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How would you rate Amazon?
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Michigan
3 reviews
1 helpful vote
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Reliable and Good
December 8, 2016

One of my regular online retailers. I've got many products and shipping is fast. Read description and reviews carefully and you usually will have a good experience. Pay attention to ship dates which can be long only with some out of country shippers.

Date of experience: December 7, 2016
California
41 reviews
127 helpful votes
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No brainer here...
April 19, 2015

Simply, how could anyone not like Amazon? This is absolutely one of the best online retailers that you can visit.
Huge product selection... great pricing... fast, free 2 day shipping (Amazon Prime... plus you get movies), great customer service (only had to use once in hundreds of orders...), etc.
There may be sites as good as Amazon, but there are certainly none better!

Date of experience: April 19, 2015
Texas
5 reviews
2 helpful votes
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Really love the Amazon prime where it is able to ship in 2 days for just about anything. (or so.) They also have a very good support system with their live chat representatives! Love their product link ads and banners and etc.

Date of experience: May 20, 2016
Canada
6 reviews
2 helpful votes
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Good Good Good
May 18, 2016

Shop often. I don't have a car so deliveries to my door works best for me. Prime is super handy... ie free delivery, but then they charge you a flat fee after 30 days. It depends on how much shopping you do and if they items are shipped by amazon or not.

Date of experience: May 17, 2016
Kentucky
5 reviews
0 helpful votes
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Always my first choice!
December 15, 2016

I have never been disappointed when shopping at Amazon. Delivery on time. Almost everything in stock. Easy website to operate. Good response to questions.
Everything about this firm gets an 'A' rating from me.

Date of experience: December 14, 2016
California
2 reviews
8 helpful votes
Follow Bunthoeun H.
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Been using Amazon for years now since 2007 and back then I would have been skeptical. But now I shop with 100% confidence that amazon won't leave my purchases incomplete. If an item goes missing, is damaged, lost or seller didn't ship on time, I get my refund right away within a day or two. If the item is on back ordered I'm notified instantly before placing it. Their inventory system is immaculate. It's no wonder their stock prices are incredibly high. Their innovative online shopping experience extends to 2 hours shipping with amazon prime NOW. I can't remember the last time driving in traffic and wasting my time at a store. Hands down best online marketplace ever.

Date of experience: May 17, 2017
Colorado
7 reviews
6 helpful votes
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It is amazing that I can find just about anything at this one place.

The prices are usually below what the original seller has on their own website. Amazon has ALWAYS made good on any warranty issues, which are few. They even create a return slip with a pickup order right from your own computer immediately.

Date of experience: February 28, 2015
Tennessee
2 reviews
1 helpful vote
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I have been buying from Amazon probably just days after it got started, a long time ago. I do however, check other websites before buying to see if I can get an item(s) cheaper. This is very important, believe me.

Date of experience: July 22, 2016
Maryland
1 review
1 helpful vote
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If you actually have a particular item in mind show around. Walmart, Google shopping, department stores. I'd say at least 85% of time you will find it cheaper. When it comes to convenience those same stores ship so you still do not have to go anywhere. Third party sales on Amazon will eventually ruin them. People don't realize that they are paying way more for everything because of the convenience.

Date of experience: September 4, 2022
Michigan
2 reviews
2 helpful votes
Follow Hly N.
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I've been shopping online on Amazon for almost 6 years now and every time I had an issue with an order, their customer service representatives were always there to answer me and help resolved the issue. I love that they put customer first making sure we are satisfied throughout the whole process of our orders.

Date of experience: May 23, 2020
Singapore
1 review
1 helpful vote
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Received a Philips Sonicare toothbrush from them today. Unbeatable prices (compared to local department stores) and by far the best toothbrush I've ever used. Should have bought more than one replacement head, though.

4/5 because many of their electronics can't be sent over to Australia, but I used a third-party service to forward it to me. Unsure if the warranty will be valid, but here's hoping that it holds up :D

Date of experience: February 21, 2013
New York
2 reviews
3 helpful votes
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I order from here all the time. No matter what I need, I go here for fantastic prices and shipping. They use to only sell cds and books when they first came out. Now you can get pretty much anything!

If your a prime member you receive free 2 day shipping on all your orders. I never had any serious issues. When ordering constantly online there will always be a bump or two, but with AMAZON, they take good care of you. Their online chat is quick and easy and they do everything they can for you. Broken item? They replace it right away and won't bother you like some other sites. Got a bad seller? They take care of the problem for you.

By far the best customer service you will find online. A++++

Date of experience: February 20, 2013
Texas
1 review
0 helpful votes
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No customer service
December 23, 2022

Amazon is getting worse every year. It's impossible to reach out to an actual customer service representative anymore. They take forever to ship and the packages come days late. Then you can't cancel when it isn't even shipped on the day it should be arriving. After 10 years of using, it will be my last.

Date of experience: December 23, 2022
Wisconsin
2 reviews
10 helpful votes
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Always accurate, fair and helpful. After many years of purchasing, I've yet to have a bad experience. My only complaint is that they're associated with the terrible, horrible, no-good, very-bad Woot.com. Amazon needs to do itself a favor and cut loose from that swindling company.

Date of experience: December 8, 2014
New York
15 reviews
82 helpful votes
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I've been a customer for over 10 years. And I've never had a bad experience. This is simply the best site to buy anything they are selling. The prices are very good, not always the best. You might get better deals on other sites, but its much more convenient to not have to create new accounts with other vendors, enter my credit card info, and possibly get sketchy service. I can look up what I am looking to purchase, read reviews to make sure I'm getting the best in class product, click and buy. Easy. Best of all it is at my door in 2 days (sometimes one) with Prime. No joke - I would say 90% of my discretionary spending is on amazon, from my TV and coffee maker to my underwear and socks. Also the customer service and return policy is great. My only gripe is that since I moved to New York I now have to pay sales tax.

Date of experience: June 5, 2011
New York
1 review
1 helpful vote
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"Great service."
April 28, 2018

Amazon is the online shopping site, Great customer service. You can find pretty much anything on Amazon. I have Prime and now buy everything that I'd normally buy at other sites, because of the competitive pricing plus free shipping. When I've had issues with the seller, Amazon stepped in and made it right to my satisfaction.

Date of experience: April 28, 2018
South Carolina
2 reviews
4 helpful votes
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I average 100 orders a year on Amazon and have found them very helpful and trustworthy. I had one order with AliExpress and have never been so angry. Cannot return an item unless you can write Chinese. Must pay for return shipping of defective items. Otherwise 20% refund. These people are more than incompetent. AliExpress is criminal.

Date of experience: February 6, 2019
Georgia
2 reviews
0 helpful votes
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It used to be that Amazon had what I wanted and at the best price. Either they have dropped standards or everyone has caught up. I still shop there but they don't get all of my money now. I bought a Samsung tablet yesterday and beat Amazon's price by $100.

Date of experience: August 17, 2017
Virginia
3 reviews
13 helpful votes
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You can find almost everything there but they DO NOT care what the sellers do. They need tighter controls. Had an awful experience with one, or 2. They also play the switch game. If product isn't available with the seller you choose they send it from another without your knowledge even if it's a different brand etc. I could list 5 more incidents. Not their biggest fan and... please refer to review title.

Date of experience: August 11, 2017
Washington
4 reviews
0 helpful votes
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Love love love
August 29, 2017

Buy almost everything and anything from Amazon. Finally broke down and went with Prime earlier this year when we got the Fire stick. No disappointments that Amazon hasn't mitigated to our satisfaction.

Date of experience: August 29, 2017

Overview

Amazon has a rating of 2.9 stars from 10,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon most frequently mention credit card, next day and delivery date. Amazon ranks 2nd among Marketplace sites.

service
1,464
value
1,373
shipping
1,387
returns
1,217
quality
1,310
+791