The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
If you sign up for Amazon mom, their services are awesome. 2 day shipping for free? Also, the prices are like Costco, maybe you can find it cheaper somewhere else but for sure you are not overpaying.
Always order my stuff from Amazon. They deliver fast and usually before their Estimated delivery time. Love them!
I bought a used phone that was said to be barely used and list price was 115.00. When it arrived, i was amazed at how "barely used" it really was :) the phone was in excellent condition and had all original papers in factory packaging. I was very satisfied with my purchase, not because of just the condition, but i got it for over 200.00 dollars off msrp!
I highly recommend this site. Wonderful finds and cheap prices just like want i want.
I ordered 2 cell phone cases from Amazon. Really affordable, got 2 for the price of one at the mall. I like how easy it is, i got an Amazon gift card at Walgreen's, loaded the money on it, and paid. They send me emails with updates on my order...(Now I'm awaiting arrival of my order, will base stars on satisfaction)...
WAY TOO COOL! I've bought from this site plenty of times and only had a proble once (bought a pair of aviatores for $1.25, they were great but they were missing a plastic nose piece. Long story short I contacted the distributor and ended up with three extra pairs of sunglasses) It all really depends on who you buy from, if it is CRAZY cheep or it has bad/no reviews then you may be taking a risk. Otherwise it should always be a great experience! PLUS! NO TAX IN CALIFORNIA!
I have been an Amazon.com customer for over 2 years now, and I've had pretty much good experience overall.
So far, excellent experiences though pricing can be a little high. Honestly, mostely fair though.
I have purchased many items over the years and have never had a problems with anything I've purchased. They are great about everything!
I have spent more than $5,000 on amazon.com since it was established. I have had no problem with amazon at all. Once I bought a PSP from them and it was stolen when the post office delivered. I contacted amazon, and they sent another one immediately. I was extremely impressed.
Hands down best "everything" store there is on the web. Great deals, fast shipping, good customer service. I can buy a book for $5 on Amazon that would normally be $25 elsewhere. I also love their free super saver shipping, where you get free shipping if your order totals $25 or over. This qualifies for most items on Amazon but not with the individual sellers. As far as they go, I do buy from individual sellers frequently. Books, mostly. I wouldn't be caught dead buying any craft supplies on Amazon, though. The shipping is something like $7 for a pack of stickers! That's the only gripe I have. Everything else is great. I also love their Personal Recommendations. Always right on the money with what I like... and always makes me end up buying more stuff than I originally planned! With me, I go on for something specific and end up going on an Amazon shopping spree (and going broke lol). Love!
I've had good experiences with Amazon for DVDs, toys, music, and books. My orders have always arrived quickly and the prices are great.
I tell ya stay away from amazon at all cost mainly sellers, for i sold dozens of cool item s and didnt have a complaint one about my performance until someone trying to freeload came in and claimed never recieved item, which is a lie, for the post office found the evidence where it was delivered to this person, and i had tracking number, tried and tried to contact customer service kept getting the passoffs, frustrating and then they told me they didnt understand to avoid answering me, so i recommend ebay or similar first to sell product but still be careful, for they just make money and don't wanna deal on amazon, i don't mind buying stuff there occasionly for their great prices, but still i reported the problem and still got the passoff. Customer service is just bad quality and half the people turn a deaf ear!
I have never had a problem with ordering items from this site - it's amazing! I only wish they also sold clothing!
1 - they really do have an endless selection of shoes, accessories, and purses. This is a great alternative to traditional shopping because I hate having to go to 5 different stores, sift through limited styles, and then still not find what I'm looking for. With endless.com you can put in a price range, color, style, and hundreds of results come up. It's just faster and more efficient than scouring stores for what you want.
2 - their free 2 day shipping has never been late in my experience. It's fast and FREE. So when I need/want something, I don't have to worry about wasting money on shipping on something that may not fit or look right when it arrives.
3 - free return shipping is also a huge plus with this site. Again, I have not had any problems with the return shipping or refunds.
This site was key when I needed shoes to go with my wedding dress. It was 2 weeks before my wedding day, and I didn't have the time or energy to map out shoe stores to find what I needed. I was able to just go online, pull up the style and potential colors I wanted, and order 5 pairs. They arrived in 2 days, I tried them all on, found the perfect pair, and easily return shipped the remaining 4 pairs. This kind of reliability and performance is why I don't worry about ordering from them.
Great sight to buy mostly anything. Have bought products on this sight when I could have drove to a nearby store.
To me, this is the most amazing market on the web. They are very serious with their work, it doesn't matter if the items are being sale from them or from a third party, they always fulfill what they promise. Prices may vary a lot as they have many people and companies offering their products, but you can yet find very good prices, as you have a lot to choose from, and very important the shipping time is always, always, as they say it will be... or less. I have bought 76 items from this site, I am not the bigger buyer, but I can speak through my experience.
What can I say... I love these guys... I always buy my books with them!
I have ordered from Amazon com, Amazon.co.uk and Amazon.fr. All items have been cheap, good quality, arrived in a very short time and well packaged. Superb site for all sorts of stuff and so handy when you live very rurally like I do. Their wish list feature is a brilliant idea and has helped me no end when buying presents for my families birthdays etc as they live in the UK and I live in France. I recommend them to every one.
I've used Amazon.com about a dozen times within the past few years and have had zero problems. I will definately continue to use it, it's one of the few reliable sites out there to me.
Answer: 1 (888) 280-3321
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
Amazon sells everything (almost).