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AmazonReviews 10,462

2.6
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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,477
value
1,384
shipping
1,396
returns
1,226
quality
1,319
California
5 reviews
18 helpful votes
Follow Kara K.
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If you sign up for Amazon mom, their services are awesome. 2 day shipping for free? Also, the prices are like Costco, maybe you can find it cheaper somewhere else but for sure you are not overpaying.

Date of experience: August 22, 2011
California
4 reviews
9 helpful votes
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Always order my stuff from Amazon. They deliver fast and usually before their Estimated delivery time. Love them!

Date of experience: August 21, 2011
Washington
8 reviews
33 helpful votes
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I bought a used phone that was said to be barely used and list price was 115.00. When it arrived, i was amazed at how "barely used" it really was :) the phone was in excellent condition and had all original papers in factory packaging. I was very satisfied with my purchase, not because of just the condition, but i got it for over 200.00 dollars off msrp!

Date of experience: August 20, 2011
Utah
12 reviews
39 helpful votes
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I highly recommend this site. Wonderful finds and cheap prices just like want i want.

Date of experience: August 19, 2011
Indiana
37 reviews
108 helpful votes
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I ordered 2 cell phone cases from Amazon. Really affordable, got 2 for the price of one at the mall. I like how easy it is, i got an Amazon gift card at Walgreen's, loaded the money on it, and paid. They send me emails with updates on my order...(Now I'm awaiting arrival of my order, will base stars on satisfaction)...

Date of experience: August 19, 2011
California
3 reviews
9 helpful votes
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WAY TOO COOL!
August 18, 2011

WAY TOO COOL! I've bought from this site plenty of times and only had a proble once (bought a pair of aviatores for $1.25, they were great but they were missing a plastic nose piece. Long story short I contacted the distributor and ended up with three extra pairs of sunglasses) It all really depends on who you buy from, if it is CRAZY cheep or it has bad/no reviews then you may be taking a risk. Otherwise it should always be a great experience! PLUS! NO TAX IN CALIFORNIA!

Date of experience: August 18, 2011
Singapore
3 reviews
15 helpful votes
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I have been an Amazon.com customer for over 2 years now, and I've had pretty much good experience overall.

Date of experience: August 18, 2011
California
2 reviews
1 helpful vote
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So far, excellent experiences though pricing can be a little high. Honestly, mostely fair though.

Date of experience: August 11, 2011
Kansas
2 reviews
5 helpful votes
Follow Janice M.
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I have purchased many items over the years and have never had a problems with anything I've purchased. They are great about everything!

Date of experience: August 11, 2011
California
2 reviews
3 helpful votes
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I have spent more than $5,000 on amazon.com since it was established. I have had no problem with amazon at all. Once I bought a PSP from them and it was stolen when the post office delivered. I contacted amazon, and they sent another one immediately. I was extremely impressed.

Date of experience: August 11, 2011
Connecticut
53 reviews
313 helpful votes
Follow Jessica B.
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Hands down best "everything" store there is on the web. Great deals, fast shipping, good customer service. I can buy a book for $5 on Amazon that would normally be $25 elsewhere. I also love their free super saver shipping, where you get free shipping if your order totals $25 or over. This qualifies for most items on Amazon but not with the individual sellers. As far as they go, I do buy from individual sellers frequently. Books, mostly. I wouldn't be caught dead buying any craft supplies on Amazon, though. The shipping is something like $7 for a pack of stickers! That's the only gripe I have. Everything else is great. I also love their Personal Recommendations. Always right on the money with what I like... and always makes me end up buying more stuff than I originally planned! With me, I go on for something specific and end up going on an Amazon shopping spree (and going broke lol). Love!

Date of experience: August 10, 2011
Texas
2 reviews
3 helpful votes
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I've had good experiences with Amazon for DVDs, toys, music, and books. My orders have always arrived quickly and the prices are great.

Date of experience: August 10, 2011
Australia
4 reviews
5 helpful votes
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A first class website and pleasant shopping experience always!

Date of experience: August 9, 2011
Oregon
2 reviews
7 helpful votes
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I tell ya stay away from amazon at all cost mainly sellers, for i sold dozens of cool item s and didnt have a complaint one about my performance until someone trying to freeload came in and claimed never recieved item, which is a lie, for the post office found the evidence where it was delivered to this person, and i had tracking number, tried and tried to contact customer service kept getting the passoffs, frustrating and then they told me they didnt understand to avoid answering me, so i recommend ebay or similar first to sell product but still be careful, for they just make money and don't wanna deal on amazon, i don't mind buying stuff there occasionly for their great prices, but still i reported the problem and still got the passoff. Customer service is just bad quality and half the people turn a deaf ear!

Date of experience: August 5, 2011
California
3 reviews
8 helpful votes
Follow Christine T.
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I have never had a problem with ordering items from this site - it's amazing! I only wish they also sold clothing!

1 - they really do have an endless selection of shoes, accessories, and purses. This is a great alternative to traditional shopping because I hate having to go to 5 different stores, sift through limited styles, and then still not find what I'm looking for. With endless.com you can put in a price range, color, style, and hundreds of results come up. It's just faster and more efficient than scouring stores for what you want.

2 - their free 2 day shipping has never been late in my experience. It's fast and FREE. So when I need/want something, I don't have to worry about wasting money on shipping on something that may not fit or look right when it arrives.

3 - free return shipping is also a huge plus with this site. Again, I have not had any problems with the return shipping or refunds.

This site was key when I needed shoes to go with my wedding dress. It was 2 weeks before my wedding day, and I didn't have the time or energy to map out shoe stores to find what I needed. I was able to just go online, pull up the style and potential colors I wanted, and order 5 pairs. They arrived in 2 days, I tried them all on, found the perfect pair, and easily return shipped the remaining 4 pairs. This kind of reliability and performance is why I don't worry about ordering from them.

Date of experience: August 5, 2011
Virginia
3 reviews
13 helpful votes
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Great sight to buy mostly anything. Have bought products on this sight when I could have drove to a nearby store.

Date of experience: August 4, 2011
DO
3 reviews
24 helpful votes
Follow Vianely G.
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To me, this is the most amazing market on the web. They are very serious with their work, it doesn't matter if the items are being sale from them or from a third party, they always fulfill what they promise. Prices may vary a lot as they have many people and companies offering their products, but you can yet find very good prices, as you have a lot to choose from, and very important the shipping time is always, always, as they say it will be... or less. I have bought 76 items from this site, I am not the bigger buyer, but I can speak through my experience.

Date of experience: August 4, 2011
Minnesota
4 reviews
6 helpful votes
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What can I say...
August 3, 2011

What can I say... I love these guys... I always buy my books with them!

Date of experience: August 3, 2011
France
3 reviews
8 helpful votes
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I have ordered from Amazon com, Amazon.co.uk and Amazon.fr. All items have been cheap, good quality, arrived in a very short time and well packaged. Superb site for all sorts of stuff and so handy when you live very rurally like I do. Their wish list feature is a brilliant idea and has helped me no end when buying presents for my families birthdays etc as they live in the UK and I live in France. I recommend them to every one.

Date of experience: August 3, 2011
District of Columbia
32 reviews
273 helpful votes
Follow Wayland S.
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I've used Amazon.com about a dozen times within the past few years and have had zero problems. I will definately continue to use it, it's one of the few reliable sites out there to me.

Date of experience: August 2, 2011

About the business

Amazon sells everything (almost).


amazon.com
Founded in 1995
Seattle, WA, United States
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