned the delivery issues, the unoptimized pricing for scheduled deliveries (especially during sales), and the total lack of a loyalty system—but none of it mattered.
No goodwill gesture, not even a small voucher, after spending thousands of euros over the years.
The customer service is now a mix of chatbots and disconnected human agents, often saying: "We can't offer a voucher; the system doesn't allow it." I've always been a trouble-free customer, never returning products and only reaching out when a delivery genuinely failed. Yet in the end, I felt completely disregarded. To be fair, Amazon still has a massive product range, fast refunds for low-value items (under €10), and some efficient processes.
That's why I'm giving two stars instead of one. But the decline in customer support, especially considering Amazon's once-excellent reputation, is simply shocking. From now on, I'll be doing most of my shopping elsewhere.

Had the worst experience while talking to their customer service representative. Atleast be a bit professional when taking on clients, you're not the only one that's frustrated. I hope they would make it better

I should've quit months ago after the last time I was ripped off but no I didn't take my own advice and got scammed again. This time I'd ordered a $50 item and was supposed to be shipped friday but the dirtbag delivery driver (intelcom / dragonfly) who is lazy as hell decided he couldnt be bothered to bring it up to my apartment as stated in the delivery instructions and just decided to cancel delivery with the excuse of there was no door on the building which is a bloody LIE. I immediately contacted amazon & got their usual spambot runaround for 20 minutes till I got to a live person and told them the driver was still in the area (which showed on their own tracking) and told them since he's still within easy driving distance he should return and deliver since he'd lied about the delivery and they said it would happen. But it never did so I'd stayed in the entire day waiting for a delivery they knew would never happen. Today I spent another whole day inside waiting for the delivery until 7pm and the online tracking showed the van in my immediate area for OVER 3 HOURS including 2 hours sitting in front of the hospital which will be important later. When he finally did show up he called me and refused to enter the building with the BS excuse of having "a broken leg" so I went outside and caught the liar red handed. He had no cast and wasnt even limping. Not that he'd be driving a delivery van around all day with a broken leg especially since he'd just spent 2 hours parked in front of a hospital and was clearly NOT treated for any injuries. He then lied again and said it was a sprained ankle which I called him out on his BS lies but he just kept lying and did so in front of neighbours who'd also waited all day for deliveries. The scumbag moves just never end with this company. DON'T make the mistake I made yet again.

I had one of the most frustrating experiences returning a simple item. After booking a Royal Mail pickup for the return, I waited all day, but no one came. When I checked the return status, it bizarrely said the collection was "rejected by the carer." I reached out to Amazon Customer Service and spoke with a representative named Rodolphe, who was kind and helpful. He apologized, acknowledged the issue, and issued a refund without requiring a return — saying I could keep or donate the item and that the money would be back on my bank card within 3–5 business days. A week later, with no refund received, I contacted Amazon again. This time, I dealt with multiple representatives who seemed completely unaware of the prior conversation. I was asked the same questions over and over, and told that I now had to return the item. When I tried to explain that I'd already been promised a refund, I was met with contradiction and confusion. The process was re-initiated, and I was told it might take up to 37 days to receive my money — a ridiculous time frame for something that wasn't my fault in the first place. What really pushed this from frustrating to unacceptable was the final representative, who was dismissive and borderline rude. Instead of acknowledging my concern, they repeatedly said: "I repeat, the refund will be issued once you return it." This robotic response, ignoring everything I'd gone through and previously been told, came across as condescending and completely unhelpful. No empathy, no resolution — just scripted deflection. Amazon's customer service used to be exceptional, but now it's inconsistent, slow, and at times downright frustrating. I feel let down by a company I used to trust. I've saved screenshots and will be escalating this further.

I've been a loyal Amazon customer for years, but this recent experience has made me rethink that loyalty. I purchased a PC case that claimed to support my hardware (GPU and cooler), but it didn't. After paying over $75 to return it, I was hit with a 15% restocking fee. Amazon's response? They claimed it wasn't the seller's fault—without any real investigation—and even crossed out my honest 1-star review to protect the seller's reputation. Amazon appears more interested in shielding third-party sellers than holding them accountable for misleading listings. Their so-called "A-to-Z Guarantee" means little when customers are ignored and penalized for trusting the platform. Thankfully, there are now better alternatives: Costco Next: Leverages Costco's reputation with trusted vendors and real member support. Walmart+: Offers fast shipping, transparent return policies, and in-store support. Best Buy: Provides knowledgeable staff, clear tech specs, and no-hassle returns—especially for electronics and PC parts. If Amazon continues this trend of protecting sellers at the customer's expense, they'll lose buyers to platforms that value fairness and transparency. Be warned: don't assume Amazon has your back anymore.

I bought a Kindle thinking I was getting a nice, simple e-reader. Instead, I paid for a pocket-sized billboard that keeps shoving ads in my face every time I turn it on. Amazon claims you can pay to remove the ads, but every time you try, the website hits you with the classic "Something went wrong, please try again later," like a bad joke on repeat. Over the past month, I've been on a customer support roller coaster. I followed every pointless instruction they gave me: change this, update that, stand on one leg. Nothing worked. And after all that effort, the ads are still there, and support either repeats the same nonsense or just stops replying like I don't exist. The Kindle hardware is fine. But who cares if you're stuck with a fancy ad screen that refuses to let go? This has been the worst support experience I've ever had. The company clearly doesn't care about the customers who pay them, and their responses feel downright disrespectful. If you like wasting time, energy, and a chunk of your sanity, this is the perfect product. Otherwise, do yourself a favor and stay far away.

Paying for prime delivery and never getting the item on time. Gets old. When you call no one can help.

Je suis une cliente de longue date, mais c'est terminé. Amazon est devenue une entreprise anti-clients.
Je viens de vivre une expérience inacceptable avec un article défectueux:
— Refus de prise en charge des frais de retour
— Fausses promesses de livraison
— Aucune communication humaine réelle
— Perte de temps et mépris du client Je ferme mon compte. Je ne commanderai plus jamais, ni chez eux, ni chez leurs vendeurs malhonnêtes.
Service automatisé, insensible, lent et inefficace. Amazon n'a plus rien à voir avec la compagnie fiable et respectueuse qu'elle a déjà été.
Triste dérive. À éviter.

I've been a long-time Amazon customer, but lately, the experience has really gone downhill. Shipments are frequently delayed or show up damaged, and it's becoming harder to get real help when something goes wrong. Customer service used to be quick and helpful — now it's mostly automated replies and scripted chats that don't actually resolve anything. Returning items has also become more of a hassle, with stricter policies and confusing processes. I also noticed product quality is hit or miss — way too many third-party sellers with questionable listings. It feels like Amazon is prioritizing quantity over quality. Still using it occasionally for convenience, but I'm starting to explore other platforms more often.

PEACECOLOR 54Pcs Poly Nail Gel Kit with U V Light 16ML 15 Colors Poly Nail Extension Gel Starter Kit 12PC Decoration Nail Glitters Matte/Glossy Top Coat Manicure Set Gift for Women