AmazonReviews 10,462

I've been a customer for over 10 years. And I've never had a bad experience. This is simply the best site to buy anything they are selling. The prices are very good, not always the best. You might get better deals on other sites, but its much more convenient to not have to create new accounts with other vendors, enter my credit card info, and possibly get sketchy service. I can look up what I am looking to purchase, read reviews to make sure I'm getting the best in class product, click and buy. Easy. Best of all it is at my door in 2 days (sometimes one) with Prime. No joke - I would say 90% of my discretionary spending is on amazon, from my TV and coffee maker to my underwear and socks. Also the customer service and return policy is great. My only gripe is that since I moved to New York I now have to pay sales tax.

As a buyer on Amazon.com I must say it is a great site. While buying on amazon you can sometime find a great deal. If buy some items from them directly as oppose to buying from sellers you have the chance of receiving the items within days of the purchase.

I must say to some point it becomes addictive due to their great quick and reliable services. Some special offers and discounts due come in from time to time that makes shopping at amazon a must.

I love Amazon. Just about everything you would want is on here. I have only had to complain one time and they fixed it immediately. Basically I pre-ordered a game and received it as promised. A week later it was $20 cheaper. I wasnt happy so i sent an email. Two days later i had $20 credit on my account.

The prime membership is the way to go, i am a student so i got mine free. Most everything arrives in two days thanks to my prime membership.

Roughly 50 orders over the last few years and am super happy with Amazon!

I have never had a bad experience with Amazon. Customer service is terrific, they always respond promptly and they are very helpful. I have also bought from individual sellers and so far, my experiences have been good. They also tend to have great prices, especially when it comes to books. If you're a student, you might like their student program, in which they offer discounts on clothing and other items just for students. This program has been great for me, as you get free shipping benefits the first year. These are usually part of the Prime membership (which is not free, about $79 a year last time I checked). However, if you're a regular buyer, the price could be worth it.

I have been buying books from Amazon for the past three years or more. I never cease to be amazed at the breadth and speed of service. I buy mostly non-fiction titles and their options of new and second-hand offers is utterly comprehensive. The same service is available for a wide variety of other items and always my satisfaction has been 100%. On the odd occasion when mistakes have been made (by me as well as Amazon) they are quickly rectified without cost to me.

My fiancee and I routinely order all manner of goods from Amazon.com.

First the pros:

1. Great selection:

We've ordered everything from roto-tillers, books and MP3s to a garment bag for her wedding dress, all at prices that are better than nearly every reputable retail outlet.

2. Solid packaging:

Unlike most sellers, we haven't run into any issues with damage due to inadequate protection in shipping.

3. Good Marketplace:

A wide variety of accredited sellers, giving you even more comparison and shopping power, all on one site.

Although the overall experience has been good, I have a few minor issues to note:

1. Beware free shipping:

This is kind of a crap-shoot. Sometimes, you'll have your items in a few days, however, there is no rhyme or reason to what gets shipped in a timely fashion. We've had an order of several books shipped from CA arrive in MA in two days, and we've had electronics shipped from KY take nearly 3 weeks to the same address. If you need the items quickly, ignore the free shipping option, and decide if the cost to have the items shipped quickly offsets the slightly lower price. For example, the last round of electronics was slightly cheaper, because of the free shipping, on amazon.com than on newegg.com, with newegg's shipping costs. However, had we ordered them from newegg, we'd have had them in 3 days, and amazon to 20.

2. Be careful with one-click ordering:

Although useful, and I think required to order MP3 files, make sure you shut this back off. I accidentally pre-ordered a book using one-click, and didn't even realize it until the book showed up 2 months later!

3. Read the reviews of non-amazon sellers:

Although the marketplace is great, make sure you check into the reviews of any non-amazon seller on the site. There are some shady sellers out there, but at least amazon leaves the bad reviews up, unlike some sites (Virgin Mobile and Beckett come to mind)

I've been an Amazon shopper since 2002 and spend quite a bit there on everything from food to $1800 diamond earrings to a lawnmower and generator. I've purchased incredible bargains and some not so hot, but that was my choice since Amazon did not make the item! My customer service interactions have been fair to excellent, mostly quite good. You must remember and honor their 30 day return rule for easy and swift returns' refund. As long as any seller shown on Amazon's site is part of the Amazon guarantee program, they really will act on your behalf to correct the issue or provide a full refund which I was pleased to experience. They will refund or replace if food is expired or there is some other legitimate reason. Sadly they have really cut back on the Friday Gold box deals, but then now I don't impulse buy as much either. I visit there everyday and can find just about everything I need or at least a link to an external site.