I have been shopping on ideeli for months now and generally the experience was ok, they have pretty good selection of stuff, eventhough like some of the reviewers here mentioned, the sizes are not always consistent, but that is more the brand's fault for not giving them the right size charts.
On the whole they are a little slow in shipping and I didn't like the fact that one time I paid for shipping on different days of shopping, but they lump the shipments together when sending it out to me, meaning they saved one shipping fee on the order and yet did not pass that savings on to me. I do not think it is right to stiff someone on their shipping fees when they try to save money by lumping all your orders together.
But apart from that, the biggest problems I have to date are their customer service. They are very slow in processing returns, the customer service people can basically tell you nothing if it has not been 10 business days after they receive the items, not even an update. And when I was chatting with a customer service rep the first time, they actually disconnected on me the minute I wrote 'that is it for today.', chat etiquette is such that you never disconnect on the customer.
Now the biggest and latest problem I have to date : A few weeks ago I bought a pair of Dr Scholl's boots.. the shipping was delayed, for which they apologized, but when it did finally arrive a few days ago, it was the wrong color!
I immediately went online to tell the customer service that and unfortunately now my size and color is out of stock! So I even told them I will accept 1/2 size up, figuring I could just put some padding in the shoes, and at that time, that size was still in stock. I asked the customer service rep if she/he could hold it for me while I make the purchase or if I can just make a new purchase then and there, and they said no, they will send me a special link in the email to 'repurchase' it. Of course, then it took the email one day to arrive, and by the time the link arrived, the shoes were completely out of stock! I have never seen a company been so stingy with helping the customer before, how hard is it to reserve the pair of shoes or to even process the exchange then and there?! Express shop had sent me a pair of wrong size pants and when I called their customer service, she immediately had the correct size pants shipped out to me there and then on the phone, just to make sure it didn't run out. And I returned the wrong pair of pants the next day. That is a so much more efficient way of handling things. And when I email firstname.lastname@example.org to complain about the problem, they just said there is nothing they can do (in a nice way of course), and that 'their products is on first come first serve basis'. Come on! If they had let me buy the next half size up when I first contacted them about the problem, I would have been first in line too! But they won't let me, i had to wait for that slow email and click on the 'special link' and they didn't even have the courtesy to 'reserve' the shoes for me for that link!
I have spent a lot of money in ideeli for the past few months and now I am so angry I am not going to buy their stuff anymore, their customer service has to be overhauled and they have to change the way they do exchanges, instead of the inefficient, roundabout way they do now. I am going to see now how long it takes for the money to be returned to me, since it is completely not my fault the wrong shoes were sent to me.