Amazon UK

I rather buy here than in any other website because 1. I don't have any problems with my cc 2. I find everything I need here 3. They have a lot of options of the same product

Paid GBP 230.00 to this company for a mattress.

MATTRESS is super packed in the middle and soft on the head and foot end so you feel as though you are sleeping on a slope. Two months and mattress is coming apart at the seems. Material is thin and tearing. Will not recommend this product or seller.

Bought this off Amazon after reading reviews. Got a delivery date - did not come. Got a second delivery date - did not come. Got a third deliver date - did not come. Got a fourth delivery date- mattress arrived with a diminutive driver with a bad attitude and no one to offload. Driver asks my wife to help him offload the super king sized mattress (super thick and heavy) Wife complies - no choice in the matter really. Driver shoves mattress into the apartment causing destruction of two valuable items of our property, shrugs his shoulders and walks away.

Contact seller who refuses to compensate and blames on third party delivery service who also refuses to accept responsibility because seller tries to save costs and does not disclose its a heavy item and needs two loaders. Report to Amazon, they also refuse to resolve saying that its a third party seller. So it seems the UK has a lot of third party but no first part - they all want your money and are unwilling to do their job the right way or take responsibility when they mess up. TOTALLY DISGUSTED.

Been back and forth on this for two months with Amazon, the seller and the third party delivery service - no resolve.

Do not buy from these people

www.sleepfactory.com

I do not buy medication from China. Some couriers leave goods outside and then say they were handed to resident

I now buy many of my purchases through the Amazon on line site, I have found that if you have a problem with a purchase amazon will work with you to sort out the problem. You do need to read the reviews and you also need to check to find out exactly who you are purchasing from. Another reviewer says that many of the purchases will come from China, yes quite a few do but you can easily check this out before making a purchase it is obviously up to you to be sure that you are not only happy with your purchase but that you are happy where it is coming from. Yes I have had a problem with goods from China but Amazon sorted it to my satisfaction. I disagree with another reviewer that Amazon are slow with deliveries, I have certainly not found this to be so, except perhaps when the seller is from China and you cannot expect next day delivery from the other side of the world.
I order using Prime for most items and I have always received the items on the day promised. So far I have ordered probably over 100 items through both Amazon Uk and Amazon USA and not had a problem with delivery.

This company is based in Oregon US NOT the UK. They will take payment immediately but are unlikely to actually deliver anything. They never answer the telephone, emails are replied to with automated ones and weak excuses. You cannot cancel your order online as they advise. They have had an enormous amount of complaints against then due to their appalling practices in delivering nothing. Many have had problems obtaining a refund. DON'T GO NEAR THIS COMPANY UNLESS YOU WANT TO BE RIPPED OFF.

If you are having problems make your complaint known to the BBB in the US. mailto:*******@thebbb.org. They are already dealing with a number of complaints and will assist you in retrieving your refund and hopefully shutting down this awful website. Also, make your bank aware, I payed using a debit card but Barclays refunded after I sent them the email correspondence with this appalling shambles of a company. I also logged a complaint with the UK Trading Standards.

I ordered an item to be delivered 11th May I've now been informed it will be between 12th and 15th May that's the last 3 orders that have been late or not delivered at all and all the call centres in India say is we can refund but will take 5 to 7 days it's ridiculous that we have to wait when it's amazon's fault it's about time we we're able to speak to someone here as they don't understand most of what's going, I certainly won't be using them again

I ordered a £362 Sony Xperia X mobile phone direct from Amazon (not a seller), paid for by my daughter who had saved several birthday and Christmas gifts. Delivery was to a locker - so no opportunity to check or sign for the item. When I opened the locker, and checked the package I found the phone was missing - box, charger, etc... was all there, but the phone was not. Immediately raised this with Amazon and they refuse to refund and insist I received the item. They initially claimed I had signed for it, but when I pointed out I hadn't they still insisted I received the item. They now refuse to discuss this with me and have advised me to call citizens advice or the police. To give the devil his due, Amazon did once previously refund me in a similar situation (there is clearly a thief somewhere in the delivery chain to me), but this time they have decided my daughter must pay for their thief. As purchases from Amazon come under Luxembourg law (yes, amazon.co.uk is based in Luxembourg) and I paid using credit on a gift card, my legal rights can only be enforced through courts in Luxembourg. This is going to be a long haul. Regrettably I cannot recommend this retailer.

Looks like fake listing guessing amazon aren't authorised to sell this monitor i pre ordered my back in oct Amazon have Cancelled My Order on the 16 nov they also have deleted my one of my shopping lists and history i called all i got is LG aren't supplying us they could not give me a straightforward answer i tried put a review on amazon no luck i bet they block negative reviews looks like you guys couldn't organise a p***-up in a brewery.
Guess i will have to buy from OCUK i brought all my parts from these guys they are more professional.

If I could I'd give these incompetent clowns no stars.

Ordered two items to be deliverd on 27 July (one of which was a mobile phone).
First item was delivered at 2.52pm and put through the letter box, the 2nd item (a mobile phone) was never deliverd.
Amazon states an attempt to deliver the 2nd item was made at 2.52pm?
I saw the delivery driver arrive with only item in hand, no reason to knock the door or ring the bell as the item he had was not a phone.
Amazon Customer service (trained to apologize) states my complaint would be escalated and expect delivery of the phone by the end of Friday 28 July.
I sent email to the Amazon MD, and received a reply from one of the MD's minions (also trained to apologize) but now stating that it should arrive by Sunday 30 July.
So now I'm expected to stay at home for 3 days in the hope that it may arrive.

Total incompetence, no prioritization.

I guess this is yet another mobile phone lost / stolen by the delivery driver.

Date of experience: 27 July 2023

When it comes to purchasing large products, particularly "used" or "refurbished" products advertised on Amazon by Amazon itself, they really like to go as cheap as possible in terms of packaging and delivering.

Back in December 2018, I purchased a £360 PC Monitor with the condition stated "Used - Very Good - Item will come repackaged. Accessories may have cosmetic damage." I understood that Amazon will be delivering the item repackaged, but the least they could do was package it well.

When it was delivered, the parcel itself was in such a poor quality, it was already half-opened and a had a gaping hole at its side. When I looked inside, I noticed that the PC monitor was only supported by a few measly strips of foam and a plastic bag so thin it was practically invisible. It was no wonder that within the hour of using the monitor, it completely malfunctioned.

For a £360 PC monitor, I expected much better packaging and handling. The worst part was when I had to deal with Amazon's customer service, because they expected me to haul the huge thing to a collection point in which the nearest one was too far a walking distance and I don't drive.

They suggested that I use a collection courier, which I did, and they subsequently had my return parcel lost in their delivery network. It was because of this, I had to spend the whole Christmas without the PC monitor and short of £360. In the end, I received my refund shortly before New Years Eve, but I will never buy large items from Amazon again, and hopefully by now, Amazon's Logistics has changed their act altogether.

If I'm brutally honest, I don't even think they deserve one star, the most herrific customer service I've ever come across.

I used my compensation money to get a bed that I've wanted for years, my dream bed and then realised after three months for the bed to be delivered, I could get it cheaper, so I asked them to refund it as a gift card balance. I told them they were not in any way, shape, or form to refund it to the previous card I purchased because it was £3000 overdrawn.

They ignored me. They refunded it to the account expressly told them not to they've given me the two-finger salute and treated me like I do not deserve the right to request that they do not refund to something that I expressly told them if they were going to repay it to they were not to refund the bed they ignored me I lost £2014.

I don't have a bed. I'm stuck with the TV that we're supposed to go in the bed, and I'm stuck with a king super king mattress in a box in my living room for the last year.

Amazon is so rude. They don't give you the right to appeal. They don't give you the freedom to complain, and if you do complain, they turn round to you and say they don't have to provide you with any feedback on that complaint.

I've had about six customer service agents cut me off because they feel that they don't have to speak to me or they don't have to explain to me why they did something I repeatedly asked them notto do.

I'll be very wary at giving your money to a company who thinks customer service doesn't have to be provided because they're so big!