Amazon Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
Have bought more than ten pairs of shoes from Endless.com in the last 12 months. All have arrived in beautiful condition and extremely quickly. Amazing, since I live in Australia and the shoes have to travel a long way to get here. Every order arrived in approximately 5 days and I could log on at anytime and see how my order was progressing. The best thing about Endless is the free shipping, I love free shipping!
Also, they answer customer emails promptly and politely.
Happy shoe shopping - this is a fabulous website!
Purchased a few things on Amazon - prices were 'okay' meaning they weren't the cheapest but they weren't the most expensive either - what I did like though was the ease of the purchase and that the products arrived exactly within the time slots they provided. I also like their review section under each product as I find it helps me to decide if i'm sitting on the fence about a product. Will use them again.
Amazon is a pretty useful site when comes to online purchases and another part i love is the free app a day for andriod
LOVE Amazon! They are always my first choice to buy from. I have complete confidence when I purchase something if I am not happy they have always made it right, by either full return, they have reduced price, they truely care for your customer sastifaction. Just recently I found a bike trailer on walmart, Amazon sold the exact item for 40.oo less and I got it in two days! LOVE AMAZON I cant say enough about this wonderful site that saves me hundreds of dollars in fuel, time and peace of mind.
What can you say about AMAZON? They are awesome and really care about customer service. Never a glitch.
I have never had an issue with Amazon products or services. I am surprised. They were the first on line shopping site I used and have been great.
I always have a good experience with Amazon. The deals are pretty great, because they actually show you options on what else you may like. I should know never to stay from Amazon... I have had really bad experiences with other sites.
And thier customer service is always friendly and helpful!
What doesn't this site have?!?! You can find literally everything you want. Avoid getting glass stuff getting shipped from Amazon though. It's too expensive. Other than that I've never had a bad experience with Amazon.com. Use it frequently.
Excellent EXCEPT the customer service that answered my call in Africa was awful. Wasted my time and did not resolve the shipping issue. I give them four stars because they are stellar otherwise. Much better than eBay!
I can say that I have purchased from Amazon with no problems and I have personally witnessed their operations from the inside. I did some seasonal work through a staffing agency for them and they are adamant about taking care of their customers.
Especially in such tough financial times, it is important to cut cost for the company I am working for. I have found amazing deals on products we need for the office and also items such as computer parts and security equipment. I found the time clock ink we use that is usually 20 dollars at the store for only 3 with shipping included! This site has helped us keep cost down and keep our prices competitive for our customers. If you are looking for a good deal, I suggest you check out this site first!
Have ordered a multitude of things from Amazon, including lots of free Kindle books. I have never had a bad experience. A few Kindle books I paid fees for did not meet my expectations, so I asked for a refund. They processed the refund immediately back to my credit card, no questions asked. Excellent, extremely convenient site and competitively priced as well!
I love amazon! I always find what I need and usually at a pretty good price. I also like that I usually receive my orders quick and on time, but I guess that depends on the sender. Still love them anyway!
We love to shop at this website. The reviews, fast shipment, and no problems with orders that go missing or if we needed to return the items for a full refund.
Been using this website for over 3 years now and love everything about it!
This is one of rare websites you can really trust!
I did most of my holiday shopping on Amazon since I don't live anywhere close to my family. All the gifts were gift wrapped and delivered directly to their door and I didn't have to worry about a thing.
I also love my Kindle, so I'm a frequent shopper. Whether accessories or e-books, I can always find exactly what I need, and I trust the reviews, so I know exactly what to expect when I receive it.
The only problem I've had with Amazon was taken care of immediately - they refunded my money for the defective item within a few days. Highly recommend - I really appreciate their customer service.
I am a big reader as well as a jeweler and crafts person. I have never been disappointed with Amazon in all the years I've used the site. I love the book reviews and also the ability to look in some of the pages of books. That second feature has saved me a lot of money. I also love the previews on recorded music.
I also love the secondary sellers. It's just a great thing all around.
The number of products is incredible. Amazon Prime is a weird thing -- it makes you shop on Amazon more often, and I think they jack the prices up a little bit or at least have some minimum or something, but it sure is great to not worry about shipping fees anymore. What would make Amazon great is if they had some way to search for products like Newegg does. Amazon's product descriptions are absolutely horrible. You get little more than the model number. I always have to go search for the specs on other sites. It's really pathetic. I would use Amazon for everything if they fixed this, otherwise I'll pay Newegg the extra money to be able to find what I'm looking for.
Easy site to use... but always be on the lookout for the free shipping.
Great. They have anything you could ever want and most at decent prices. I like looking at the product reviews, too, even if i'm not going to buy it from their site.
Where you should be buying everything! Best prices and quicker deliveries! Buy everything here!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members