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AmazonReviews 10,462

2.6
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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,477
value
1,384
shipping
1,396
returns
1,226
quality
1,319
Illinois
11 reviews
21 helpful votes
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Great service every time i shop there. Products are always for a good price and the quality is always quarenteed

Date of experience: January 8, 2012
Missouri
3 reviews
5 helpful votes
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I order from amazon quit a lot. However, I have noticed several products do not have detailed descriptions or reviews. This makes it very hard to buy products. Also, if you have problems with a product that is not sold by amazon, amazon does not own up to any problems, malfunctions, or returns. This is something you do at your own risk, which I learned the hard way. I would say its okay to buy from, just make sure you do your research.

Date of experience: January 7, 2012
Gabby P.
California
23 reviews
56 helpful votes
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Amazon.com is a website that sells a wide variety of items. I have been shopping on this site for about 10 years and have always received everything on time and in good condition. I have also downloaded music and games. The prices are reasonable and the customer service is o.k. (I've only had to use it once and that was years ago so it may have improved since then). I definitely recommend this site.

Date of experience: January 6, 2012
New York
21 reviews
60 helpful votes
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I love Amazon
January 6, 2012

I love Amazon. It's usually the first site I check when I need to buy something. I am a prime member and I love the free 2-day shipping. That might be the only reason I shop from them so much. I hate waiting to get stuff in the mail even if it's just laundry detergent! I buy almost everything I need on Amazon: clothes, kitchen stuff, books, and even toilet tissue.

The one suggestion I have to make is that you really have to read the reviews thoroughly. Don't just go by the number of stars that a product has. I find that many users will give a bad rating just because it wasn't shipped on time or it arrived damaged which has nothing to do with the product itself.

Date of experience: January 6, 2012
Pennsylvania
4 reviews
2 helpful votes
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I've made many purchases from Amazon and have been overall happy with my purchases. The price tends to be lower than anywhere else, and because I am a student I get free Prime shipping. However, I learned recently that the restocking fees for returned merchandise are exhorbant. I bought a video game for my husband for Christmas, but he already had it, so I returned the game UNOPENED and with correct postage but only received a refund for half of what I had paid for the game! When I called to find out why I was told they charged me a restocking fee. So I will continue to shop here, but only for things I absolutely know I would never need to return!

Date of experience: January 6, 2012
New York
121 reviews
357 helpful votes
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They have everything! Amazon customer service is a part time job for you if you have a problem, but it could be worth the effort for hard to get items. Amazon has been a great shopping resource for me but I only purchase NEW items and double check everything before placing the order. I had to give them another star because they really try to give the best in customer service! You really need to research your product and who is fulfilling the order before you buy! AMAZON DONT CHANGE ANYMORE! KEEP THE GREAT RETURN POLICY AND YOU WILL KEEP CLIENTS!

Date of experience: January 3, 2012
Arkansas
3 reviews
8 helpful votes
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I think Amazon.com is a unique and nifty way to shop. Although I don't buy a lot on Amazon.com for myself, I find it a great way to find gifts, or things that are hard to find in stores. I first started using the Amazon.com as a way to find used books (I would try to buy as new as possible, if you choose to go this route). I then found it as a great way to buy gifts for my boyfriend, since they have a wide range of camping supplies. When it started to get more well known, my aunt began getting us gift certificates to Amazon.com for Christmas. Although it's hard to find updated clothing, I still find lots of cute shoes, electronics, books, and camping gear for myself. They also have pretty quick delivery. I would just be sure to research the item, where it is comming from, and check all reviews before purchasing.

Date of experience: January 2, 2012
Massachusetts
2 reviews
3 helpful votes
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I have ordered at least 50 items from Amazon in the last two years, and I couldn't be happier. Items usually ship and arrive faster than I anticipated, and I have yet to receive anything that was in bad shape. Love them!

Date of experience: December 31, 2011
New Hampshire
3 reviews
4 helpful votes
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Best retailer on the web
December 31, 2011

Best retailer on the web - IMHO
I buy almost everything from Amazon. I certainly check all prices against their site.
I buy all my MP3s from them. I get a catalog of all my purcheses and if a previous purchase needs to be downloaded again it is simple to ask for a link to get it again.
I have had only 2 issues over the past several years and they handled it promptly and professionally. This is the reason I buy from Amazon. They rock!

Date of experience: December 31, 2011
Pennsylvania
4 reviews
5 helpful votes
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GOld prices and shipping always happens in the specified time

Date of experience: December 28, 2011
North Dakota
4 reviews
3 helpful votes
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I LOVE Amazon and shop through them all the time. I have bought many items through them. At least over 50 times. They are one of the few websites that I trust and that I will shop from. I never had a complaint with them. I did have to get my money back one time but thanks to Amazon they told me everything I needed to do since I never got my items through one of the sellers. I recommend Amazon to everyone I know. Thanks Amazon for an awesome site!

Date of experience: December 28, 2011
Oregon
4 reviews
6 helpful votes
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There is no reason i do not recommend this site to you.

Date of experience: December 28, 2011
North Dakota
6 reviews
60 helpful votes
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LOVE this online company!
December 27, 2011

LOVE this online company! I have purchased likely over fifty items from them and have never been dissatisfied! The prime membership is awesome! You get two day delivery, sometimes it is one day! I have thought about purchases for birthdays once the week has hit, and felt like I wouldn't be able to get a gift. Then, I remember that they have prime delivery and I am a member, so I am never disappointed! It is one of the best!

Date of experience: December 27, 2011
Ohio
4 reviews
14 helpful votes
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I love this site, especially when I can get Free Shipping! My items always arrive quickly. I don't care for the Daily Deals though, they could use some improvement.

Date of experience: December 21, 2011
GB
11 reviews
30 helpful votes
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I have so far, never received an incorrect order from Amazon. My only isuue is that they use so much packaging, especially as things arrive separately. I do worry that this isn't very green! But other than that Amazon are great.

Date of experience: December 15, 2011
California
3 reviews
9 helpful votes
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This is the best online shopping site. The free shipping is always a good incentive and the amazon prime service is great if you want to get it.
Their customer service is very accommodating. I have had a few instances where I missed a special deal and they allowed me to still get in on the deal.
Their daily gold box deals are great and sometimes there are very good deals if you are patient.

Date of experience: December 13, 2011
New Jersey
2 reviews
12 helpful votes
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The best
December 12, 2011

The best. Fast ordering, and all your invoices are retrievable. I was able to get $25 replacement copy of $250 software after I reproduced invoice from amazon.com.

Date of experience: December 12, 2011
California
3 reviews
7 helpful votes
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Love buying book here, especially when I have a kindle in hand

Date of experience: December 11, 2011
Illinois
12 reviews
13 helpful votes
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Never have had any problems from my extensive use of Amazon.

Date of experience: December 7, 2011
GB
4 reviews
8 helpful votes
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They are trying to compete with netflix/itunes/etc, but here is the problem... while they do have a great selection and reasonable prices the quality of the video cannot even begin to compare to that of netflix or itunes right now.

Date of experience: November 29, 2011

About the business

Amazon sells everything (almost).


amazon.com
Founded in 1995
Seattle, WA, United States
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