I now buy many of my purchases through the Amazon on line site, I have found that if you have a problem with a purchase amazon will work with you to sort out the problem. You do need to read the reviews and you also need to check to find out exactly who you are purchasing from. Another reviewer says that many of the purchases will come from China, yes quite a few do but you can easily check this out before making a purchase it is obviously up to you to be sure that you are not only happy with your purchase but that you are happy where it is coming from. Yes I have had a problem with goods from China but Amazon sorted it to my satisfaction. I disagree with another reviewer that Amazon are slow with deliveries, I have certainly not found this to be so, except perhaps when the seller is from China and you cannot expect next day delivery from the other side of the world.
I order using Prime for most items and I have always received the items on the day promised. So far I have ordered probably over 100 items through both Amazon Uk and Amazon USA and not had a problem with delivery.
Dear Sheila B.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Please be assured that we will try our best to solve this problem, however, please leave the right order No. Here so that we could contact you. Or here is our Suppor Center http://support.rosewholesale.com/ Please change the browser if you can't open it.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Kind regards,
Rosewholesale Customer Service