Amazon UK

Ordered a very important item via Amazon, and was very impressed it was going to be delivered the next working day, however there was a possibility I might not be at home with the times stated.
So on the app as instructed, I gave instructions to the driver as where to leave this item, should I not be home in time.
So the next day, unfortunately I was delayed, and I received a message from Amazon, saying the package had been delivered & handed to the resident at my address, I was so confused as I was not home. So a few hours later and arrived home, there was no card telling me where my package was, I checked the location I left on the app for the driver, nothing.
I was then met by my neighbour, who stated the Amazon driver just put the package in a bush and left, a few lads saw this and attempted to take the package, he stepped in a retrieved my item.

It was at this point he handed me my package, why lie and be dishonest, not impressed at all.

On 3 December 2024 a fraudster obtained illegal access to my account. The fraudster gave his name & address as
David Thomas, 42 Standen Avenue, Hornchurch RM12 6AD
And placed an order stealing £67.42 from my account.
I have since then repeatedly informed Amazon of the crime and asked them to report the matter to police. But Amazon have done absolutely nothing to help to get the fraud investigated and reported to police.
They are also refusing to refund the stolen money and compensate me for the fraud and have just lied and lied to me. I have reported the fraud to police who have given me a crime reference number:
NFRC*******510

I was looking for over the garden wall on Bluray, most places didn't have stock but Amazon did for £49.99 so I ordered it. I waited two days for it arrive, when it arrived something felt off, the parcel was really tiny, light weight and it was in a wafer thin plastic bag and it had no weight to it. I opened the parcel and looked inside and my suspicions only grew, I opened the movie case which was flimsy and I carefully removed the disk and looked at the back of the bluray to see that there were tell tale marks where the blank had been burnt off using a home computer and I could instantly tell it was a counterfeit Bluray
I left feedback on Amazon which was removed by Amazon promptly. I really feel that Amazon don't care that they are breaking the law by selling illegal counterfeit copies of Blurays, it's almost as if they can act with immunity and the authorities just ignore reports of illegal goods being sold.
Blank bluray disks when you burn files to them from a pc or laptop they leave rings on the back of the disk where the laser has transferred the data, on genuine movies you can ill never see this because the film companies use UV treatment such as pulse UV or Uv resin to remove the lines caused by the laser, another tell tale sign is that most blank bluray disks are either purple or grey Colored where as genuine ones will be a shiny gold or silver Color and will be highly reflective where are blanks once burnt will not.
I did get a refund on my order as I returned it straight away but that's not the point, the only other seller which had one left in stock is now out of stock and I can no longer get Over The Garden Wall on Bluray, eBay has some but like very very suspiciously like the counterfeit one I had from Amazon and they are asking £100 to £150 for them.

Be very very careful when buying stuff from Amazon uk as this isn't the first issue I've had on Amazon and what concerns me is that Amazon sells medicines and I ask myself could stuff like the medicines also be counterfeit? What actions to Amazon take to protect consumers? I don't think that they do. The item was dispatched from Amazon they had it in stock and they did zero checks to make sure the item was genuine.

Non-existent customer service.
I should receive a refund for my printer today, but now they're telling me to wait until October 7th. They received my printer on September 6th. Additionally, the customer service assistant closed the chat session. Sorry, guys. I've spent a small fortune with you, but it's time to close my account.

I've just been shafted by AMAZON. I purchased a bedding set, but when it arrived it was completely different to the description. I had to return it at my own expense and now Amazon refuse to reimburse me the £27 postage. So buyer beware when buying from Amazon because they are a bunch of crooks.

There's something mentally challenging with these people. My son ordered 4 items to be delivered to me for Xmas valuing £200+. None turned up. One of the items required a signature. Amazon support refunded one item then flagged him up as suspicious and refused to refund or replace the other items. They claim it's because all items wouldn't normally go missing but they were part of the same order! They won't provide a picture of the delivery or the signature. My son is almost £200 out of pocket and as he suffers from anxiety, is extremely upset. I have deleted my Amazon account and will never ever use these tyrants again. It's not finished as I will be taking them to court but why the hell should it come to this? It's clearly been delivered to the wrong address all they need do is show the proof of delivery. Don't use this tax avoiding company who thrive on cheap labour. Let's support our UK businesses locally and stop these people from hurting so many!

Have bought a lot from them but come to return an item...impossible!
Took to three return hubs they list, none have printers. Say they have told amazon but they fail to update their site.
Tried to contact Amazon, by chat and phone...impossibleto talk to an agent. Put in the bin. Will only buy from Amazon when absolutely no one else has stock, and not anything expensive

Hi, for few times sellers from Amazon get doggy and lie about products they sell. When returning the products back you spend time even all day for that and the seller don't pay any consequences.apart from that if you leave 1star review for seller Amazon don't publish it, is happening few times already.I'm not recommend Amazon.!

Ordered a laptop but received an empty box. Amazon ask me to file a police complaint which I did, they promise me a refund only to cancel it later.

Wrote to the head office but no reply.

I wouldn't trust Amazon for anything expensive.

Offered a TV wall mounting service with the new TV I ordered. TV was delivered but the delivery men gave a passable impersonation of Homer Simpson when asked to fit the wall bracket (which Amazon had asked me to supply). Amazon secured the order for a very expensive TV by offering a (chargeable) fitment service - which they DO NOT PROVIDE...be careful...it's the old buyer beware!

Bought a Plasma Ball from Amazon. It broke after 5 months. Essentially nothing can be done, No refund option. Essentially its gone beyond the 90 day warranty period which basically means tough. I used to think there was a 12 month warranty on any product I bought in the UK however this is not the case. Be very careful using amazon! I used to use them a lot but thankfully this has taught me a lesson and it only cost me Seventeen pounds for the privilege. I will use a reputable seller in future.

Richard Dibben
15 reviews
GB
Rated 1 out of 5 stars
ECHO SHOW 8 NOW A BRICK
ECHO SHOW 8 NOW A BRICK
I have had this for several years with no problems.
Suddenly stopped working.
Spoke to Amazon who stated it was due to a software update by them which is not working.
They refused to replace or repair although it was there update
AMAZON SHOCKING CUSTOMER SERVICES

I'm absolutely appalled by the amount of packaging they are using at them monument. Items getting packed in separate boxes which could easily have been put in the same box and then padded out with extra paper. What a ridiculous waste! I know they're going to say the boxes and paper are recycled and recyclable but what they are clearly failing to acknowledge is that the recycling process itself burns huge amounts or energy!

They also dont have a proper customer complaints and feedback service. Perhaps the only way to get through to them is to alert Greenpeace and get them on the case. Clearly the only option they are leaving us is to publicly expose and humiliate them.

I will be boycotting them from now on!

Today is Friday 22 December and some family are visiting from the other side of the country and we are having an early Christmas as they are only here for the day. On Sunday I ordered a number of items from Amazon. Being a Prime member I arranged for delivery today and took the day off work to wait for the parcel. Guess what? They will now deliver it 'before 4 January' - they can't / won't give me a reason and will not commit to delivering tomorrow so I have no gifts for my family. I am seriously frustrated and upset and will be seriously embarrassed tomorrow.

Customer service is absolutely useless - fill in this form, attend this live chat, blah blah but absolutely no-one takes ownership and no-one seems to care.

This is the third time that Amazon has done something like this to me so they clearly have not done enough to address the problem and this leads me to conclude that they simply don't care about you as a customer.

Worst company ever see. Bought couple antennas and paid 21 february. 1st arrived its 26/02 but item stay 3 days milano italy.
05/03 change delivery day. Now more problem wit ups can't macho address, phone number etc. amazon say delivery day 05/03-19/03.
Say sorry about delay and give me back shipping cost!
China delivery more fast through nederland.
What i say? Never buy again from amazon uk
Im waiting bout month arrived on small packet from europe.
AMAZING

Trying to return a defective product, amazon arranged collection after many phone calls and online chats, but which didn't turn up. How many hours spent repeating the same information to different "customer service agents".
Cancelling my accounts, life's too short...