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Illinois
3 reviews
8 helpful votes
Follow Jane B.
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Have been an Amazon.com customer for many years and have purchased a large variety of items. Very fair, straight forward. No issues (which is a good thing)! This company maybe big yet they obviously have a great staff of employees at all levels - it really shows! I am so frustrated ordering from others with poor customer service and poor policies, I just keep coming back to Amazon!

Date of experience: August 6, 2014
GB
10 reviews
454 helpful votes
Follow Tracy M.
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Really like shopping here, everything i have bought is genuine and they offer collect+ on a lot of items which is a big decider for me as i work full time and am never home during day to receive parcels.
I have also bought quite a few things from Amazon US and all customs charges are included, its as simple as ordering from UK, also very quick, brilliant global service.
I have only ever returned 1 item to a seller, i just changed my mind, nothing wrong with the good but i was able to return no problem and got refund without any hassle.
Definitely would recommend trying Amazon.

Date of experience: January 18, 2015
Texas
10 reviews
8 helpful votes
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Customer service is great to work with... they resolve your problems immediately. Selling on the site has become far too hard and one negative review can boot you out of being able to sell anything at all. I recommend eBay for selling and just use amazon for buying great stuff!

Date of experience: January 16, 2015
GB
6 reviews
1 helpful vote
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Every time I shop with Amazon they seem to get better and they have also been amazingly responsive on queries even when they are a bit complicated (misleading product description rapidly resolve, Amazon affiliates application wrongly rejected, etc.) Great service, a key site for me.

Date of experience: January 15, 2015
Missouri
128 reviews
299 helpful votes
Follow Todd H.
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I mainly just publish comic strip books for free with them now. Although you can generate 70 % of what you charge for your books in sales by choosing the 70-percent option for the $2.99-$9.99 range, overall sales have plummeted for me here the last four years plus they don't provide your views tally; consequently, I had to move most of my books to another market. On the bright side, you can possibly get a $1500 advance by using their Kindle Scout program as a member; however, your submission must have at least 50,000 words and fall into a certain category. Minus getting a sale, you will generate revenue for each page of one of your books that someone reads on their Kindle but it is usually pennies literally. I give them strong credit for publishing your submission within 12 hours.

Date of experience: November 1, 2016
Florida
5 reviews
2 helpful votes
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Its Amazon... I cant remember every having any issues. Not everything is amazing, product wise. But, that really has nothing to do with Amazon. I buy from amazon and I'm more likely to order from here then drive to walmart. Amazon isn't ruining world by shutting down mom & pop shops. If anything, they include them :) Now they have verified handmade stuff too!

Date of experience: February 1, 2016
AE
4 reviews
2 helpful votes
Follow Robert D.
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Amazon has a ton of third party retailers. In those cases, I find it cheaper to order directly from the manufacturer if possible. Also, they'll try to sneak a $100 'Prime Membership' charge on your account. Other than that, it's a great place to shop.

Date of experience: May 7, 2017
Florida
2 reviews
6 helpful votes
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Couldnt be happier!
June 27, 2018

Best online shopping experience! Always reasonable prices. Can sort through products and read reviews. Items always come on time. And if you do not like an item; returns are super easy! Recommend highly!

Date of experience: June 27, 2018
Florida
1 review
0 helpful votes
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Love them!
October 2, 2017

Great customer service. I had a shipment worth over $100 of items stolen off my porch. I called Amazon, they immediately re-shipped everything at no charge. I probably buy 100 times a year from them because there is no easier or more reliable way to shop.

Date of experience: October 2, 2017
Wisconsin
2 reviews
0 helpful votes
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Convenient
December 21, 2019

Can shop in the comfort of my own home. The convenience and quick shipping is a huge bonus. I marked it down one star because some high end items are sold as counterfeit and amazon has done little to reduce that practice. But overall I am happy with most purchases and items come quickly and packaged well.

Date of experience: December 21, 2019
Massachusetts
2 reviews
5 helpful votes
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We've been shopping on Amazon for several years now and love it! Being a Prime member means that our purchases usually arrive within 48 hours and their track record of success is excellent! The choices of products are better than I could ever find in one store.
Cheers to Amazon and thank you for excellent service!

Neil

Date of experience: August 17, 2015
India
4 reviews
2 helpful votes
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Amazon is extremely impressive at providing excellent customer service. Every time I have called their customer support they've gotten someone on the line within 2-3 minutes and they problem was always solved in one call. Returns are rarely an issue if ever and they have pretty much unbeatable pricing. Throw in Prime and there's almost never a need to shop at a brick and mortar store with the free two day shipping. But other than that Amazon are great

Date of experience: September 11, 2014
Texas
2 reviews
6 helpful votes
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Terrible Customer support
February 18, 2016

Someone compromised my account and made a roughly 570 purchase. Amazon caught the charge, flagged it as fraudulent and then claimed they reversed the transaction. I spent 3 weeks going back and forth with account reps who were completely incompetent and outright liars. I was told by 3 reps and 2 managers that someone from accounts would call me within 24 hours despite the fact no one ever bothered to even get my phone number. I pointed this out to the last "manager" I spoke with and he promptly ended the chat when I did. It took over a month, a dispute through PayPal, and a complaint to the Better Business Bureau to get them to finally actually issue the refund. Been Amazon free for four months and my world is a better place because of it.

Date of experience: February 18, 2016
Pennsylvania
3 reviews
1 helpful vote
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Wonderful and helpful
September 17, 2016

Great customer service. Every time there is an issue they help out right away. Even send replacements for free. Always on for checking prices often. Put in cart and watch for the price drop to get the best deal.

Date of experience: September 16, 2016
North Carolina
2 reviews
2 helpful votes
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Not what it was
July 22, 2023

Should have stuck with books. PRIME no longer means anything. Deliveries at 10pm? Almost never on time anymore. Customer service terrible. All blame on sellers, as if Amazon cannot hold its sellers to higher standards. A ton of junk from China. Far too much packaging and much of it frustrating and bad for the environment. Search function? Worst on the planet. Stop serving me what YOU want me to buy. Within 2 minutes, I'm out and buying elsewhere. You have become just one of thousands of of other options. I use Amazon less & less. If I do stumble on something, I often leave the site and buy directly from the seller. You've lost your edge.

Date of experience: July 22, 2023
California
23 reviews
42 helpful votes
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So far so good
March 7, 2016

I've never had a problem. Use only prepaid cards and not your own credit cards or debit cards to pay online anywhere. Their prices can be much lower than you find elsewhere. They seem to have everything under the sun

Date of experience: March 7, 2016
California
1 review
4 helpful votes
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Slacking!
June 30, 2023

I love online shopping and the ease that Amazon can provide. Unfortunately Amazon is not providing much anymore. With false descriptions, "unavailable in you region" prime videos, very late delivery dates. If you call to ask about a late delivery they will cancel your order without your permission or knowledge. Amazon doesn't stand by their own promises or guarantees and their customer service may as well not even exist. At least they make returning easy…

Date of experience: June 30, 2023
Texas
2 reviews
8 helpful votes
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Wonderful
April 21, 2016

Great, fast, efficient, flexible, what can I say? I rely on Amazon for most of my shopping needs. There are some products (like some art supplies) that I am forced to get elsewhere. That sucks, because no one else is as good about shipping and pricing.

Date of experience: April 21, 2016
GB
5 reviews
0 helpful votes
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Amazon has it all, the weird, the wonderful and everything else in between. Great selection of items at very competitive prices coupled with fast delivery and now with Prime, its even faster. What more can a shopper ask for?

Date of experience: April 25, 2016
Arizona
12 reviews
55 helpful votes
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Almost everything is available on Amazon... even things that I cannot find anywhere else. It is never a problem to meet the $35 minimum purchase requirement to get free shipping. Prices for multiples of food items are unbelievably low, so I order by the case of canned organic tomatoes, for example, or anything else I use often. I am always surprised at the quick delivery time in my city... often the next day. I once was sent a case of dented cans and it was replaced within 48 hours. The returned case was picked up at my front door shortly after I called to tell Amazon about the bad shipment. I also like that Kindle books can be ordered on this website and can be almost instantly downloaded to my Android tablet. Good products... but good service is everything!

Date of experience: September 30, 2015

Overview

Amazon has a rating of 2.9 stars from 10,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon most frequently mention credit card, next day and delivery date. Amazon ranks 2nd among Marketplace sites.

service
1,464
value
1,373
shipping
1,387
returns
1,217
quality
1,310
+791