Amazon UK

Great service from Amazon, rapid delivery and excellent communications throughout the ordering process.

They charged my order 4 times and customer service hangup the chat on my face very terrible amazon and scammer.

I live in Israel and have been an loyal Amazon customer for many years. I placed an order with Amazon UK on May 29. I paid them an extra amount for shipping which was almost one third the item price. They did not ship my order for five days. I tried to have them call me but they only call a handful of European countries. Their Chat Service is only virtual with no live agent. Finally an Amazon UK representative called me a dozen times but every time I picked up the phone I heard recorded music. When she finally came on the line she interrogated me for about twenty minutes just to "authenticate" me. When she was done authenticating she said that my order would be shipped "soon." When Amazon UK did ship my order, it used the cheapest possible carrier, Australia Post Global, even though I had paid them for fast shipping. My order only reached APG three days after that, eight days after it was placed. Today is June 10, twelve days after I placed my order, and I have not received it. APG gave me information about my shipment that contradicted the information I received from their Israeli agents, Gaash Forwarding. APG at first said my shipment would land on June 8, then said that it had landed on the morning of June 9. Gaash claimed they had not received it. My messages to the Managing Director of Amazon UK, John Boumphrey, were answered by arrogant Amazon reps who said that everything was okay and that they could not give me any information. Gaash finally informed today that they had received my shipment and would deliver it tomorrow, June 11. This kind of "service" gives Amazon a very bad name. APG and Gaash are irresponsible in contradicting one another. Caveat emptor (let the buyer beware). Never agree to Amazon using cheap and unknown carriers. Always demand they use FedEx, UPS or DHL Express.

I purchased a renewed Dell Optiplex 7010 from Amazon and I have to say I was blown away by the condition, price and performance.
This PC comes with an impressive specifications:

Intel Core i7-3770s 3rd Generation 3.1GHz Quad-Core CPU
16GB DDR3 RAM - 240GB SSD
WiFi USB Dongle + Dport to HDMI cable
Windows 10 Professional 64 Bit Operating System

You get all this for an extremely reasonable price of £148.00 and backed by a 1 year guarantee.

Just as an update from the previous review I submitted yesterday.

I have FINALLY heard back from the complaints team...

A refund for 1 of the items was issued, only 10 days after the item was 'lost' but I wont get the refund for another 5 - 7 days...
AND
I have been offered a £20 voucher for an Amazon product...

I couldn't contain my excitement *sense the sarcasm*

There has been no mention of the other refunds I was waiting for.
There has been no mention of the item that I currently have on order and when it might actually arrive (already a day late now).
There was no mention of what has actually caused the FOUR items I have ordered to be delayed and how the might resolve the issue.

I cannot warn people enough. DO NOT ORDER Exspenive items from AMAZON and DO NOT waste your money on AMAZON PRIME.

This is 4 x £300 items that have now been on order with AMAZON PRIME Since the 2nd Dec and I have not received a single one. Excuses are - 'lost item', 'out of stock (despite the customer service team saying there was 2 in stock) and 'computer glitch'.

I am really intrigued to see what the next excuse will be... I will update on here :)

I telephoned them about a problem with their site - something that didnt make sense, and still does not. Then their dance began. They found ways to put the phone down on myself, but simultaneously keep their job. What do I mean by that? Putting the phone on hold or mute indefinitely is effectively putting the phone down on the customer, but without actually putting the phone down on the customer.
In addition, I telephoned them to complain about this tactic. I spoke to a supervisor, who after I told him what had happened and what I thought about it, just said 'sorry' then proceeded to ask why I was calling. Surely I said it is obvious why I am calling, as I have just told you. But try as I might he still persisted in ignoring, and changing the subject. So I closed the account, with btw not going through a proper security screening. So anyone could call them and close any account that they happen to have the correct answers for the so-called-security-questions, as the questions are common knowledge ie name, address, postcode and email address.
I call them now from time to time just to prove how stupid they are, with ridiculous questions asking for their opinion on make believe world events. Here are two questions. The first "what do you think of president de gaul of france nuking china because china was manipulating the french currency, the franc?" The second question I have posed is "what do you think about Lee-Harvey-Oswald being able to get a gun of the black market and shooting Jesus. Do you think he should have been able to get a gun of the black market to be able to do that?". The answers are ridiculous to the extreme, and just prove how stupid these telephone staff are. I was roflmao at their attempts at answering. Very amusing.

We are a group (jekracingdrones) that builds and races quadcopter racing drones in Sussex, England therefore we do purchase quite a bit of components and parts online from several retailers including Amazon.

After nearly 3 years, our club have published a list ranking of suppliers which we recommend and a black list of suppliers that we recommend our members and community to avoid, which includes ebay and Banggood amongst a few others.

Amazon ultimately retains the top place in our recommended list purely for its range of products and competitive pricing even though ebay keeps Amazon guessing all the time! However, when ever we have any problems with any purchase and/or products, Amazon customer service are quick, efficient and really cares to solve our issues and concerns. When a maplin soldering unit failed twice and even Maplin was giving us hassle in getting a replacement, because we bought it from Maplin online via Amazon, Amazon took over the case and got our refund the same day!

The only criticism we have with Amazon is how it tries to cloak delivery charges in its payment process where a guessing game takes place AND it's constant annoying ploy to push Amazon prime!

We always only consider items with FREE delivery, NOT eligible for free delivery OR free delivery for orders over £20 etc etc etc

Why not make buying simple and straight forward and Im sure we will enjoy using the site more, rather then all these infantile hurdles for us to surmount. Many purchases which may cost a bit cheaper elsewhere usually ebay, but we will still buy from Amazon, simply for the peace of mind, therefore Amazon would do itself a big favour if it promotes delivery included pricing which would certainly be welcomed by us buyers and boost their sales at the same time.

Dear Amazon Customer Service,

I am writing to express my extreme dissatisfaction and disappointment with the level of service I have received regarding my recent order of a new monitor. I must emphasize that my experience with Amazon's customer service has been nothing short of abysmal.

On June 14,2023, I placed an order for a monitor as my girlfriend had to fly into the UK due to a family emergency. Unfortunately, my mother had been taken to the hospital, and my girlfriend needed to work remotely, which necessitated the urgent purchase of the monitor. Understanding the urgency of the situation, I relied on Amazon's reputation for reliable and efficient delivery services.

However, to my utter dismay, the monitor failed to arrive on the promised delivery date. Frustrated and concerned, I immediately contacted Amazon's customer service on Sunday, June 15. I expressed my extreme dissatisfaction and disappointment, highlighting the urgency of the situation and the need for the monitor to be delivered promptly. I vividly remember expressing my hope that I would not be having the same conversation with your representatives the following day.

Much to my disappointment, not only did I receive no resolution or explanation, but I also did not receive any response from Amazon regarding my concerns. It is profoundly disheartening to witness such a lack of professionalism and disregard for customer grievances. I find it incredulous that Amazon would send several delivery updates only to fail to deliver as clearly outlined.

Moreover, the lack of accountability and responsiveness from Amazon's customer service department is simply unacceptable. It is as if your customer service team operates on the moon, far removed from the realities of timely deliveries and customer satisfaction. The inability to address my concerns, coupled with the repeated failed deliveries, has left me both profoundly disappointed and infuriated.

As a long-standing customer, I have come to expect a certain level of service and reliability from Amazon. However, this recent experience has shattered my confidence in the brand. I implore you to rectify this situation immediately by ensuring the prompt delivery of my monitor today. Additionally, I request a formal explanation for the repeated delivery failures and an apology for the lack of response from your customer service team.

If this matter is not resolved satisfactorily, I will have no choice but to reconsider my future purchases from Amazon and share my unfortunate experience with friends, family, and on various online platforms. I trust that you will take my concerns seriously and take immediate steps to rectify this situation.