Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
One of my favorites sites to shop. Very trustworthy and no-nonsense shopping. Customer service is great as most customer service related issues is automated electronically and instantly. Prices are fair, not always the best, but fair and honest.
I have never had a problem with Amazon.com directly as they are prompt, professional, and efficient. I have had an issue with a private seller that was selling on amazon, but that can not be blamed on amazon directly.
Bottom line, would do business with again and again and again anytime.
Amazon themselves are excellent. The only problems come when you are ordering from someone on Amazon that are NOT Amazon. Often in these cases the shipping can be more than the cost of the product and a lot of he Amazon benefits are lost. I only order from Amazon myself and am pleased with them.
Love using amazon.com, but especially amazon prime! It's so great how it comes within two days!
Amazon is a great place to find some bargains and hard to find items but be careful when ordering from some of the retailers that compete with Amazon on prices (on Amazon's site). Also, if you want to sell something on Amazon be prepared to get royally screwed over! They take a HUGE portion in commission for themselves without doing a thing! I prefer to sell things on Craigslist and not get ripped off.
Been an Amazon Prime Member since they started the program. My first stop for all purchases online (and I do as little brick & mortar shopping possible.) Pricing is generally competitive and many times below total cost (item+tax+shipping) of other sites. I've become spoiled by 2 day shipping - few sites offer comparable total value.
My sister-in-law recommended this site. Its actually great for more than just diapers! I ordered a few items to go with my Phil and Ted's Vibe stroller. Seriously... I ordered it on a Saturday around noon. Literally arrived Monday. How amazing is that? And shipping was free. AND they are on UPromise (1%, no great but its better than nothing.)
The shopping experience was a breeze. (I love when sites make it easy to spend my money!) The website well organized and I found several products cheaper than I found on the BIG Baby retail site.
My new go-to site for baby staples!
I love amazon.com. You can browse around even when you have nothing to do. Forget about buying - that is secondary. Love it!
Every book in the whole entire wide world is on Amazon. I love you Amazon.
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The best bookstore online and carriers of many wonderful titles. It is indeed the best and well known online bookstore out there and no one would dispute that. It has grown in popularity over time.
Let's hope it stays that way.
Ordered ipad2 cover, item came in perfect working condition.
Leather was nice, magnet worked great, and ipad sat snugly in it.
Can't beat it... plenty of choices... reliable... shipping is cost efficient and timely...
I've been buying from Amazon for at least 2 years. Love the prices ans customer service.
GREAT! Customer service is excellent - Quick ship and always a bargain!
L: UV IT - Id give it a 10 Star if I could. Other companies should follow the way Amazon does business! FREE SUPER SAVER SHIP -+)
I always check ebay and amazon -- amazon often comes out ahead for items with the free shipping -- if you use vitamins or items on a regular basis, you can save big-time with Amazon by doing the auto-ship program -- they give you 15% off plus FREE shipping and you can cancel or change at any time.
As everyone already knows, very reliable website with excellent variety of goods. Excellent return policy - I purchased the wrong InvisiShield and was able to return it with no questions asked even if the package was already opened! Also, amazon is even better with the PRIME (esp the 2 day shipping for free) service offered to college students for a year free!
My husband and I have had an Amazon.com account for almost 10 years. We love them. We have bought so many things from them over the years. Also, they have a cool exchange program now for textbooks, movies, video games, and electronics. You send them into Amazon (after doing an online setup where they tell you how much your items are worth and you print out a UPS shipping) and then you get Amazon credit. I sent in a bunch of stuff last summer and got $160!
Shopping to amazon.com is a great experience. I bought some canvas and it's a free tax.
I received my canvas and i love the quality.
I love Amazon.com. I have been buying from them for the past 10 years and have not have much problems. Sure, once in a blue moon I get a wrong item, but I think it was only like twice in 10 years, still a very good record! I love that they have a lot of variety and other buyers to buy it from. From books to lotion, almost anything you can think of. But the best part for me is that if I ever want a good product review, I can just go on Amazon, search if they have it, and then read the reviews of other users. It has saved me many times from making the wrong decision!
Buying from the individual sellers can be more tricky, not all of them ship as fast and you don't get the free shipping plus they make more mistakes in shipments than Amazon do. It is especially a problem when you are ordering multiples of the same item. Sometimes the sellers charge you the shipping fee per item. Meaning $4.99 per hand lotion, but if you buy 2 bottles, they will charge you $4.99 x 2, which then adds up to be a lot. Sometimes the shipping can negate any savings that you will get and it may be better to buy from other sites.
But I like the fact that Amazon will refund your money eventhough the seller ignores you after you have returned the wrong or defective item, as long as you have proof of delivery or some kind of delivery confirmation of course. Plus, even the sellers have ratings like ebay, so they make more effort to offer better customer service to avoid getting dinged on ratings.
Overall a great site!
If you shop wisely you can get good deals and they have, by FAR, the best customer service of any of the big box online retailers. Also you can get some really great FREE MP3 music from up and coming artists from their MP3 store.
Of course I've ordered from Amazon lots o' times, but most recently had a great experience. Ordered wireless dog fence - paid $20 less than any other retailer was offering, even with a discount. Free shipping, arrived 2 days before scheduled - in time for us to install in a Saturday! What else can you ask for?
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Amazon sells everything (almost).
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members