Have been an Amazon.com customer for many years and have purchased a large variety of items. Very fair, straight forward. No issues (which is a good thing)! This company maybe big yet they obviously have a great staff of employees at all levels - it really shows! I am so frustrated ordering from others with poor customer service and poor policies, I just keep coming back to Amazon!
Really like shopping here, everything i have bought is genuine and they offer collect+ on a lot of items which is a big decider for me as i work full time and am never home during day to receive parcels.
I have also bought quite a few things from Amazon US and all customs charges are included, its as simple as ordering from UK, also very quick, brilliant global service.
I have only ever returned 1 item to a seller, i just changed my mind, nothing wrong with the good but i was able to return no problem and got refund without any hassle.
Definitely would recommend trying Amazon.
Customer service is great to work with... they resolve your problems immediately. Selling on the site has become far too hard and one negative review can boot you out of being able to sell anything at all. I recommend eBay for selling and just use amazon for buying great stuff!
Every time I shop with Amazon they seem to get better and they have also been amazingly responsive on queries even when they are a bit complicated (misleading product description rapidly resolve, Amazon affiliates application wrongly rejected, etc.) Great service, a key site for me.
I mainly just publish comic strip books for free with them now. Although you can generate 70 % of what you charge for your books in sales by choosing the 70-percent option for the $2.99-$9.99 range, overall sales have plummeted for me here the last four years plus they don't provide your views tally; consequently, I had to move most of my books to another market. On the bright side, you can possibly get a $1500 advance by using their Kindle Scout program as a member; however, your submission must have at least 50,000 words and fall into a certain category. Minus getting a sale, you will generate revenue for each page of one of your books that someone reads on their Kindle but it is usually pennies literally. I give them strong credit for publishing your submission within 12 hours.
Its Amazon... I cant remember every having any issues. Not everything is amazing, product wise. But, that really has nothing to do with Amazon. I buy from amazon and I'm more likely to order from here then drive to walmart. Amazon isn't ruining world by shutting down mom & pop shops. If anything, they include them :) Now they have verified handmade stuff too!
Amazon has a ton of third party retailers. In those cases, I find it cheaper to order directly from the manufacturer if possible. Also, they'll try to sneak a $100 'Prime Membership' charge on your account. Other than that, it's a great place to shop.
Best online shopping experience! Always reasonable prices. Can sort through products and read reviews. Items always come on time. And if you do not like an item; returns are super easy! Recommend highly!
Great customer service. I had a shipment worth over $100 of items stolen off my porch. I called Amazon, they immediately re-shipped everything at no charge. I probably buy 100 times a year from them because there is no easier or more reliable way to shop.
Can shop in the comfort of my own home. The convenience and quick shipping is a huge bonus. I marked it down one star because some high end items are sold as counterfeit and amazon has done little to reduce that practice. But overall I am happy with most purchases and items come quickly and packaged well.
We've been shopping on Amazon for several years now and love it! Being a Prime member means that our purchases usually arrive within 48 hours and their track record of success is excellent! The choices of products are better than I could ever find in one store.
Cheers to Amazon and thank you for excellent service!
Neil
Amazon is extremely impressive at providing excellent customer service. Every time I have called their customer support they've gotten someone on the line within 2-3 minutes and they problem was always solved in one call. Returns are rarely an issue if ever and they have pretty much unbeatable pricing. Throw in Prime and there's almost never a need to shop at a brick and mortar store with the free two day shipping. But other than that Amazon are great
Someone compromised my account and made a roughly 570 purchase. Amazon caught the charge, flagged it as fraudulent and then claimed they reversed the transaction. I spent 3 weeks going back and forth with account reps who were completely incompetent and outright liars. I was told by 3 reps and 2 managers that someone from accounts would call me within 24 hours despite the fact no one ever bothered to even get my phone number. I pointed this out to the last "manager" I spoke with and he promptly ended the chat when I did. It took over a month, a dispute through PayPal, and a complaint to the Better Business Bureau to get them to finally actually issue the refund. Been Amazon free for four months and my world is a better place because of it.
Great customer service. Every time there is an issue they help out right away. Even send replacements for free. Always on for checking prices often. Put in cart and watch for the price drop to get the best deal.
Should have stuck with books. PRIME no longer means anything. Deliveries at 10pm? Almost never on time anymore. Customer service terrible. All blame on sellers, as if Amazon cannot hold its sellers to higher standards. A ton of junk from China. Far too much packaging and much of it frustrating and bad for the environment. Search function? Worst on the planet. Stop serving me what YOU want me to buy. Within 2 minutes, I'm out and buying elsewhere. You have become just one of thousands of of other options. I use Amazon less & less. If I do stumble on something, I often leave the site and buy directly from the seller. You've lost your edge.
I've never had a problem. Use only prepaid cards and not your own credit cards or debit cards to pay online anywhere. Their prices can be much lower than you find elsewhere. They seem to have everything under the sun
I love online shopping and the ease that Amazon can provide. Unfortunately Amazon is not providing much anymore. With false descriptions, "unavailable in you region" prime videos, very late delivery dates. If you call to ask about a late delivery they will cancel your order without your permission or knowledge. Amazon doesn't stand by their own promises or guarantees and their customer service may as well not even exist. At least they make returning easy…
Great, fast, efficient, flexible, what can I say? I rely on Amazon for most of my shopping needs. There are some products (like some art supplies) that I am forced to get elsewhere. That sucks, because no one else is as good about shipping and pricing.
Amazon has it all, the weird, the wonderful and everything else in between. Great selection of items at very competitive prices coupled with fast delivery and now with Prime, its even faster. What more can a shopper ask for?
Almost everything is available on Amazon... even things that I cannot find anywhere else. It is never a problem to meet the $35 minimum purchase requirement to get free shipping. Prices for multiples of food items are unbelievably low, so I order by the case of canned organic tomatoes, for example, or anything else I use often. I am always surprised at the quick delivery time in my city... often the next day. I once was sent a case of dented cans and it was replaced within 48 hours. The returned case was picked up at my front door shortly after I called to tell Amazon about the bad shipment. I also like that Kindle books can be ordered on this website and can be almost instantly downloaded to my Android tablet. Good products... but good service is everything!
Answer: 1 (888) 280-3321
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
Amazon has a rating of 2.9 stars from 10,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon most frequently mention credit card, next day and delivery date. Amazon ranks 2nd among Marketplace sites.