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AmazonReviews 10,462

2.6
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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,477
value
1,384
shipping
1,396
returns
1,226
quality
1,319
California
10 reviews
23 helpful votes
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LOVE this website
July 28, 2011

LOVE this website. Get Amazon Prime - totally worth the $80 per year to get whatever you order in two days. It's my go-to website for cat food, house stuff, and books.

Date of experience: July 28, 2011
New York
2 reviews
6 helpful votes
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I love me some Amazon. Com. Practically anything one could think of to purchase can be found here and for us serious shoppers that's as close to heaven you'll come to here on earth. Everything I've ordered from Amazon has always been delivered before the estimated time and has arrived in perfect condition. I must earmark this message since it will probably be the only positive one I'll write. Isn't that a shame that we have a myriad of slip-shod sites to chose from and so few jewels?

Date of experience: July 28, 2011
New York
76 reviews
293 helpful votes
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I have ordered many items from amazon.com over the years. They are dependable and have great prices. I have also ordered from the amazon marketplace and have gotten even better deals on occasion than what amazon's offering price for an item was. On eof the best things about this site is that they offer reviews on their items from the consumer so you can get an idea of what real people think of the item you plan on purchasing. This can be especially helpful if you are buying household or electronics of any kind. These reviews have made a difference as to whether or not I purchased an item. I have never had a bad experience with this site and will continue to utilize it for my shopping needs. Great site!

Date of experience: July 27, 2011
Oklahoma
10 reviews
21 helpful votes
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It's my favorite place to buy anything online. Extremely well put together site. I've spent more money on amazon than all the other sites combined. I've shopped with them for around 8 years. Pretty much anything you could want shopping wise you can order it on amazon. E-books, mp3's, digital games, android apps, clothes, books, cd's, furniture, etc. They have lately been pushing much harder into the digital distribution area with their mp3's and their cloud service. Like I said, my favorite place to shop.

Date of experience: July 24, 2011
Arkansas
6 reviews
38 helpful votes
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I have been very satisfied with Amazon. I have bought Christmas gifts for my family and electronics for myself. I bought a Kindle and so far have been able to read for 0 dollars because they have so many out-of-copyright books. I had to return an item once that I bought by mistake and it went very smoothly. The shipping has mostly been free and the prices better than competitive.

Date of experience: July 23, 2011
Ukraine
3 reviews
13 helpful votes
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I know it's the largest and entire ecommerce world looks up to amazon, but I personally don't like when finding a product is like a quest

Date of experience: July 19, 2011
Texas
2 reviews
2 helpful votes
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Did you ever wonder why this site is the No. 1 on-line retailer? It has to be because they make sure the customer is satisfied. You have a problem? Contact them and its taken care of. That also happens to be the only area where you might run into a problem since they outsource their help to some Third World country where the help is apparently reading from a script if you call, and just send you a scripted comment if you write. Sometimes it won't even have a thing to do with your problem! This is the one area Amazon needs to improve upon. Otherwise, I can find items there I can't find elsewhere at a decent price - and always make sure to order at least $25 worth of stuff so I don't get stuck with paying shipping. No complaints about the service - I seem to order at least $100 worth of stuff from them per month. Now... if they'd just quit inundating people with ads for their Kindle - its the first thing you see when you go to the site - enough already!

Date of experience: July 11, 2011
New York
5 reviews
13 helpful votes
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LOVE this site!
July 8, 2011

LOVE this site! Order anything I can from it--so easy, and the free shipping over $25 is amazing!

Date of experience: July 8, 2011
Arizona
4 reviews
5 helpful votes
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They are top rated
July 6, 2011

They are top rated. Their products and service is beyond outstanding. When I had a problem with 2 purchases at two different times, They made good even though the sellers did not.

Date of experience: July 6, 2011
California
4 reviews
13 helpful votes
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Recently bought LA Noire from here, great price! Never had any issues will recommend to anyone.

Date of experience: July 6, 2011
Washington
3 reviews
3 helpful votes
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I just really love Amazon! Just started on here and haven't ordered anything in a while but you know - just wanted to say how much I love it!

Date of experience: July 4, 2011
Virginia
13 reviews
105 helpful votes
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This is the best online commerce company. They deliver everything but the baby! They have it all. Food, toys, clothes, etc. Super fast shipping usually within 3 days of ordering! Very quick to credit your account if there is a problem with a product. I even got a hand written note apologizing for a problem I had with a product! What company does that? They are also very generous with discounts. Here is a discount you can use now.
ENTER SXPH0638 TO SAVE $10 at DIAPERS.COM NOW

Date of experience: June 28, 2011
RU
4 reviews
6 helpful votes
Follow Joanne B.
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I am a huge book lover and I always use Amazon to order back titles, classics and any new releases. I am not really a fan of most modern literature so I am lucky they have a big range of options from the middle American history which in my opinion is the most vibrant literary period. Sometimes you find products listed on the site which are not sold directly by Amazon, mostly these are second hand books so watch out for that but normally it is really clear. Obviously the shipping varies because it depends where the seller is located, so if you need your book fast then order direct from the main website. What I really need to praise is the customer service. I bought a book and the post service messed up so it got sent back and the order was automatically refunded. When I went back to order it again (not Amazon's fault, right?) the price was higher. I emailed them and they agreed to sell me the book at the original price I would have paid. I don't know if they always do that but their service was awesome!

Date of experience: June 20, 2011
Arkansas
8 reviews
78 helpful votes
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It is a straightforward site; no gimmicks. I have successfully purchased items and had them delivered promptly. Have had no problems with this site, and I have used them several times.

Date of experience: June 18, 2011
Virginia
11 reviews
82 helpful votes
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REALLY good place to buy text books! However, make sure to check the seller out! If it's an individual user, sometimes it's a little sketchy! I didn't receive one of my text books for over a month and I tried contacting the seller for quite some time and amazon couldn't do anything about it. Other than that, Amazon is the first place I check out when looking to buy books or electronics!

Date of experience: June 18, 2011
Florida
11 reviews
38 helpful votes
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Have never been dissapointed in this site. Items are exactly as offered, and ship very fast. You can get almost anything here. Definitely not just for books and CD's.

Date of experience: June 18, 2011
Georgia
14 reviews
68 helpful votes
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What can you say about Amazon... it is the gold standard for on-line shopping. Everything about them is superior. Consider becoming a "Prime" member. For $79.95 a year (that's $6.66 a month) - everything you buy (that Amazon fulfills) will be 2 day shipping FREE. With this feature, I don't bother to go out in the 100 degree weather here in Texas to buy something at Target... I order it from Amazon... and its here in 2 days!

Date of experience: June 15, 2011
Minnesota
3 reviews
11 helpful votes
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Good shipping rates, reliable customer service, always responds to inquiries.

Date of experience: June 13, 2011
California
9 reviews
26 helpful votes
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- If you're a student or a mom, sign up for free Amazon Prime. The free shipping has made me extremely happy with Amazon and extremely unhappy when other companies fail to match Amazon's level of shipping service.
- Check out prices elsewhere when you want to buy something - most of the time you'll come right back to Amazon. If you want electronics, I highly recommend sticking to either Amazon or Newegg.

Date of experience: June 13, 2011
New York
4 reviews
9 helpful votes
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Love the products and the customer service is exceptional! Good coupons, free shipping. Awesome!

Date of experience: June 9, 2011

About the business

Amazon sells everything (almost).


amazon.com
Founded in 1995
Seattle, WA, United States
+797