William J.

I average 100 orders a year on Amazon and have found them very helpful and trustworthy. I had one order with AliExpress and have never been so angry. Cannot return an item unless you can write Chinese. Must pay for return shipping of defective items. Otherwise 20% refund. These people are more than incompetent. AliExpress is criminal.

Seller of defective product would only provide me a return address in Chinese. Aliexpress would only provide me with a 20% refund. The site is wholly authoritarian, and you can't find a real person to talk or write to, only an AI program that understands nothing because it is programmed not to help, but only to give mindless responses. It didn't matter that both the seller and Aliexpress had a picture of the defective item, and agreed that it was defective. I still got screwed.