Just as an update from the previous review I submitted yesterday.
I have FINALLY heard back from the complaints team...
A refund for 1 of the items was issued, only 10 days after the item was 'lost' but I wont get the refund for another 5 - 7 days...
I have been offered a £20 voucher for an Amazon product...
I couldn't contain my excitement *sense the sarcasm*
There has been no mention of the other refunds I was waiting for.
There has been no mention of the item that I currently have on order and when it might actually arrive (already a day late now).
There was no mention of what has actually caused the FOUR items I have ordered to be delayed and how the might resolve the issue.
I cannot warn people enough. DO NOT ORDER Exspenive items from AMAZON and DO NOT waste your money on AMAZON PRIME.
This is 4 x £300 items that have now been on order with AMAZON PRIME Since the 2nd Dec and I have not received a single one. Excuses are - 'lost item', 'out of stock (despite the customer service team saying there was 2 in stock) and 'computer glitch'.
I am really intrigued to see what the next excuse will be... I will update on here:)
Another update from 17. 12. 20
Another not very favourable update I am afraid.
I am now informed that I should expect delivery of my purchase on Wednesday the 23rd Dec. Exactly 10 days after the order was placed using AMAZON PRIME and a whole 3 weeks after the original order was placed...
I wonder if Amazon have selected this date purposely knowing that by the time I work out that it wont arrive before Christmas, it will be too late for me to do anything about it?
Or perhaps they have delayed my shipment because of the complaints I have submitted? Seems petty but at the moment I feel that anything is possible.
I will of course update on Wednesday (if not before) when I do or dont get my delivery.