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AmazonReviews 10,462

2.6
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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,477
value
1,384
shipping
1,396
returns
1,226
quality
1,319
Illinois
1 review
2 helpful votes
Follow Julie D.
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I've had too many good experiences with amazon to tell you about. ANY problem, consider it taken care of. Drop your $200 Kindle? Even a year or so after you purchase it, they replace it without it costing you one penny. Best customer service in the world.

Date of experience: October 1, 2011
GB
3 reviews
9 helpful votes
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This is my favorite way of shopping on internet now as the prices are absolutely first class and the delivery is amazingly quick especially if you are an Amazon Prime member (free delivery next day). Sorry to swear but it is Bloody Marvellous. Please use this site as it is the best site around

Date of experience: September 30, 2011
Massachusetts
1 review
2 helpful votes
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I have bought things from Amazon w/o problem. However, I was extremely disappointed to read this article.
"The Fraying of a Nation's Decency - NYTimes.com"... will make you think twice about buying something from amazon.

Bookmark: http://www.nytimes.com/2011/09/24/us/24iht-currents24.html?_r=1&adxnnl=1&adxnnlx=*******568-yXap7BBA6G/Su/k7Ce5TvQ

Date of experience: September 28, 2011
NL
4 reviews
18 helpful votes
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GReat Range of products and lots with free delivery

Date of experience: September 27, 2011
Illinois
6 reviews
14 helpful votes
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Very useful site
September 26, 2011

Very useful site - like an internet WalMart on steroids, lots of info, lots of products, it's very big, takes a bit of getting used to, but if you know what you want to buy and are very particular, this is the site for you.

Date of experience: September 26, 2011
Virginia
13 reviews
36 helpful votes
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As a seller, stay far away!
September 25, 2011

As a seller, stay far away! I have been a customer for five years. I recently listed my college books on the website and some of my old phones, I sold about $400.00 and then they put my account on suspension for no reason. They then told me that they would keep my $400 for 90 days until the review was up. Really, come on, how can this my books be suspect. They tell you to do an appeal but they want accept any information such as receipts or ID's. My guess is that they are putting our funds into stock or something. 90 days is just unfair and we can't do anything about it. I know 100's of more sellers just like me. We pay the price and they get a good reputation.

Date of experience: September 25, 2011
New York
4 reviews
23 helpful votes
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Amazon how I love thee!
September 25, 2011

Amazon how I love thee! It's the place where you can find just about anything! Usually shipping is good, so it's definitely my go to when I don't know where to look :) Also, I use it a lot for comparison shopping. Thanks Amazon!

Date of experience: September 25, 2011
South Carolina
1 review
2 helpful votes
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I love this website
September 21, 2011

I love this website. They have great prices, great selections and fast shipping. Considering the cost of driving to store 15 to 20 miles and all the hassles associated with shopping: scarce parking space, trying to find favorite items ( Mrs. Meyers), check-out lines, and gas saved, this site rocks!

Date of experience: September 21, 2011
GB
8 reviews
11 helpful votes
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Very good, send out replacement before you even send back the broken.

Date of experience: September 19, 2011
New York
1 review
5 helpful votes
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My daughter found a pair of shoes she needed for a modeling show and they had exactly what she needed- so we thought. I was very surprised when the shoes came quickly as promised. The shoes are beautiful. Problem is that they didn't fit. I suggested reordering (see their policy) for a larger size but it seems that they're limited in that sense ( no 11's for that shoe). Oh well. Getting ready to return them... free of charge as stated... I hope that goes smoothly

Date of experience: September 10, 2011
Canada
6 reviews
26 helpful votes
Follow Dale M.
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I Love Amazon.com and the prime shipping program. The A-Z guarantee is awesome!

Date of experience: September 7, 2011
Canada
2 reviews
5 helpful votes
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WHEN IN DOUBT...
September 6, 2011

WHEN IN DOUBT... ORDER WITH AMAZON!

Have been dealing with Amazon for years and hundreds of transactions later, they have NEVER disappointed me!

Only had one case where vendor's merchandise received was not as described and Amazon made it right within 48 hours.

There are thousands and thousands of online websites to choose from - many of which will cause you frustration and grief - Amazon is Customer Service defined and makes online shopping fun!

Date of experience: September 6, 2011
California
4 reviews
15 helpful votes
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DO NOT ORDER FROM yanksmart.com or Aliexpress.com or 2009SHIVERS or mian0202 or hello_faucet or besthome2008 or on ebay
Own by DAI WEN MIAN
Dacheng Building A#202, Baotian, Tangxia Town
Ruian City, Zhejiang Porvince, *******
China
*******1820
I purchased a 20" Stainless Steel square LED rain shower head from Mr. Wen Mian Dai or Aliexpress.com or 2009SHIVERS or mian0202 or hello_faucet or besthome2008 or yanksmart.com on ebay. It broke after less than a year and he refused to honor the two years warranty on his product. Avoid doing business with this company with many names but same owner Dai Wen Mian *******@hotmail.com

Date of experience: September 6, 2011
Costa Rica
6 reviews
14 helpful votes
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Purchased hundreds and hundreds of things here. No complaints at all, it is a great place to buy. It has something that I can't still point out completely that makes it stand out from the crowd. I've thought about it long and hard as I want to understand this je ne sais quoi to use in some of my work, but still haven't fully pointed it out.

I think it goes somewhere around ease of use, great policies on returns, fast shipping, amazon prime and good products all around. But, there are still a few things that I feel that can't explain.

That being said, fully recommended.

Date of experience: September 4, 2011
GB
21 reviews
130 helpful votes
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Great service if you purchase items via amazon directly not by other people selling, I only really trust big company's or Amazon itself. Very fast shipping for most items I've bought, very nice website. Recommended.

Date of experience: September 2, 2011
Texas
3 reviews
1 helpful vote
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Always the best site for all those hard to find items, and great prices for easy to find items!

Date of experience: September 1, 2011
GB
19 reviews
83 helpful votes
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Great shopping experience, 1000's of products, all available to view online.

Delivery is fast and often free, 9 times out of 10 they are cheaper than other retailers.

I love the wishlist application, a great way to build a birthday or wedding shopping list. A great way to preorder games and DVD's before release, and you only have to pay the lowest price on release day.

I will continue to send buy business Amazon' way.

Date of experience: August 30, 2011
Hawaii
3 reviews
14 helpful votes
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I have had an account with Amazon.com for about 7 years. Generally, I buy books, CD. LP's and camera and binoculars from them. They offer a wide selection of merchandize, and a buyer to listen to samples of CD tracks before they buy They also good checkout and cart system. E-mail annoucements are almost daily and informative, I don't like their system of shipping rates enforced on their sellers's which can be as expensive as the new or used item you are buying. Shipping time by them or vedors is generally very slow and just terrible, You could wait as much a month if you chose "standard" shipping, and expedited shipping is tooo expensive. Amazon needs to strike a "volume" of merchandize deal with USPS to ship everything at discounted and lower Priority Mail rates. Give the customer a break, and allow vendors not be forced to use bulk mail to ship which takes weeks to get, and sometimes loses the item shipped.

Date of experience: August 25, 2011
Washington
1 review
5 helpful votes
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Refurbished Guitar Hero drumset was described as "100% guaranteed to work". Part of it did not work at all when we received it, so we had to pay another $28 to send the part back. They eventually replaced it, but ignored all my requests to refund the shipping cost. It was a lot of work and for what it ended up costing us, we could have bought a brand new one with a little more money. I will not ever purchase from this company again.

Date of experience: August 24, 2011
Illinois
15 reviews
99 helpful votes
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Recently purchase my kindle, and after the hype I was sure ready to feel the let down. Turns out it never came.

With the population of the vast majority of books I would like to read in the next 10 years, the kindle has opened a whole new world to me. I read treasure island last week, just while on the metro. Truly superb.

I am also 100% in love with the product suggestions as they are bang on and are the reason I read the hunger games. I have now fully converted to the e-reader (other than text books) and do not think that I will be going back any time soon. (perhaps for the beach I can make an exception, seems the kindle may be a bit fearful of the sand.)

Date of experience: August 23, 2011

About the business

Amazon sells everything (almost).


amazon.com
Founded in 1995
Seattle, WA, United States
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