cindy r.

PayPal's dispute resolution is awesome and quick! They really seemed interested in doing the right thing by us. Our complaint was resolved in our favor in less than two weeks.

I've used them a lot and never had a problem. From now on I will always use PayPal for payment when this is an option. If you feel that you have been ripped off they will very carefully review your complaint, and keep you informed every step along the process so you know they have not forgotten about you.

Thank you PayPal for making us feel like valued customers.

Today I had a milestone. My 25th fabulous experience with faucetdirect. Quick shipping, great prices, everything as described and arrived in great condition. This company has it down. Their prices are generally the best, but even if they are a little higher on a few items, if you have a big project, I'd pay the difference to deal with this company.

Well, I guess I should have checked this site first before ordering. DO NOT BUY FROM THIS COMPANY UNLESS YOU HAVE SEEN THE ITEM IN PERSON ELSEWHERE and are 100% SURE it is as described. Plenty of companies sell the same item and will take returns in orignal packing and condition. I ordered a bath tub that was described as 60". When it came, the back was so sloped a child could not bathe comfortably in this tub. No adult human could use this tub. Less than 30" bathing room. I cannot imagine why they make this. (Hydro systems, Deanna) It is still in original packing, never out of the box. As of now, company not returning calls. Would love to come back and post that they made a reasonable accomodation for me. Would be happy with a store credit. As of now, I cannot recommend dealing with this company or the manufacturer. The item is not as described, and at $1200, this is quite the learning experience.

Greatest return policy. They even took my order back after 365 days and gave me a full credit. Unbelievable. Great prices too.

What can you say about AMAZON? They are awesome and really care about customer service. Never a glitch.

Fabulous experience all around! Fast shipping, good prices, everything came in good order. VERY HAPPY with this experience. Had a small glitch and customer service was awesome. Thank you qualitybath.

Fabulous experience all around! Fast shipping, good prices, everything came in good order. Placed many many orders through them and VERY HAPPY with this experience. Made the mistake of ordering one product they did not carry from ATG and it was a nightmare. Really put this company and their sub companies (faucet direct) in perspective. Cannot say enough good about them.